Croner-i Reviews 

Very disappointing experience with Croner-i VIP Advisory Service – complaint unresolved for months

We were already using Taxwise/Croner-i’s insured advisory service when Croner’s VIP team approached us and sold us the VIP service as a premium service offering a higher level of specialist technical expertise and support. As an accountancy practice, we relied on this representation when deciding to pay a significant premium.

Unfortunately, our experience has been very disappointing. On several occasions, the technical advice provided was, in our view, inadequate, generic or inconclusive and did not properly answer the queries raised.

On one occasion, a relatively straightforward technical query was quoted as requiring 8 hours of chargeable consultancy. The matter was subsequently discussed by telephone and resolved in approximately 5 minutes, which raised serious concerns about the value and assessment of the service.

I submitted a formal complaint on 6 July 2026. Despite numerous telephone calls and assurances that Customer Services would contact me, I did not receive a substantive response for several months.

Croner has now offered free VIP service for the remainder of the contract. I have declined this because my complaint concerns the quality and level of service already provided, not simply the cost of the remaining service.

As a professional accountancy practice, we expect technical advice to be accurate, authoritative and practical. Unfortunately, our experience has not met the standard we expected from a premium advisory service.

James Eason assisted us with a substantial R&D enquiry from HMRC and was central to achieving a successful outcome. I would not hesitate to recommend his services.

The company is a trap, despite my instruction to stop auto renewal of my contract, they auto-renewed it for another 5 year term and now I am struggling to come out of their trap. There are much better value and ethical providers in the market.

The company of this scale has power to crush with legal traps. It's clear from their behaviour that they have no business ethics, no respect to trading standards. An ethical company wouldn't try to keep taking money from customer who is not happy and wants to come out of the contract. They value money over everything.

This is one of the worst companies that I have ever had the displeasure of dealing with! Their customer service is awful, and the staff are unhelpful. They may provide reasonable service to large corporate customers, but they don't seem interested in helping small businesses. If you are a small business and thinking of signing up for one of their contracts, please don't!

First class service, from initial enquiry , demo, to follow up and to Amelia's implementation run through. Engaging and friendly team members and most importantly knowledgeable, professional and helpful.

I have been dealing with Natalie Harman of Claims department at Croner, as recent as yesterday, she is always professional and efficient in dealing with any matter.

The advisor was very helpful and professional. Was able to guide us around the system and answer our questions.

Claiming on behalf of a client under this fees insurance was extremely straightforward. I dealt with Alison by phone and email who was very pleasant and helpful and who replied to my questions promptly and clearly. Excellent service and thoroughly recommended.

The TaxWise team handle claims swiftly and efficiently. I have confidence in their system for approving budgets and invoices, and peace of mind fees will be paid on request. They are always thorough and professional.

Great experience. Dealt with Lois who is very responsive.

Ella of Croner-i is always helpful and has efficiently helped with the claims we have made.

Simplicity in dealing with the claim and help from Ella Irons

Natalie Harman in the Claim Department is very helpful in assisting with our claims process.

Ella has been really helpful and supportive with our claim, thank you Ella!

While no HMRC enquiry is appreciated, knowing there is support from Croner-i and Natalie, on Claims, is invaluable.

Croneri are sending me unsolicited spam sales emails with no unsubscribe link. If you're going to send unsolicited spam emails at least have an unsubscribe link.

James was exceptional from the moment I began working with him. Smart, efficient, understanding. I cannot recommend him highly enough.

We had an outstanding experience with Croner, and in particular with James Eason.

From the very beginning, James was professional, knowledgeable, and incredibly supportive. He took the time to fully understand our situation and explained every step of the process in a way that was easy to understand. What really impressed us was how effectively he presented our case to HMRC, clearly explaining why we were entitled to our R&D tax relief claim.

His expertise and persistence gave us real confidence throughout the process, and the outcome exceeded our expectations. It's rare to come across someone who combines technical knowledge with such excellent customer service.

A huge thank you to James and the team at Croner. I wouldn't hesitate to recommend them to any business looking for expert advice and first-class support.

From start to finish excellent service and interaction.