We have used The Cruise Line for all our cruises! Found immensely helpful in every aspect, especially as old now. Paul Andrews, is a 5 *. consultant , very efficient guiding us through each ste... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We've just booked another cruise with Jess and once again faultless, prompt and very knowledgable service . She seem incredibly well focused on delvery to an almost telepathic level (so much so we had... See more
Company replied
Helpful, friendly staff, prepared to listen, research and advise. Will help organise cruise plus add ons such as hotels and ongoing itineraries not otherwise included in cruise. My “go to” cruise/tra... See more
Company replied
We have dealt with The Cruise Line for over 12 years and have found the staff very knowledgeable and helpful.Paul Andrews recently reorganised a Regent Seven Seas booking for us as our circumstances h... See more
Company details
Written by the company
Founded in 1993, The Cruise Line is an award-winning, family-owned luxury cruise specialist based in West Sussex, England. Our partnership with renowned cruise operators, including Silversea, Cunard, Oceania Cruises and Windstar Cruises, enables us to provide our valued clients with unbeatable fares and exclusive cruise deals you won't find anywhere else.
Contact info
The Cruise Line, 109-111 High Street, BN6 9PU, Hurstpierpoint, United Kingdom
- 01273 836600
- res@cruiseline.co.uk
- cruiseline.co.uk
PERFECT CUSTOMER SERVICE
Lauren made everything so easy to deal with.
Any alterations were dealt with seamlessly and with a very positive and carin manner.
July 13, 2025
Unprompted review
Advertisement
Jess was very responsive
Jess was very responsive. We got a discount on top of booking direct. Happy all round 🙌
July 7, 2025
Paul Andrew’s made the booking for us…
Paul Andrew’s made the booking for us and as usual, was very efficient in all he did for us
July 11, 2025
A joy to work with
Everyone is so kind and always remember your name and are very helpful and take as much time as is neaded
July 7, 2025
Advertisement
very helpful and friendly…
Jessica was very helpful and friendly and did what I rang up for…to book a cruise
July 3, 2025
Helpful staff
Jess Garwood is always so helpful when I book a cruise.
Nothing is too much trouble.
July 3, 2025
I found the help outstanding
I found the help, advice and attention to detail outstanding.
June 18, 2025
Advertisement
Flawless Booking Experience…
I’ve just booked a fantastic cruise on EXPLORA II with The Cruise Line, and I can’t recommend them highly enough. Their knowledge and advice throughout the booking process were spot on, making everything smooth and stress-free.
A big thank you to Lauren Bishop, who was incredibly helpful and guided me through every step with patience and expertise. We’re so excited and absolutely can’t wait to set sail!
June 12, 2025
Advertisement
You answered all my questions clearly…
You answered all my questions clearly and when necessary you phoned me back or put the relevant info in an email
June 9, 2025
Very helpful and pleasant to talk to
Had a call back exactly on time
Lynne Burt was very helpful and I didn’t feel rushed into making a decision to book our cruise
June 9, 2025
Great service
Great service, great prices, no pressure, very responsive. Couldn’t ask for more. Thank you Nikki 😃
June 3, 2025
Most Impressed ... Jess Garwood
We have placed several different orders for cruise holidays over the past 18 months - These included Oceania, Explora and MSC Yacht Club requests for European & World Wide journeys.
We have always found Cruise Line to be helpful, pro-sctive and competitive.
I can not reccomeemd our contact Jess Garwood highly enough. Always cheerful & pleased to help.
June 3, 2025
Advertisement
Have been booking with you for years…
Have been booking with you for years now and Louisa is just great,she copes with changes and cancellations
And all sorts of other problems without getting irritated or annoyed.
I must also compliment the rest of your staff who are always helpful and courteous.
May 20, 2025
Simple and easy to book
Simple and easy to book, Lauren was super helpful ensuring that we got what we wanted and are now looking forward to an amazing cruise!
May 14, 2025
Professional and very helpful
Very professional, also felt very personal to arrange our cruise.we have booked with you before and trust Cruise Lin
May 12, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.