Cruise Retail Academy Reviews 

499
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 260 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the courses for being interesting, clear, and comprehensive, effectively preparing them for their careers. Many people appreciate the practical, engaging modules with relatable examples, which boost confidence and make complex topics easy to understand. The flexible learning pace and informative content are frequently highlighted as valuable aspects of the user experience. Reviewers commend the staff for their professionalism, dedication, and supportive guidance throughout the learning process. People often mention the personalized interactions and the team's ability to provide accessible, quality education that opens doors for career advancement. The overall service is described as excellent, with many expressing gratitude for the helpful and motivating support received.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, consistently praising the courses as interesting,... See more

Staff

Clients share positive opinions on staff, frequently expressing gratitude for the team's support,... See more

Product

Users describe positive interactions with product, finding the courses well-articulated, informative, and... See more

Service

People report positive experiences with service, often highlighting the clear, actionable guidance provided... See more

Quality

Customers consistently note positive experiences with quality, highlighting the exceptional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

very interesting courses,easy and teaching us more before one day we find our self onboard,free of charge that is hardly to find..this is actual amazing.I learned so much courses and so i am ready t... See more

Rated 5 out of 5 stars

I am so grateful for this incredible opportunity to start my career at sea. The wait for a few months was absolutely worth it. I can’t wait to meet the guests, serve them and help them find the pe... See more

Company replied

Rated 5 out of 5 stars

The cruise Retail Academy has been very helpful.The training modules are clear, practical. These modules are straightforward I enjoyed them. They also helped my confidence and helped me understand wh... See more

Company replied

Rated 5 out of 5 stars

There aren't enough words to explain CRA's work. Robi and Adrian are doing an incredible job. Their courses are comprehensive and truly prepare us for what we need. They were the company I entrusted w... See more

Company replied


Company details

  1. Recruitment Service
  2. Cruise Agency
  3. Recruiter
  4. Training School

Written by the company

Looking for the best start to working in the cruise inudstry? Our goal is a simple one... to find, mentor and grow the best talent to step onboard the cruise industry, in the best way possible. ​ To do this, we aim to support our cruise professionals who work onboard with a unique online hub in professional development, recruitment, leadership, sharing success and brand training. ​ As experts in our sector, Cruise Retail Academy and our careers platform Academy Onboard is here to do something really new and exciting for our industry. For the first time, we will build positive direct partnerships between brands, operators and professionals.  Have a look through our website to learn how we plan to do this, and how we can support you to grow. ​ Trust us with your journey onboard. ​ Thank you!


Contact info

4.9

Excellent

TrustScore 5 out of 5

499 reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(499)

237 reviews in the last 12 months

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Rated 5 out of 5 stars

Thanks to CRA for bridging the gap.

One month into my career at sea, I can confidently say that the transition has been much smoother than I expected. I thought it would take me much longer to adjust and make my first sale because of the huge differences between working on land and in cruise ship.
But thanks a lot to Cruise Retail Academy for bridging the gap by giving us well-tailored training and recruitment that prepared me to face this world with confidence. Your great support and communication during and after interviews and the unending support given to handle the ship-joining paperwork made the process less overwhelming.
Special thank you to Adrian and Rob for creating such an outstanding, versatile platform. CRA is designed for everyone, from complete beginners to experienced cruise retail professionals. Even now, I'm still going back to the courses because there's always something new to learn.
Thank you once again for helping me start this journey with confidence. I highly recommend CRA to anyone preparing for a career in cruise retail career.

May 25, 2026
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Rated 5 out of 5 stars

A Great Experience from Start to Finish

Joining Cruise Retail Academy has been a great experience from day one. The whole process was well organized, and I always knew what the next step was. The team was professional, approachable, and quick to respond whenever I had a question, which made the journey much less stressful.

A special thank you to Adrian for giving me the opportunity to interview. That one invitation opened the door to an exciting new chapter in my career, and I'm truly grateful for the chance.

I also want to thank Rob for guiding me through the onboarding process. He was patient, supportive, and always happy to help, making sure everything went smoothly right up to joining my ship.

I'm genuinely thankful to everyone at Cruise Retail Academy for their support and encouragement throughout the process. If you're looking to start a career in cruise retail, I highly recommend them.

June 17, 2026
Rated 5 out of 5 stars

In-depth

In-depth, informative, motivating. Loved the EQ section and goal settings the most. Highly recommend that everyone does the Level 2 Diploma. Thank You for the compilation of this extensive course.

June 25, 2026
Unprompted review
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Rated 5 out of 5 stars

I got a space to add knowledge

I got a space to add knowledge. I am grateful. I look forward to securing a job with you. I have done goal setting, swiss watches, cruise retail level 1 and 2. Cruiae Retail Academy is a game changer

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Really helpful for learning and developing

Really helpful for learning and developing each and everday after koining the cruisevretail e academy courses as a retailer it will enhance my knowledge effectively.
Thank you for this wonderful oppurtunity sir Adrian and Robi G for the courses.

June 20, 2026
Unprompted review
Rated 5 out of 5 stars

Completing my first assignment onboard…

Completing my first assignment onboard a cruise ship has been both a rewarding and memorable experience, and I would like to extend my appreciation to Cruise Retail Academy for making it possible.
I would especially like to thank Rob for his outstanding guidance & mentorship. His professionalism, industry expertise, and genuine commitment to supporting new candidates made a significant difference throughout my journey.
For anyone considering a career in cruise retail, I can wholeheartedly recommend CRA as a trusted and supportive partner in achieving that goal.

June 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Ppd and profit magin

It clearly guide and show how transactions are managed, and also tells me the importance of duty and taxi free.accounting helps us to calculate profits magin and ppd

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great introduction to shiplife

As someone that is currently working on cruise ships specifically in revenue department I wish I had a tutorial like this before I went on ships. It gives a great detaililed explanation of not only the professional side of day-to-day is explained very accurately.

June 3, 2026
Unprompted review
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Rated 5 out of 5 stars

I honestly had an insightful experience…

I honestly had an insightful experience because I have worked in retail and thought I have most of the practical knowledge but after completing this course I have gained valuable skills in terms of upselling and creating good relations to guests or customers

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

My experience have been great since day…

My experience have been great since day one because I am more enlightened through the various courses in the Academy.
Most of my questions have been answered once I complete a course and am more grateful and hope I will join the cruise team soon.Thank you so much.

May 25, 2026
Unprompted review
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Rated 5 out of 5 stars

Insightful

I found the course to be very insightful. I have a good idea on what to expect onboard as a sales associate and how to effectively close sales.

May 24, 2026
Unprompted review

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