The Cruise Line Reviews 408

Handled my queries efficiently, very knowledgable. Booked my trip and received a confirmation quickly. Charming staff.

I have used the cruise line several times and they are excellent. Paul is so helpful and goes out of his way to ensure that you are completely satisfied.

We've just booked another cruise with Jess and once again faultless, prompt and very knowledgable service . She seem incredibly well focused on delvery to an almost telepathic level (so much so we had our house swept for listening devices and bugs) Once again the confirmation arrived without the need for further clarification or to make any changes. Really top notch service from start to finish

Ashley lowndes was superb he made me feel at ease and made the process easy,very helpful and friendly just what a newby needed.
With regard to the subsequet paperwork and info there was too much (overload) and it came at me from different directions with no logical sequence making it easy to miss things improvements necessary.

Excellent discounts, expert advice and no hard sell. Clear information and timely responses. Trustworthy.

Very helpful agent. Informative and good knowledge on our particular cruise.

Lauren was patient, helpful and professional. She persevered in identifying a really good offer on a river cruise for our party of 4.

Paul is excellent to deal with. Great communicator with a sound product knowledge.

Helpful, friendly staff, prepared to listen, research and advise. Will help organise cruise plus add ons such as hotels and ongoing itineraries not otherwise included in cruise. My “go to” cruise/travel company. Have used before and will use again. Have organised several our cruises including our next three!

Paul was extremely helpful and made 'things' easy.

Information provided quickly and request for hard copies through the post agreed.

Always a pleasant, well informed experience that makes the decision to book so much easier.

We have booked two very different small ship cruises this year through The Cruise Line. On each occasion our agent Ashley Lowndes has been excellent with his advice and knowledge about the companies we have chosen to cruise with. He has travelled extensively & has first-hand experience of Antartica as well as other regions/operators. He is very personable, helpful but not pushy. Our bookings were made seamlessly & information sent through in a timely manner. I would definitely book through The Cruise Line in the future!

Kirsty was very knowledgeable and quickly understood what my parameters were. She came with good options and ideas. The follow up was great and Kirsty helped me with my choices.

Just perfect. There is no need to say anything else!

Fab service from Jess and the team as usual.
Always friendly, well informed and patient!

Absolutely delighted with yet another booking experience provided by Lynne Burt who is friendly, professional and entirely knowledgeable. With such expertise the organisation of pre and post cruise arrangements was seamless too. Thank you Lynne it is much appreciated whilst I look forward to future cruising conversations to come!

Very helpful and kind explaining everything I needed to know about my cruise.
Very good service.