Mostly satisfied, but the shipping status was unclear and it was uncertain when it would arrive. Also, the motor for the "pitch" on the IR Turret does not work correctly, as it gets really hot and was... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We’ve been watching Crunchlabs videos for almost a year and thinking about subscribing to the boxes for several months. My 6-year-old has always been a builder and this subscription has definitely br... See more
The team at Crunchlabs are very efficient. I needed to change my billing address as we have recently moved and the was all fascilitated very quickly and easily via email. Hopefully both the recent o... See more
My 8 year old granddaughter was happy and smiling from ear to ear when saw the CrunchLab box ! When I told her she was going to get 11 more boxes, she couldn’t have been happier! She immediately sat d... See more
Company details
- #15 of 23 best companies in Children's Toys Store
Written by the company
CrunchLabs is a STEM subscription box for kids, teens, & adults, designed by former NASA engineer & YouTuber Mark Rober.
Contact info
United States
- crunchlabs.com
4.2
Great
2K reviews
Replied to 91% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tried to place a second order for…
Tried to place a second order for grandson and if kept reverting back to first order for granddaughter and wouldn’t let me add another. Very frustrating!!
May 9, 2026
Reply from CrunchLabs
Hi Linda,
Sorry to hear about the complications that you experienced at checkout. I can confirm that you were able to place an order on 5/4. If your granddaughter is not receiving the correct box, please reach out to help@crunchlabs.com with your account details so we can remedy your situation.
best,
Rachel
I bought two summer packages and only…
I bought two summer packages and only received one. sent an email to answer some questions I had. no one ever did! I paid more than $700 for two packages and only got one. no one works on weekends to help out. overall this is the worst company ever and I will never ever purchase again!
May 9, 2026
Reply from CrunchLabs
Hi Maria,
I am sorry to hear about the processing error on our side, as well as the delayed response time from our Customer support. We appreciate your patience while we were working on getting this sorted for you.
I can confirm that we have issued shipments for the 2 missing boxes that you had originally paid for. Your 2nd subscription is now on the right right cadence, and you should be receiving 2 kits on a weekly basis now. If you have any other questions, please continue to reach out.
best,
Rachel
The first project arrived
The first project arrived timely, and my grandson loved putting it together.
May 5, 2026
My a lit up when he saw the box
My a lit up when he saw the box, instantly tore box open and started building together. 26 days before next box and can’t wait. Great concept!!
May 8, 2026
My son loves the show and now happy to…
My son loves the show and now happy to build these together
May 6, 2026
A lot of fun
My daughter loves crunch labs. When she found out there were different boxes available, she was thrilled.
May 5, 2026
My son loves it he watches videos of…
My son loves it he watches videos of Mark Rober all the time on youtube. He had fun building it with his father and cant wait for the next project
May 9, 2026
My 7 year old son loved it
My 7 year old son loved it! He opened the box immediately after he received it, and had fun building + playing. We can't wait for the next box.
May 7, 2026
I have not received my first…
I have not received my first subscription box. The AI emailing me doesn’t understand & the guy on the phone said ‘I’ am confused as to what I payed for/ ordered. I purchased a 3 month subscription to see if this was a good fit. The website also stated that I would get a free flyer along with my first subscription box. I got an email saying that 2 boxes were being delivered. Again, I only received the flyer box. I am still waiting to hear from an actual human.
May 1, 2026
Reply from CrunchLabs
Hi Janeth,
I am sorry for the delays that you have experienced in receiving your first box. I can confirm that the package was delivered to you on May 1st, and one of our customer service team leads has reached out to you to help you resolve this issue.
Thank you for leaving your feedback regarding the checkout experience, and can understand how seeing 2 products in your cart can be a little confusing. Just to clarify here, the 2 items were the subscription item, and the Disc Launcher, which is the first box in the subscription. If you have any more concerns about your subscription, please continue to follow up with Pearl via chat.
Best,
Rachel
Such a great experience for our son
Such a great experience for our son! He had been wanting CrunchLabs for over a year, and once he saved up for the summer subscription, we knew it was the perfect fit. He quickly built the disc launcher and was so proud of himself. Now he can’t wait for each new project to arrive. It’s an awesome way to keep kids engaged, creative, and learning all summer. Living in a rural community, it’s not always easy to find STEM opportunities for younger kids, so having something like this that’s both accessible and affordable is truly impactful. Thank you!
May 5, 2026
Hack Pack
The service & delivery was expedient. My 11 year old grandson loved his gift and first Hack Pack.
May 8, 2026
Awesome Gift That Will Keep on Giving
We got a year subscription for my 10 son’s 10th birthday and he loved it! He built the first set within an hour. He is eagerly waiting for next month’s delivery!
May 5, 2026
My 8 year old granddaughter was happy…
My 8 year old granddaughter was happy and smiling from ear to ear when saw the CrunchLab box ! When I told her she was going to get 11 more boxes, she couldn’t have been happier! She immediately sat down opened the box and started to put it together and put the squirrel to bed that night. I don’t write reviews, but I made an exception for this product ..
May 7, 2026
Good ideas, pretty pricey.
My questions were not answered as I expected by email.
I haven’t received the first project yet so I can’t comment yet on the quality, but the cost is pricey, especially with the USD and shipping to Canada.
It was purchased for a sick child.
May 8, 2026
Easy to build with quality materials.
May 7, 2026
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