From my initial enquiry to the booking process Mike was great and extremely knowledgeable and helpful. Nothing was too much trouble even when I kept changing my mind and adding bits on! Such a refr... See more
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Review summary
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Reviews shaping this summary
I called as already good reviews on line. Was originally just an enquiry re Mexico cruise next month but i was lucky enough to speak to Debbie, she was so knowledgeable, so kind and helpfull that i b... See more
Lisa at Cruise Kings was amazing, great customer service from our initial inquiry through to booking, with no pressure. She answered all our questions and was very knowledgeable and provided a lot of... See more
Company replied
Very friendly courteous knowledgeable staff made our booking experience easy. Chris answered our questions, found out further information and contacting us back promptly. The booking process was easy... See more
Company details
Written by the company
Founded over 50 years ago, CruiseKings is an award-winning Cruise Specialist. Our highly experienced Cruise Experts offer their wealth of knowledge, first-hand experience and insight alongside exclusive deals and incredible value. Great service is at the heart of everything we do, from your first phone call until you travel, whilst overseas until you return, and beyond….we’ll always be here when you need us.
Contact info
6 & 8 Forbes Drive , KA8 9FG, Ayr, United Kingdom
- 0800 197 8050
- enquiry@cruisekings.co.uk
- cruisekings.co.uk
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
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Debbie South was fabulous
Debbie South was fabulous. Very friendly, very helpful. And helped us with the best deal for our holiday. Would definitely recommend Cruise Kings.
June 2, 2026
Unprompted review
Reply from CruiseKings
Thank you for your kind review. It’s wonderful to hear that Debbie provided such friendly and helpful service and took the time to find the right deal for your holiday. We’re pleased that she made the booking experience such a positive one.
We really appreciate your recommendation and will be sure to share your lovely comments with Debbie. We hope you have a fantastic holiday and a memorable cruise!
Kind regards,
Melissa Gambles
CruiseKings
Michelle Clarke takes the stress out of…
Michelle Clarke takes the stress out of booking. She’s so helpful and explains the process ensuring you’re happy with everything.
Any questions I’ve had it’s just a quick email and I get the answers.
🌸🌸🌸🌸🌸
July 1, 2026
Reply from CruiseKings
Dear Mrs Smith,
Thank you for your lovely feedback. It’s great to hear that Michelle made the booking process so easy and stress-free, while taking the time to explain everything clearly and ensure you were happy with the arrangements.
Knowing that you can simply get in touch with any questions and receive a prompt, helpful response is exactly the level of service we aim to provide. We’ll be sure to pass your kind words on to Michelle, and wish you a fantastic cruise and a wonderful holiday!
Kind regards,
Melissa Gambles
CruiseKings
Third cruise I’ve booked with…
Third cruise I’ve booked with CruiseKings, they are all very knowledgeable and always willing to look at alternatives.
July 11, 2026
Reply from CruiseKings
Thank you for returning to CruiseKings for your third cruise booking. We truly value your continued confidence in our team. It’s great to know that our advisors have consistently provided knowledgeable guidance while being willing to explore different alternatives to suit your needs. We hope your latest cruise is a fantastic one and look forward to helping you plan the next!
Kind regards,
Melisssa Gambles
CruiseKings
A great experience
Jo made the whole process from start to finish so easy and was so patient it was a pleasure to talk to her.Never felt I was being sold to just a friend helping me make the right decision.One of many cruises we hope to be booking with Jo and the Team
June 19, 2026
Reply from CruiseKings
Dear Mr Lister,
Thank you for such a wonderful review. It’s fantastic to know that Jo made the entire process feel easy and relaxed, taking the time to understand what was right for you without ever making you feel under pressure. That friendly, honest approach is exactly what we want our customers to experience. We’ll be sure to share your lovely comments with Jo, and we look forward to assisting you again soon.
Kind regards,
Melissa Gambles
CruiseKings
Norwegian Cruise
Excellent knowledge and service from consultant Kevin. Secured us the final cabin on the ship!
July 7, 2026
Reply from CruiseKings
Thank you for your fantastic feedback. Kevin will be thrilled to know that his knowledge and expertise helped secure the final cabin on the ship for you. It sounds like he worked quickly and effectively to make sure you didn’t miss out. We’ll be sure to pass your kind comments on to Kevin, and we hope you have an unforgettable cruise!
Kind regards,
Melissa Gambles
CruiseKings
My first booking with CruiseKings
My first booking with CruiseKings, Debbie South was excellent, when I wanted to change Hotels from original quote, she soon found me replacements. I selected cabin I wanted, this was provided with no fuss. Flights & all transfers provided to compliment cruise. She provided a helpful approach to make sure everything was to my booked to my requirements. My cousin had booked with Debbie the day before, so is highly recommended. Thank you Debbie for you hard work .
July 19, 2026
Unprompted review
Reply from CruiseKings
Dear Mr Wicks,
Thank you for taking the time to share such detailed feedback, and welcome to CruiseKings! We’re delighted to hear that Debbie made your first booking with us such a smooth and enjoyable experience. It’s wonderful that she was able to accommodate your hotel changes, secure the cabin you wanted, and arrange the flights and transfers to complement your cruise. Debbie’s attention to your individual requirements clearly made a difference, and we’ll be sure to pass on your appreciation for all her hard work. We hope you have a fantastic holiday and look forward to assisting you again in the future.
Kind regards,
Melissa Gambles
CruiseKings
CruiseKings are a fantastic company
CruiseKings are a fantastic company , I use them for every cruise.Nicola Boyd is one of the most amazing staff members I have encountered, nothing is too much trouble.Nicola is outstanding,a credit to CruiseKings.
July 10, 2026
Reply from CruiseKings
Dear Mr Coombs,
Thank you for such exceptional feedback and for your continued loyalty to CruiseKings. We’re delighted to hear that you choose us for every cruise and that Nicola has consistently provided such an outstanding level of service. Her dedication and willingness to go the extra mile are qualities we greatly value, and it’s wonderful to know they have made such a strong impression. We’ll be sure to share your recognition with Nicola, and we look forward to helping you plan many more cruises.
Kind regards,
Melissa Gambles
CruiseKings
Polite and friendly
Polite and friendly, very interested in what I was looking for, made the whole process very easy.
June 20, 2026
Unprompted review
Reply from CruiseKings
Thank you for sharing your feedback with us. We’re pleased to hear that you received friendly and attentive service and that your requirements were listened to carefully. Making the booking process straightforward and enjoyable is something we strive for, so it’s great to know this was your experience. We hope you have a fantastic cruise and look forward to assisting you again soon.
Kind regards,
Melissa Gambles
CruiseKings
Kerri was amazing made my booking a…
Kerri was amazing made my booking a great experience. We booked with you before and it was brilliant everything done for us.
July 10, 2026
Reply from CruiseKings
Dear Mrs Williams,
Thank you for your wonderful feedback and for choosing CruiseKings again. We’re delighted to hear that Kerri made your booking such a positive experience and that, once again, our service met your expectations. It’s particularly rewarding to know that you value having everything taken care of for you. We truly appreciate your continued custom and look forward to serving you again soon.
Kind regards,
Melissa Gambles
CruiseKings
What a lovely friendly guy Harris is
What a lovely friendly guy Harris is! He made booking our cruise to Japan very straightforward, which we appreciated, and also he listened to any concerns that we may have had too.
He gave us advice and helped us decide, with prompt replies, and an itinary sent over almost after speaking to us! Impressive!
We will book again x
July 18, 2026
Unprompted review
Reply from CruiseKings
Thank you for your fantastic feedback. We’re so pleased to hear that Harris made planning your Japan cruise such a positive experience. His friendly approach, prompt communication and willingness to listen to your concerns clearly helped you feel confident in making your decision. It’s great to know the itinerary was prepared so quickly, and we’re delighted to hear you’ll be booking with us again. We’ll be sure to pass your kind words on to Harris.
Kind regards,
Melissa Gambles
CruiseKings
Cruisekings all the way!!
Harris brown...he's brilliant what he doesn't know about travel isn't worth knowing, he goes that extra mile to get you exactly what you want..
I've booked cruise after cruise with Harris at cruisekings and never been disappointed I've even recommended friends to cruisekings and they have said how well they look after you..5*****
July 18, 2026
Unprompted review
Reply from CruiseKings
Thank you for such fantastic feedback and for your continued loyalty to CruiseKings. It’s wonderful to hear that Harris consistently goes the extra mile to ensure your holidays are exactly what you’re looking for. We’re particularly grateful that you’ve recommended us to friends and that they have also received the level of care you expect. We’ll be delighted to share your recognition with Harris, and we look forward to making your next experience with us just as positive.
Kind regards,
Melissa Gambles
CruiseKings
Just booked a cruise with Emma Burr
Just booked a cruise with Emma Burr. What an absolute delight it was , very helpful and spent time to find the best deal for us . Thank you so much.
Kind regards pat
July 17, 2026
Unprompted review
Reply from CruiseKings
Thank you for such a lovely review. We’re thrilled to hear that Emma made your booking experience such a pleasure and took the time to find the right deal for you. Her dedication to finding the best option is exactly the level of service we strive to provide. We’ll be delighted to share your kind words with Emma, and we hope you have a fantastic cruise!
Kind regards,
Melissa Gambles
CruiseKings
Reply from CruiseKings
Dear Miss Dawson,
Thank you for sharing your feedback and also for the five-star rating. We’re delighted to hear that you found the booking process straightforward and were pleased with the price. It’s especially lovely to hear your praise for Elise, and we’ll make sure your kind words are passed on to her. We hope you have a fantastic cruise and look forward to the next time we are able to assist you.
Kind regards,
Melissa Gambles
CruiseKings
Reply from CruiseKings
Dear Mrs Cross.
Thank you for your five-star review. We’re pleased to hear that you found our service professional and the booking process straightforward. We appreciate you taking the time to share your experience and we wish you have a wonderful cruise when the time comes.
Kind regards,
Melissa Gambles
CruiseKings
Reply from CruiseKings
Dear Mrs Ward,
Thank you for your kind feedback. We’re pleased to hear that Alana provided such helpful and attentive service while arranging your booking. It’s great to know she made the experience straightforward for you, and we’ll be sure to pass your appreciation on to her. We hope you have a fantastic holiday.
Knd regards,
Melissa Gambles
CruiseKings
Kerri McNeill is the best…
Kerri McNeill always gives us excellent service, she is our go to travel consultant. We’ve used her for quite a few years now and she never disappoints.
July 9, 2026
Reply from CruiseKings
Dear Mrs Horner,
Thank you for your continued loyalty and for sharing such wonderful feedback. It’s fantastic to hear that Kerri has remained your trusted travel consultant over the years and consistently delivers the high standard of service you expect. We truly value your ongoing relationship with CruiseKings, and we’ll make sure Kerri knows how much her dedication is appreciated. Thank you for giving us the opportunity to assist you once again and we look forward to helping you plan many more memorable holidays together.
Kind regards,
Melissa Gambles
CruiseKings
@lisa handled my enquiry for a
@lisa handled my enquiry for an asian cruise in Jan 2027. Her knowledge and willingness to go the extra miles gave my wife and i the confidence to turn the idea into reality and we are now booked for 17nights in January. Brilliant service and support
July 10, 2026
Reply from CruiseKings
Dear Mr Weedon,
Thank you for your excellent review. We’re delighted to hear that Lisa’s expertise and commitment helped turn your plans for an Asian cruise into reality. It’s particularly pleasing to know that her guidance gave you and your wife the confidence to go ahead with your 17-night journey. We’ll be sure to share your kind recognition with Lisa, and we wish you both an unforgettable cruise in January 2027.
Kind regards,
Melissa Gambles
CruiseKings
Always most helpful.
July 7, 2026
Reply from CruiseKings
Dear Mr Davey,
Thank you for your continued feedback. We’re pleased to know that you consistently find our team helpful and supportive. Your ongoing trust is greatly appreciated, and we look forward to assisting you with your future cruise plans.
Kind regards,
MelissaGambles
CruiseKings
Spoke to sam and george both very nice
Spoke to sam and george both very nice, first time cruising so had lots of questions, they seemed happy to answer all questions and also offer some suggestions.
Also said to phone back at any time if any more questions.
Felt comfortable with both of them
July 6, 2026
Reply from CruiseKings
Dear Mrs Docherty,
Thank you for your lovely feedback. We’re pleased to hear that Sam and George were both approachable and took the time to answer your questions and offer helpful suggestions. As a first-time cruiser, having knowledgeable support and reassurance can make the booking experience much easier, so it’s great to know you felt comfortable speaking with them. We hope you have a fantastic cruise and enjoy every moment of your journey.
Kind regards,
Melissa Gambles
CruiseKings
Reply from CruiseKings
Dear Mr Crossman,
Thank you for taking the time to share your feedback with us. We’re delighted to hear that Charlotte provided such an exceptional level of service and made such a positive impression. Your kind words will mean a great deal to her, and we’ll be sure to share them with Charlotte. Thank you for choosing CruiseKings, and we hope to assist you again soon.
Kind regards,
Melissa Gambles
CruiseKings
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