Croyland Reviews 

1,122
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the sales staff for being extremely helpful, professional, and knowledgeable, ensuring a completely smooth and pressure-free purchasing process from start to finish. Many consumers also appreciate the excellent vehicle preparation, high standards, and efficient handover experiences provided by the team. However, some customers also noted mechanical failures or technical issues arising shortly after purchase, leading to frustrating customer service interactions. A small group of reviewers was additionally disappointed by inaccurate trade-in valuations, unexpected problems upon vehicle collection, or long waiting times in the showroom.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, extensive knowledge, and... See more

Service

People report positive experiences with service, describing it as professional and exceptional from start to... See more

Product

Reviewers mention positive feedback about product, expressing deep satisfaction and love for their new... See more

User experience

Clients share positive opinions on user_experience, highlighting a smooth and stress-free process from start... See more

Customer service

Users describe positive interactions with customer_service, noting that team members are professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Although we had an issue with the 1st car (no one fault) we wanted Ben did a fantastic job of sorting a replacement out for us that fitted our requirements. Thought the process Ben and his colleagues... See more

Company replied

Rated 5 out of 5 stars

Thanks to Jamie and the team at Croylands when securing a recent used car deal. He was professional with good communications, delivering what was asked for. Car was as expected and prepared to a h... See more

Company replied

Rated 5 out of 5 stars

We part exchanged our old car and bought a newer one today from Croyland. We were looked after again by Matt and he really was excellent. He helped us through the maze of paperwork and made the whole... See more

Company replied

Rated 5 out of 5 stars

Indi was a very honest and helpful salesman, making the process easy for us. Indi was understanding of our needs and flexible with us as we moved through the sale. The Croyland selection was very imp... See more


Company details

  1. Car Dealer

Written by the company

Croyland Car Megastore enjoys a regular supply of high quality, used vehicles from its sister company Grosvenor Contracts – the UKs largest independent contract hire company. These cars and vans have full service histories and have been serviced and maintained to the very highest standard. Come and see us at our Northamptonshire car supermarket, which spans six acres and is located on the Northampton Road in Rushden. Croyland Car Megastore has built up an outstanding reputation across Northamptonshire. For quality second hand cars you are sure to find the used car or second hand van you’re looking for.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,122)

202 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have just purchased a van through…

I have just purchased a van through Croyland , the service i received with Ben was flawless !
Highly recommend Ben , his service was above and beyond 👍

Thanks again

January 13, 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your van review. We really appreciate it.

Rated 5 out of 5 stars

Great customer service

Great customer service and help from Indy made buying my new car easy. 2nd car I have had from Croyland and very happy, thank you!

January 8, 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Indi was very personable and helpful

Indi was very personable and helpful. Even though we found a problem with the car it was dealt with proffesionally and timely. Everything was ready for us when we came to collect car.

December 21, 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Great sales man

Great sales man can’t fault him at all he’s very helpful and talented at his job I would highly recommend

December 14, 2025
Unprompted review
Croyland logo

Reply from Croyland

We appreciate you taking the time to write a review.

Rated 5 out of 5 stars

Excellent service in Rushden

Excellent service in Rushden, the agent (Inde) was very patient and helpful with me, answered any my silly questions and helped me to choose the right car for me. I am very happy with the service and with the car what I got. Thank you Inde, you are the best :)

December 4, 2025
Unprompted review
Croyland logo

Reply from Croyland

We're pleased to read that you had a great experience when buying your car with us. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

Good service and nice people very…

Good service and nice people very friendly, car was spot on ready to go when i got there to collect no messing.

December 16, 2025
Unprompted review
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Reply from Croyland

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

We have purchased 2 cars in the space…

We have purchased 2 cars in the space of a year from Croyland excellent service from start to finish , Ben guided us through both sales and was very quick to help with any questions and made the whole experience seamless, would highly recommend .

December 9, 2025
Unprompted review
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Reply from Croyland

We were pleased to welcome you back to Croyland. We appreciate you taking the time to review your experience too.

Rated 5 out of 5 stars

Very professional people grate services…

Very professional people grate services I highly recommend croyland car megastore for any one looking for any vehicle 100% will be back there for my next 👌✅

December 15, 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave us a review and recommendation

Rated 5 out of 5 stars

Highly recommend, thank you Matt

Was really impressed with the service I received from Croyland motors. Matt was super helpful & made the whole process simple and stress free! I had regular communication and accessible information that made the part exchange of my car easy. Matt is really knowledgeable and was able to run through all the options regarding finance and warranty to enable me to make the right decision. Thank you Matt for providing such a great service!

December 17, 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Buying our new car at Croyland

We part exchanged our old car and bought a newer one today from Croyland. We were looked after again by Matt and he really was excellent. He helped us through the maze of paperwork and made the whole experience enjoyable. I really do recommend this dealership - we are very happy customers 😊

December 16, 2025
Unprompted review
Croyland logo

Reply from Croyland

We're pleased to read that you had a great experience when buying your car with us. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

Croyland Cars

Dealt with Dan at Croyland. Very easy and seamless sale. I would recommend Croyland

December 14, 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review. It's really appreciated.

Rated 5 out of 5 stars

Reliable, warm and easy experience

I am a returning customer having bought two cars with Croyland already and as always from start to finish, this was a great experience. Jamie Waller was patient and knowledgeable, he explained everything clearly and took time to make adjustments. I highly recommend Jamie and Croyland, especially if you’re looking for quality cars and a stress free car buying experience!

December 12, 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for returning to Croyland for your new car. We appreciate you taking the time to review your experience too.

Rated 5 out of 5 stars

Ben was extremely helpful

Ben was extremely helpful but not pushie in any way like some salespersons can be. The service provided was excellent with Dan stepping in for some of the paperwork when Ben was unavoidably delayed when I was picking up the car.
Would definitely recommend Croyland to others

December 10, 2025
Unprompted review
Croyland logo

Reply from Croyland

We're pleased to read that you had a great experience when buying your car with us. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

Thankyou jamie!

I’ve lost count how many times I’ve had a car through croyland now! Always deal with Jamie Burton, and I cant recommend him enough. Im someone who has no idea about cars and it’s nerve wracking to sit and talk all things cars! Jamie makes what could be a very stressful experience just effortless and easy. He is always extremely professional and knowledgeable. No question ever too silly to ask. He kept me updated throughout the process. I’m a returning customer for a reason, good customer service makes all the difference. Thankyou Jamie and croyland!

December 9, 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for coming back to Croyland again! We were pleased to be able to help. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Found Dan very helpful and friendly

Found Dan very helpful and friendly.
We were not rushed but made to feel comfortable and valued.
The process was made very easy

December 6, 2025
Unprompted review
Croyland logo

Reply from Croyland

We're pleased to read that you had a great experience when buying your car with us. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

Ben was fantastic from start to finish

Ben was fantastic from start to finish. No pressure selling polite goes out of his way to explain everything properly with you. Makes sure your happy with your purchase.

December 3, 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for leaving us a review of your experience.

Rated 5 out of 5 stars

Thanks to Jamie and Croylands

Thanks to Jamie and the team at Croylands when securing a recent used car deal.
He was professional with good communications, delivering what was asked for.
Car was as expected and prepared to a high standard.
Went the extra mile with collection from local train station on agreed pickup day. Well done 5*

November 27, 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review and recommendation. We really appreciate it.

Rated 5 out of 5 stars

Croyland car megastore is in my opinion…

Croyland car megastore is in my opinion the no 1 used car dealer in the county if not the region , first class service , great trade in deal on my car , I always use Croyland and would never go anywhere else especially as their staff have such attention to detail in particular Jamie Waller , a real credit to the company , thanks for all your support Jamie

November 30, 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you very much for your review and recommendation. We're pleased that Jamie was able to help you with your car purchase.

Rated 5 out of 5 stars

Purchased a car in September

Purchased a car in September, had great service throughout the buying process and was able to pick up the car within a week.

Would highly recommend speaking to the salesman called Jamie Waller.

September 30, 2025
Unprompted review
Croyland logo

Reply from Croyland

We're pleased to read that you had a great experience when buying your car with us. We look forward to seeing you again in the future.

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