The reply was quick and very thorough. It didn't give just a yes, no, answer but explained why - so I could understand and he also explained new laws and how the guidelines had been successfully chal... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very informative session with Amelia to get me started on HR-Inform. She ran through all the sections, asking me which ones I wanted her to go through, which really helped me for when I do it myself.... See more
Shanie is always very helpful and friendly, she responds quickly to emails and no question is too much trouble. Another great Croner-i team member! Our experience has always been a positive one. A... See more
Company replied
Had a great learning session with Helen yesterday on navigating Croner-i. It’s an incredibly powerful and intuitive tool especially with its AI features. I’m looking forward to putting it into practic... See more
Company replied
Company details
Written by the company
Croner-i helps thousands of companies and accountancy firms comply with the law, achieve and maintain best practice, and create value. We specialise in tax & accounting, human resources, health & safety, and a wide range of other sectors, delivering online, actionable information. Our mission is to support businesses, managers, and their advisors, and deliver results. We offer guidance that you can be sure is high quality and reliable, written and created by real experts in their fields.
Contact info
240 Blackfriars Road , SE1 8NW, London, United Kingdom
- 0800 231 5199
- Client.experience@croneri.co.uk
- www.croneri.co.uk
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Laura (Cox) helpful as always!
June 24, 2026
Unprompted review
Reply from Croner-i
Thank you for your feedback. We're delighted to hear that you received 5* service from Laura!
Bethany
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Good communication & quick responses…
Good communication & quick responses from Ella.
She was very supportive through the whole process.
June 17, 2026
Unprompted review
Reply from Croner-i
Thank you for your kind feedback. We're pleased to hear that Ella provided clear communication and quick responses throughout your claim. Thank you for taking the time to share your experience.
Bethany
Very responsive
The company responds quickly to emails and queries and overall is easy to deal with. Ella Irons was very helpful and pro-active in dealing with our claim.
June 10, 2026
Unprompted review
Reply from Croner-i
Thank you for your kind feedback. We're delighted to hear that you found us responsive and easy to deal with. It's especially great to know that Ella Irons was helpful and proactive in managing your claim, providing support throughout the process.
Bethany
Another helpful overview of Croner-i…
Another helpful overview of Croner-i products delivered by Helen - a useful reminder to the whole team, delivered clearly and with plenty of opportunity for questions.
May 20, 2026
Unprompted review
Reply from Croner-i
Thank you for your 5* feedback. I'm pleased to hear you found the overview useful and that it served as a valuable refresher for the team. I'll be sure to pass your comments on to her.
Bethany
Initial claim approved by Lois Pearce…
Initial claim approved by Lois Pearce very quickly after information was uploaded onto our claim portal
May 20, 2026
Unprompted review
Reply from Croner-i
Thank you for your feedback. We're delighted to hear that your claim was approved so quickly after the information was uploaded to the claims portal!
Bethany
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Always easy to deal with the team
Always easy to deal with the team at Croner-i
They make it all easy to navigate and deal quickly with any qestions.
May 12, 2026
Unprompted review
Reply from Croner-i
Thank you for your kind feedback. We're delighted to hear that you find the Croner-i team easy to work with and that we've been able to make things straightforward to navigate. We really appreciate your comments and look forward to continuing to support you.
Bethany
Very clear and straight forward…
Very clear and straight forward process.
Ella's communication throughout was precise.
May 13, 2026
Unprompted review
Reply from Croner-i
Thank you for your feedback for Ella! We're pleased to hear that you found the process clear and straightforward.
Bethany
Tax Protection Insurance Results!
We have recently dealt with Ella Irons within the Tax Protection Claims Department a lot lately, she is efficient to respond, professional and very helpful for the odd query, it makes the process a breeze.
May 12, 2026
Unprompted review
Reply from Croner-i
Thank you for your wonderful feedback. We're delighted to hear that Ella has made the claims process so easy for you! We'll be sure to pass your kind comments on to Ella and the Tax Protection Claims team.
Bethany
Reply from Croner-i
Thank you for your 5* feedback!
Bethany
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Fee protection
Heidi and Aaron have been really friendly and helpful in all of our fee protection matters, they helped make the process simple and less overwhelming.
May 6, 2026
Unprompted review
Reply from Croner-i
Thank you for your feedback. We're pleased to hear that Heidi and Aaron have been so friendly and helpful with your fee protection matters. It's great to know they made the process simple and less overwhelming for you. We'll be sure to pass on your kind comments to them both.
Bethany
Amy at Croner was super helpful and…
Amy at Croner was super helpful and quick to respond to my queries. I work with Croner a lot and I always find them eager to help and quick to resolve any issues that may arise.
May 6, 2026
Unprompted review
Reply from Croner-i
Thank you for your feedback. We're delighted to hear that Amy was so helpful and responsive to your queries. It's great to know that your experiences with Croner have consistently been positive, and that our team is always eager to help and quick to resolve any issues. We'll be sure to pass your kind comments on to Amy and the wider team.
Bethany
Service
Best Service provided by Croner i alongside good advise line. Theresa is doing a fantastic job. Thanks
April 30, 2026
Unprompted review
Reply from Croner-i
Thank you for your feedback for Theresa and the team! We're delighted to hear that you're receiving such great service from us and finding our advice line helpful!
Bethany
Reply from Croner-i
Thank you for your feedback. We're pleased to hear that you found our team pleasant, patient, and easy to deal with.
Bethany
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Chantelle Vesty is a great help and…
Chantelle Vesty is a great help and always very quick to come back to us.
April 29, 2026
Unprompted review
Reply from Croner-i
Thank you for your feedback. We're delighted to hear that Chantelle has been such a great help and consistently responds so quickly.
Bethany
I received an extremely prompt service
I received an extremely prompt service. On my first day back from holiday, I had an afternoon TEAMS meeting, for which I needed to pre-authorise incurring the time costs involved. My request in the morning was immediately responded to by Natalie Harman despite its last minute nature.
After the meeting I updated her with the actual time costs and within less than one day, I have received from Natalie the further authorisation, to enable me to render my invoice.
That is an extremely efficient service which of course is hugely appreciated.
April 27, 2026
Unprompted review
Reply from Croner-i
Thank you for your fantastic feedback. We're delighted to hear that Natalie provided such a prompt and efficient service, We'll be sure to pass on your kind comments to Natalie. Thank you for taking the time to share your experience.
Bethany
Great Service!
Vikki is very easy to talk to and made an effort to discuss my queries in a considered way.
she also has the patience of a saint, chasing me!
April 28, 2026
Unprompted review
Website hard to navigate
Personnel at the other end of the phone are always very knowledgeable, patient and friendly. I always get a solution to my queries whilst on the phone but I do find the website a little hard to navigate when declaring clients have paid for the insurance.
April 28, 2026
Unprompted review
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Satisfied customer
Vikki dealt with our renewal professionally and efficiently. I am very happy with the service provided by Croner-i.
April 28, 2026
Unprompted review
Melody Jagus was very helpful
Melody Jagus was very helpful with my VAT query and found information on HMRC that I had missed.
April 24, 2026
Unprompted review
Reply from Croner-i
Hi Andrena, Thank you for leaving a 5* review for Croner. I am very glad to hear that Melody was able to provide you with the necessary support and assistance.
Many Thanks, Emily
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