Crumpet Cashmere Reviews 

101
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Pre ordered a cashmere throw with a dispatch date of July 9th. Still not received the throw, yet the company has taken the nearly £200 pounds from my bank account. There should be far better communica... See more

Rated 2 out of 5 stars

I am still waiting for delivery of my cardigan. Upon enquiring when I could expect delivery I was told it is still inMongolia!! I received an e mail last Friday saying it has been dispatched but so... See more

Company replied

Rated 1 out of 5 stars

Disappointing - ordered a scarf online and several days later got an email informing me it was out of stock (and refund being processed) even though it had been showing as in stock online. Thought abo... See more

Company replied

Rated 5 out of 5 stars

Beautiful cosy ribbed cashmere jumper, arrived quickly and nicely wrapped. Great value for such lovely quality. I have bought several Crumpet jumpers over the years, have always been pleased, they hav... See more

Company details

  1. Clothing Supplier

Information provided by various external sources

Effortless and luxurious ladies cashmere knits and scarves designed in England and made in Nepal.


Contact info

1.8

Poor

TrustScore 2 out of 5

101 reviews

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1.8

All reviews

(101)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Cashmere Must Haves

I've loved every piece of gorgeous cashmere luxury I've bought over the years from Crumpet Cashmere. Their attention to customer services does not disappoint either.

November 14, 2020
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Rated 2 out of 5 stars

I am still waiting for delivery of my…

I am still waiting for delivery of my cardigan. Upon enquiring when I could expect delivery I was told it is still inMongolia!! I received an e mail last Friday saying it has been dispatched but so far no cardigan!!
Not a good experience as I wanted it for my daughter’s birthday. I wouldn’t buy on line from them again.
Moira Mitchell

November 6, 2020
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Reply from Crumpet Cashmere

We were more than happy to send this to HK from Nepal or you but I didn’t hear back from you. I’m more than happy to try and get this cardigan to your daughter as quickly as we can but you need to email us with an address. Thanks

Rated 1 out of 5 stars

Excited to receive my navy blue hoodie…

Excited to receive my navy blue hoodie sweater BUT was out when delivered..courier semi-wedged it into our small postbox. When I retrieved it it was soaked and screwed up...It’s still out of shape three days later, very creased & appears very poor quality. Not a good experience at all...
This is the second time I have had bad experience with Crumpet. My previous order had to be chased 3 times and CoVid or not it took 6 months! I shan’t buy again - a pity as I had successful purchases a couple of years ago.

November 1, 2020
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Reply from Crumpet Cashmere

Really very sorry but we use the highest grade cashmere so I can assure it’s not poor quality. Do send it back and we will refund you.

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Rated 1 out of 5 stars

Terrible

Terrible. Bought an item which didn’t fit - sent the item back a few weeks ago - tracked delivery - no response from phone, no response via email, no response to two answer phone messages. What is going on with these people? Would never shop here again.

October 30, 2020
Unprompted review
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Reply from Crumpet Cashmere

Hi
Very sorry about your experience. It’s been difficult in the warehouse due to staff being off with health problems. We will look into this first thing on Monday and get back to you.

Rated 5 out of 5 stars

I love my cashmere....

I love my cashmere..... and the boyfriend sweater is possibly the best cashmere I’ve had.... wish they did more colours in this style

October 26, 2020
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Rated 5 out of 5 stars

Beautiful cosy ribbed cashmere jumper

Beautiful cosy ribbed cashmere jumper, arrived quickly and nicely wrapped. Great value for such lovely quality. I have bought several Crumpet jumpers over the years, have always been pleased, they have worn and washed well. The occasional return has been easy and straightforward. Very happy.

August 23, 2020
Unprompted review
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