CrunchLabs Reviews 1,605

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,262 reviews, reviewers had a great experience with this company. Customers are really happy with the product, finding it to be of great quality and providing an amazing, fun, and engaging experience for children. Many appreciate how the product fosters interest in engineering and science, with kids often able to build projects with little assistance and enjoying them for days. The user experience is also highly praised, with many finding the ordering process simple and the website user-friendly. However, some people were dissatisfied with aspects of the subscription, order, and delivery services. Issues included unclear shipping statuses, delayed deliveries, and difficulties tracking packages, especially for international orders. Some customers also reported receiving incomplete orders or experiencing problems with parts of the product not working correctly, leading to disappointment.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many customers expressing satisfaction with the... See more

User experience

People report positive experiences with the user experience. Many customers found the process smooth, with... See more

Subscription

Users describe ambiguous interactions with subscription. Many customers express excitement and satisfaction,... See more

Order

Customers had ambiguous experiences with order. While some reviewers found the ordering process simple, easy,... See more

Delivery service

Consumers find delivery service to be ambiguous. While some customers experienced quick and expedient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Mostly satisfied, but the shipping status was unclear and it was uncertain when it would arrive. Also, the motor for the "pitch" on the IR Turret does not work correctly, as it gets really hot and was... See more

Rated 5 out of 5 stars

We’ve been watching Crunchlabs videos for almost a year and thinking about subscribing to the boxes for several months. My 6-year-old has always been a builder and this subscription has definitely br... See more

Rated 5 out of 5 stars

The team at Crunchlabs are very efficient. I needed to change my billing address as we have recently moved and the was all fascilitated very quickly and easily via email. Hopefully both the recent o... See more

Rated 5 out of 5 stars

My 8 year old granddaughter was happy and smiling from ear to ear when saw the CrunchLab box ! When I told her she was going to get 11 more boxes, she couldn’t have been happier! She immediately sat d... See more


Company details

  1. #15 of 23 best companies in Children's Toys Store

Written by the company

CrunchLabs is a STEM subscription box for kids, teens, & adults, designed by former NASA engineer & YouTuber Mark Rober.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 91% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars
CrunchLabs logo

Reply from CrunchLabs

Hi Sahil,

I am sorry to hear about your nonfunctioning part. Please feel free to use our replacement parts program to order a new part, which will be shipped to you free of charge.

You can access this through your customer account portal, or reach out to help@crunchlabs.com for step by step instructions.

best,
Rachel

Rated 5 out of 5 stars

Overall excellent!

We were so happy that there was the "summer camp" option! The box came quicker than anticipated, took an appropriate amount of time (for my 7 year old with help from an adult) to keep his interest and has been used and reused and has held up so well! Will be ordering more in the future!

May 6, 2026
Rated 1 out of 5 stars

I have never received the parcel

I have never received the parcel, and i am still waiting for the customer services response

May 6, 2026
CrunchLabs logo

Reply from CrunchLabs

Hi Gaelle,

I was able to look up your purchase in our system, and can see that you ordered a Scheduled camp subscription, with the first ship date of 5/8. I can confirm that your first box was shipped out TODAY, and you should receive an email with the tracking details for this package. If you have any further questions, please feel free to ask the agent that you are communicating with.

Best,
Rachel

Rated 5 out of 5 stars

Made my 6-year-old’s dreams come true!

We’ve been watching Crunchlabs videos for almost a year and thinking about subscribing to the boxes for several
months. My 6-year-old has always been a builder and this subscription has definitely brought his interest in engineering to a new level! He was able to follow and build the first project (disc launcher) with very little assistance and played with it for days afterward. It seems to be holding up fine for us with moderate use. He’s already looking forward to his next box! Thank you Mark and team for being a good role model and inspiring kids everywhere!

May 4, 2026
Rated 4 out of 5 stars

review

Trying to figure out the crunch box options was confusing and the requirement to sign on for 2 years instead of 1 at a time is not my preference. I prefer to go year by year..

May 4, 2026
Rated 2 out of 5 stars

This product was branded and sold as…

This product was branded and sold as scientific. However, thus far it has been nothing more than weird Legos.

April 1, 2026
CrunchLabs logo

Reply from CrunchLabs

Hi Thomas,

Thank you for sharing your feedback, and I am sorry to hear that CrunchLabs products have not lived up to your expectation. Each of our toys are designed around a core STEM/ Engineering principle, and while the build portion might be similar to that of a Lego set, there are a lot of educational tidbits in the booklet and accompanying video.

Rated 5 out of 5 stars

The bonding my 5 year old and I had…

The bonding my 5 year old and I had over this was amazing. He loves the show and he is so inspired. He asks me everyday if we can visit the actual crunch lab so one day, I’ll save up enough and take him. This is the kind of things that really make my dad heart go.

May 4, 2026
Rated 5 out of 5 stars

Wow! IT WORKS!

My Son, 7 years old, LOVED IT. Tho joy all aling was priceless, well dine on bringing the set mission and vision to life. Definitely recommend.

May 6, 2026
Rated 1 out of 5 stars

Very boring for my 5 year old

Very boring for my 5 year old. I think the sets for older kids are probably fun, but the attempt to include younger kids falls short. He would be just as entertained by Dollar Store felt sets. Do not recommend. Very disappointed they will not let me cancel my (over $300!) prepaid subscription.

May 2, 2026
CrunchLabs logo

Reply from CrunchLabs

Hi Liz,

Thank you for taking time to leave your feedback on our Creative Kit, and sorry to hear that the build experience for the first box was underwhelming for your child. I can confirm that we have cancelled your subscription and issued a refund for the remaining 11 boxes.

best,
Rachel

Rated 5 out of 5 stars

The team at Crunchlabs are very…

The team at Crunchlabs are very efficient. I needed to change my billing address as we have recently moved and the was all fascilitated very quickly and easily via email. Hopefully both the recent orders i have placed will arrive before the grandchildrens birthdays. Thanks for all your assisstance.
Regards
Tracey

May 4, 2026
Rated 5 out of 5 stars

Great kit!

Perfectly organized and very easy to follow. The project turned out great and we can’t wait to get our next one!

May 5, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look