We have used The Cruise Line for all our cruises! Found immensely helpful in every aspect, especially as old now. Paul Andrews, is a 5 *. consultant , very efficient guiding us through each ste... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We've just booked another cruise with Jess and once again faultless, prompt and very knowledgable service . She seem incredibly well focused on delvery to an almost telepathic level (so much so we had... See more
Company replied
Helpful, friendly staff, prepared to listen, research and advise. Will help organise cruise plus add ons such as hotels and ongoing itineraries not otherwise included in cruise. My “go to” cruise/tra... See more
Company replied
We have dealt with The Cruise Line for over 12 years and have found the staff very knowledgeable and helpful.Paul Andrews recently reorganised a Regent Seven Seas booking for us as our circumstances h... See more
Company details
Written by the company
Founded in 1993, The Cruise Line is an award-winning, family-owned luxury cruise specialist based in West Sussex, England. Our partnership with renowned cruise operators, including Silversea, Cunard, Oceania Cruises and Windstar Cruises, enables us to provide our valued clients with unbeatable fares and exclusive cruise deals you won't find anywhere else.
Contact info
The Cruise Line, 109-111 High Street, BN6 9PU, Hurstpierpoint, United Kingdom
- 01273 836600
- res@cruiseline.co.uk
- cruiseline.co.uk
VERY HELFULL AND EFFICIENT BOOKING
March 19, 2026
Reply from The Cruise Line
We're really pleased the booking went smoothly for you. Enjoy your luxury cruise 🚢
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Excellent tailor made itinerary and…
Excellent tailor made itinerary and service.
March 23, 2026
Unprompted review
Reply from The Cruise Line
Delighted we got the itinerary just right for you! Have a wonderful cruise😊
Once again Jess helped us with all our…
Once again Jess helped us with all our questions making our booking easy and informative
So good to have a real person to deal with what otherwise would have been stressful
March 23, 2026
Reply from The Cruise Line
Thank you! I'm glad I could take the stress out of it for you. That's what we're here for - to make the whole process straightforward 😊
Have an amazing trip!
A solo cruiser
As a solo cruiserLouisa was very helpful in finding me a cruise in my price range
March 23, 2026
Reply from The Cruise Line
I'm glad we found the right cruise for your budget, Judith. Have a wonderful time! 🚢
Perfect service every time
Perfect service every time. We will continue to use The Cruise Line for any cruise bookings.
March 19, 2026
Unprompted review
Reply from The Cruise Line
That's great to hear, thank you! We appreciate your continued trust and can't wait to help with your next booking 😊
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Great personal customer service…
Really great personal customer service from Paul at The Cruise Line. Could not recommend this company more.
March 20, 2026
Reply from The Cruise Line
Thank you for the wonderful recommendation! I really appreciate your kind words Mark and I'm delighted I could provide the service you were looking for 😀
Hope you have a lovely cruise!
Great service
I was advised by my sister, a very experienced cruiser, to speak to Cruise Line before I booked my cruise. I was very glad I did as I got loads of very valuable advice and information and, best of all, I saved money. Thank you Louisa!
March 18, 2026
Reply from The Cruise Line
Thank you for this lovely review! I'm delighted I could help you get the best value, and that your sister pointed you in our direction.
I hope you have a wonderful cruise 😊
A personal experience
A personal experience. Jess remembers us and gives such friendly and efficient service. She was quick to respond and find answers to questions to enable us to book the cruise we wanted.
March 18, 2026
Reply from The Cruise Line
Thank you so much! Of course, I remember you. It's always such a pleasure when you get in touch! I'm glad we could get all your questions answered quickly and secure the cruise you wanted.
Have an amazing trip! 🚢
Booking Experience …
Prompt telephone answers from friendly staff Time taken with customer to answer queries regarding cruises No pressure given with follow up phone calls Very competitive prices quoted
March 17, 2026
Reply from The Cruise Line
Thank you for this feedback! We really appreciate you taking the time to share your experience. It's great to know we could answer all your questions without any pressure - that's exactly how we like to work.
Have a fantastic cruise!
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Excellent Service
As ever, Louisa at The Cruise Line gives me exceptional help and support. Her knowledge of Silversea is from personal experience and is a great advantage.
March 17, 2026
Reply from The Cruise Line
Thank you so much! It's always such a pleasure helping you, and I'm glad my Silversea experience comes in handy. There's nothing quite like first-hand knowledge when planning these trips!
Enjoy your cruise!
Louisa is outstanding
March 16, 2026
Reply from The Cruise Line
Thank you! Really appreciate you taking the time to leave this feedback😊
Easy booking process
When I contacted Jess about a cruise that I was considering, she responded very promptly with several options for me to consider.
Jess is very knowledgeable and answered my questions. This enabled me to select the cruise itinerary and the suite location based on my preferences. I have now booked 8 cruises with The Cruise Line and wouldn’t considered going elsewhere.
March 13, 2026
Reply from The Cruise Line
Thank you so much for this wonderful review! Eight cruises are incredible, and I'm grateful for your continued trust in us.
It's always a pleasure ensuring we find the perfect itinerary and suite to match your preferences. Looking forward to helping plan many more luxury adventures ahead! 😊
Helpful and knowledgeable consultant
The consultant was very friendly and helpful with choosing our first river cruise Lauren Bishop. She went through everything with us so that we knew what was included.
March 11, 2026
Unprompted review
Reply from The Cruise Line
Thanks so much! I'm thrilled I could help with your first river cruise - it's such a special experience, and I wanted to make sure you knew exactly what to expect.
You're going to love it - river cruising is something really special! Enjoy every minute 😊
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A great company
This is only the 2nd time we have made a booking with the Cruise Line, but on both occasions Jess has listened to our wish list, made recommendations and secured our booking. It’s lovely to talk to such a knowledgeable team, which can only give us confidence when making arrangements for our next holiday. The Cruise Line have our business
March 12, 2026
Reply from The Cruise Line
Thank you so much for this wonderful review! It's been a real pleasure helping you both times, and I love that we're getting to know what works for you.
I'm so glad you feel confident booking with us - that means the world. Can't wait to help plan the next one!🚢
Lauren is very efficient and works hard…
Lauren is very efficient and works hard to accommodate our wishes. She is also very pleasant and friendly. This is the 3rd time we have used Cruiseline, because of her.
March 11, 2026
Reply from The Cruise Line
This is so kind, thank you! Knowing you've come back three times really means a lot to me. It's always a pleasure working with you both and making sure everything is exactly what you're after.
Looking forward to the next one! 🚢
Excellent adviser
Excellent adviser, Jess Garwood gave good advice and was extremely efficient.
March 9, 2026
Reply from The Cruise Line
Thank you so much! I really enjoyed helping you plan this trip, and I'm so glad we got everything sorted 🙂
Have an amazing time!
Reply from The Cruise Line
Thank you so much! It's always a pleasure working with you both and making sure everything is just right.
Looking forward to helping with the next adventure!
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Not All Cruise Company Travel Agents are The Same!!!
The Cruise Line is an exceptional company. Over the years I have booked, with several of their consultants but mainly Lynne, and have enjoyed nothing but totally acceptable service. Nothing is too much trouble, specific requests are cheerfully met, value for money is a given and the administration great. As long as my wife and I are able to cruise, we will continue to use The Cruise Line.
February 27, 2026
Unprompted review
Reply from The Cruise Line
Thank you both so much for this wonderful review! It's been a real privilege helping you over the years, and I'm delighted you've had such positive experiences with the team.
Knowing you'll continue to choose us while you're cruising means a great deal. Here's to many more adventures ahead! 😁
Big help as always
March 3, 2026
Reply from The Cruise Line
Thank you for the kind words! Always happy to help🙂
Ashley was very helpful and informative…
Ashley was very helpful and informative about booking an antarctic cruise-- the best cruise consultant I have dealt with
February 21, 2026
Unprompted review
Reply from The Cruise Line
Thank you so much for the wonderful feedback! Antarctica is such an incredible destination, and I'm thrilled I could help you plan this adventure.
You're going to have an amazing experience!
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