CrunchLabs Reviews 

2,268
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,558 reviews, reviewers had a great experience with this company. Customers frequently mention that children thoroughly love the educational building kits, easily assembling the projects independently and playing with them for hours. Consumers also greatly appreciate the prompt shipping times and the very engaging, creative nature of these hands-on activities that encourage essential problem-solving skills. Some reviewers were not happy with delivery times, mentioning that shipments occasionally took longer to arrive or experienced unexpected transit delays across regions. A few individuals also reported occasional operational challenges when managing automated subscriptions or dealing with minor technical issues regarding specific build parts and components.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the kits are well made with thoughtful details... See more

User experience

Consumers find user experience to be positive, highlighting that ordering and processing are very easy.... See more

Delivery service

Users describe ambiguous interactions with delivery service, reflecting mixed opinions among consumers. While... See more

Order

Clients share ambiguous opinions on order processes, as experiences vary widely. On one hand, reviewers... See more

Subscription

Reviewers mention ambiguous feedback about subscription, as experiences with the service vary significantly.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering and processing was very easy but unfortunately there seems to be something wrong with the shipping label so it has been held up in a nearby office and has no updates (beyond delivery date del... See more

Company replied

Rated 4 out of 5 stars

Gifting subscriptions needs attention. I bought two annual packages for two of my six grandchildren (shifted from Kiwico after six years each). Specifically: 1. I should be able to assign nam... See more

Company replied

Rated 4 out of 5 stars

Only received the first build box so far — the disc launcher set. My 7 yr old was able to do most of it himself with my guidance and minimal assistance . He enjoyed it very much , and was able t... See more

Company replied

Rated 4 out of 5 stars

It is a great company. I was ordering online via my cell phone and I didn't see a place to change delivery address before I ordered and I needed it in a timely fashion. So, I was very happy it came... See more

Company replied


Company details

  1. #17 of 23 best companies in Children's Toys Store

Written by the company

CrunchLabs is an international STEM/STEAM company for kids, teens, & adults, designed by former NASA engineer and YouTuber Mark Rober. We offer 3 subscription kits (Creative Kit for ages 6-10, Build Box for ages 8-13, and Hack Pack for ages 14-101). We also have toys, apparel, plushies and more! Follow us on YouTube and Netflix. Think like an engineer! Best gift ever.


Contact info

Questions or Issues?

We aim to please. Email our amazing customer support team!

4.2

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

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Replied to 95% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(2,268)

1,548 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

So far, so good!!

Took a little longer to arrive than I hoped since it wasn't shipped right away, so it was over a week after his birthday when the box arrived. But he loves it! He's 9 and was able to do it all on his own (we thought his big brother might have to help a little, but nope!). It was also challenging enough that he felt accomplished, but not too difficult all that he got frustrated. He's been asking for this for over a year and his grandma decided to finally get it for him for his bday - honestly we would have purchased it sooner if there was a pay monthly option instead of just the full annual subscription. I think you probably deter a lot of customers because of the requirement to commit to a long term subscription without being able to try out a single box first. We went with the pay quarterly option so we would have the choice to cancel after 3 months, but assuming he's stays excited about the builds we'll obviously continue with the subscription!

September 14, 2026
Rated 4 out of 5 stars

Ordering and processing was very easy…

Ordering and processing was very easy but unfortunately there seems to be something wrong with the shipping label so it has been held up in a nearby office and has no updates (beyond delivery date delay) for the last four days. Will be happy to update when we get it! Added a star already because customer service had quick response. Tbd on delivery

September 11, 2026
CrunchLabs logo

Reply from CrunchLabs

Thanks for the feedback and the update, Sharon! I'm glad our support team was able to help. Enjoy your build!

Best,
Rachel

Rated 1 out of 5 stars

We never got what we order

September 10, 2026
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Reply from CrunchLabs

I'm so sorry to hear that, Estefania! Can you please write in to help@crunchlabs.com and our support team can start investigating right away?

Thank you,
Rachel

Rated 5 out of 5 stars

Everything about your message and…

Everything about your message and product is spot on with where we needing to be leading young people in using their minds to make this world a better more efficient place. We need more people like Mark. Thank you for doing all that you do Mark.

September 12, 2026
Rated 2 out of 5 stars

Paid for expedited shipping

Paid for expedited shipping on September 2nd. Showed the label was created the next day. Didn't get picked up until a day or so ago. Not showing up until the 14th

September 2, 2026
CrunchLabs logo

Reply from CrunchLabs

Oh I am so sorry to hear that, Edward. Expedited Shipping packages should indeed arrive much much faster. If you haven't already, please do write in to help@crucnhlabs.com and our support team will investigate and make this right.

Thank you,
Rachel

Rated 1 out of 5 stars

Still waiting for the package … never…

Still waiting for the package … never got anything . No tracking number nothing.

September 9, 2026
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Reply from CrunchLabs

Hi Guiellermo, sorry for any possible delays! I checked your order and your box has indeed cleared customs and should be with you in a day or two.

Best,
Rachel

Rated 1 out of 5 stars

Cancelation difficulties

While we enjoyed the product initaly when we attempted to cancel an auto renewed subscrition it was unnecessarily difficult. The request to cancel subscription renewal button was unresponsive despite all other aspects of the site functioning fine. Our subscription was auto renewed despite never having asked for auto renewal or being given the option to not have an auto renewal. Disappointing that a great experience with the product over the last two years ends with an annoyed customer who will no longer recommend this product to anyone.

September 10, 2026
Unprompted review
CrunchLabs logo

Reply from CrunchLabs

Oh no, I am sorry to hear that Rebecca. I've asked our tech team to investigate that feature to make sure all is working as it should.

Thank you for giving us a try, and hope to you see you again in the future!

Best,
Rachel

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