We have used The Cruise Line for all our cruises! Found immensely helpful in every aspect, especially as old now. Paul Andrews, is a 5 *. consultant , very efficient guiding us through each ste... See more
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Review summary
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Reviews shaping this summary
We've just booked another cruise with Jess and once again faultless, prompt and very knowledgable service . She seem incredibly well focused on delvery to an almost telepathic level (so much so we had... See more
Company replied
Helpful, friendly staff, prepared to listen, research and advise. Will help organise cruise plus add ons such as hotels and ongoing itineraries not otherwise included in cruise. My “go to” cruise/tra... See more
Company replied
We have dealt with The Cruise Line for over 12 years and have found the staff very knowledgeable and helpful.Paul Andrews recently reorganised a Regent Seven Seas booking for us as our circumstances h... See more
Company details
Written by the company
Founded in 1993, The Cruise Line is an award-winning, family-owned luxury cruise specialist based in West Sussex, England. Our partnership with renowned cruise operators, including Silversea, Cunard, Oceania Cruises and Windstar Cruises, enables us to provide our valued clients with unbeatable fares and exclusive cruise deals you won't find anywhere else.
Contact info
The Cruise Line, 109-111 High Street, BN6 9PU, Hurstpierpoint, United Kingdom
- 01273 836600
- res@cruiseline.co.uk
- cruiseline.co.uk
Cruise
The customer service is brilliant, they are always happy to help and nothing is too much trouble.
May 9, 2025
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The first cruise we've ever booked..
The first cruise we've ever booked... And we were lucky enough to come across Paul. Honestly fab: so personable, knowledgeable - and saved us money 😂.
I know people say, 'I don't write reviews'. I genuinely rarely do - in fact, it generally irritates me to be invited to rate seemingly everything. But I actually asked Paul how I could leave feedback. That impressed!
May 7, 2025
Easy to book and quite helpful but…
Easy to book and quite helpful but didn't really get enough detail of our cruise.
May 6, 2025
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Very efficient service as usual
Very efficient service as usual. Lyn is very professional and helpful
May 1, 2025
Another great cruise booking experience
We have used The Cruise Line over a number of years with the customer service and skillset levels being both excellent and consistent .
I would highly recommend this excellent company.
May 1, 2025
Lauren was very helpful
April 17, 2025
Always a pleasure to deal with such a…
Always a pleasure to deal with such a wonderful professional group of staff 5*
April 17, 2025
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Always a pleasure to deal with
Always a pleasure to deal with best deals and very quick communication Nikki particularly helpful
April 17, 2025
Your staff member Lauren wa very…
Your staff member Lauren wa very helpful and informative going into the details of each Cabin pros and cons very knowledgeable . Excellent setvicr
April 9, 2025
Cruising with P&O
I was surprised how simple it was to book our cruise. Nicki was very helpful in answering my questions and we’re looking forward to sailing with P&O for the first time.
April 4, 2025
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The whole process was very easy
The whole process was very easy. Kirsty was very helpful.
March 21, 2025
Honest views of the company being…
Honest views of the company being booked.
Not pushy or cajoling . No they are selling fast sir book now type thing that annoys me !
March 20, 2025
Love the way Jess looked after me…
Love the way Jess looked after me through the whole process from finding the perfect cruise and being very helpful. Will most definitely use your company again
March 18, 2025
They are helpful and their prices are…
They are helpful and their prices are in somehow cheaper than one or two agencies.
March 14, 2025
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Our consultant Lynn was very helpful…
Our consultant Lynn was very helpful explaining everything in detail and guiding us through the process. Very efficient company
March 17, 2025
Sound advice and guidance for a couple new to cruising
We are new to cruising and needed advice. Jess Claxton identified an attractive cruise for us and very patiently guided us through necessary decisions in terms of destination, cruise company and cabin choice. Our discussions with Jess have made us well informed and we have booked a cruise around Japan for next Spring with confidence.
March 17, 2025
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