Ordering and processing was very easy but unfortunately there seems to be something wrong with the shipping label so it has been held up in a nearby office and has no updates (beyond delivery date del... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
CrunchLabs is an international STEM/STEAM company for kids, teens, & adults, designed by former NASA engineer and YouTuber Mark Rober. We offer 3 subscription kits (Creative Kit for ages 6-10, Build Box for ages 8-13, and Hack Pack for ages 14-101). We also have toys, apparel, plushies and more! Follow us on YouTube and Netflix. Think like an engineer! Best gift ever.
United States
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My grandson LOVES the show and now is so excited to get a new project each month!!!
These kits are amazing and well designed. My granddaughter loves them!
Took a little longer to arrive than I hoped since it wasn't shipped right away, so it was over a week after his birthday when the box arrived. But he loves it! He's 9 and was able to do it all on his own (we thought his big brother might have to help a little, but nope!). It was also challenging enough that he felt accomplished, but not too difficult all that he got frustrated. He's been asking for this for over a year and his grandma decided to finally get it for him for his bday - honestly we would have purchased it sooner if there was a pay monthly option instead of just the full annual subscription. I think you probably deter a lot of customers because of the requirement to commit to a long term subscription without being able to try out a single box first. We went with the pay quarterly option so we would have the choice to cancel after 3 months, but assuming he's stays excited about the builds we'll obviously continue with the subscription!
Hi i received delivery in Poland it was vety fast.thank you
The shipping is slow. We received the "review your experience" email before the box even arrived.
I enjoyed building the tree house and playing with the character in the tree house.
Ordering and processing was very easy but unfortunately there seems to be something wrong with the shipping label so it has been held up in a nearby office and has no updates (beyond delivery date delay) for the last four days. Will be happy to update when we get it! Added a star already because customer service had quick response. Tbd on delivery

Reply from CrunchLabs
My grandson loved the first kit. He has been working on programing ever since he finished construction of the kit.
Great service over the phone to correct my mistake and continue my grandson’s subscription.
Everything about your message and product is spot on with where we needing to be leading young people in using their minds to make this world a better more efficient place. We need more people like Mark. Thank you for doing all that you do Mark.
Paid for expedited shipping on September 2nd. Showed the label was created the next day. Didn't get picked up until a day or so ago. Not showing up until the 14th

Reply from CrunchLabs
Still waiting for the package … never got anything . No tracking number nothing.

Reply from CrunchLabs
While we enjoyed the product initaly when we attempted to cancel an auto renewed subscrition it was unnecessarily difficult. The request to cancel subscription renewal button was unresponsive despite all other aspects of the site functioning fine. Our subscription was auto renewed despite never having asked for auto renewal or being given the option to not have an auto renewal. Disappointing that a great experience with the product over the last two years ends with an annoyed customer who will no longer recommend this product to anyone.

Reply from CrunchLabs
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.