KYC Verification is worst . Not even getting completed and what support is doing just resetting kyc to try again. I asked them several times to do it from their end as iDenfy is unable to locate face... See more
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See what reviewers are saying
I connected cryptomus as a payment gateway to website. Everything works stably and the integration was launched without any problems. I am pleased with the low commission and the fact that payments a... See more
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An excellent solution for long term investments. Security is top. The interface is neat, with nothing superfluous. The return on staking is top!
Company replied
I registered. Passed verification. My merchant account was approved. I worked for two years with small turnover (up to $5,000 over the entire period). At some point, verification was cancelled without... See more
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Company details
About Cryptomus
Written by the company
Cryptomus.com is a cryptocurrency payment system for your business and not only.
We offer you:
◾ Easy and fast payments
Instant transactions are being done with the help of a user-friendly minimalistic interface. Pay and receive payments from customers as fast as it is possible.
◾ The best fees
Lowest fees out there, starting from 0,4%.
◾ Limitless
Go global with our secure transactions. There are no borders for the crypto payment processor.
◾ Enhanced safety
We provide our clients with unique safety features to provide them with the safest experience possible.
◾ Continuous improvement
We always improve and develop our crypto payment solution for the best user experience. We help you to receive payments easily and safely from clients all over the world.
We offer you:
◾ Easy and fast payments
Instant transactions are being done with the help of a user-friendly minimalistic interface. Pay and receive payments from customers as fast as it is possible.
◾ The best fees
Lowest fees out there, starting from 0,4%.
◾ Limitless
Go global with our secure transactions. There are no borders for the crypto payment processor.
◾ Enhanced safety
We provide our clients with unique safety features to provide them with the safest experience possible.
◾ Continuous improvement
We always improve and develop our crypto payment solution for the best user experience. We help you to receive payments easily and safely from clients all over the world.
Contact info
Breach of guidelines
Scammed me vs 90 GBP
Scammed me vs 90 GBP.
I tried to deposit 0.001 BTC I bought on bittylucious in a wallet I created on "cryptomus" site. They blocked it as "money laundering" and ask to prove it comes from a legit source. I provided screenshots of transaction on bittylucious, my online banking transaction etc as proof of origin of funds. All with my legal name, matching hashes, matching BTC address, matching transaction ID. After a few hours they replied with "Dear customer, your funds are already marked with AML.". So basically they asked for proof of origin of funds and after getting it ignored it and said "yeah, we don't care, we alrrady determined its AML even before asking for your proofs, we'll keep your money, cherio".
BTW, in their panel my BTC is still marked as "BTC receiving..." - yeah, I don't think I will receive it anytime soon. AVOID IF YOU DON'T WANT TO HAVE YOUR $ "BLOCKED" (or should I call it for what it is - stolen)
August 20, 2025
Unprompted review
Reply from Cryptomus
Dear user,
Thank you for your feedback and sorry for the trouble.
An error occurred during the refund process; we’ve reviewed and escalated your case and your funds are being processed for return to the original wallet.
We apologise for the inconvenience and appreciate the chance to make this right.
Best regards,
The Cryptomus Team
I love this platform
I love this platform. I want to execute my code in your service.
August 12, 2025
Unprompted review
Reply from Cryptomus
Dear user,
We appreciate your feedback and are glad you had a positive experience! But we noticed the low rating — was there anything that didn’t meet your expectations? We’d love to improve and make your experience even better!
Best regards,
The Cryptomus Team
jeannieherringtonn At gmail….
Refund problems !!!!!
Stay away from them the transaction wasn’t successful and they refused to refund my $4,450 I have contacted the customer service they told me they would work on it and do a routine check and complete the transaction up until now I haven’t received anything . Glad I explained everything to my colleague at work and recommended a platform that help me recover my money within few days . Don’t fall victim I’m willing to share my experience
August 4, 2025
Unprompted review
Reply from Cryptomus
Dear user,
We are sorry to hear about your experience and understand your frustration. Please note that we take all refund requests seriously and our team works diligently to resolve issues as quickly as possible.
We regret any inconvenience this has caused, and we always strive to improve our services to ensure a better experience for our users. If you would like to provide further details, please feel free to contact with us. We're here to help.
Best regards,
The Cryptomus Team
nice crypto site !!
crypto is not only our future, is about for live well !!
August 9, 2025
Unprompted review
Reply from Cryptomus
Dear user,
Thank you for your amazing review! We're glad you share our belief that crypto is not just the future, but also a way to live well. We’re excited to continue providing you with great service and helping you be a part of this transformative journey!
Best regards,
The Cryptomus Team
Not worth the hype
Not worth the hype ! My experience has not been a great one , The overall process with pay is not great and not in the same classification with TREATY .
Advance solution , hassle free and good pay .
August 8, 2025
Unprompted review
Reply from Cryptomus
Dear user,
Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations. We are constantly working to improve our platform and services. If you have any specific concerns or suggestions, please feel free to reach out to our support team. We appreciate your input and hope to provide a better experience in the future.
Best regards,
The Cryptomus Team
Does the App work in the US?
August 5, 2025
Unprompted review
Reply from Cryptomus
Dear User,
Unfortunately, at the moment, we do not operate in the US. For further inquiries, you can contact our support team via Telegram at @cryptomus_support_bot or email us at support@cryptomus.com.
Best regards,
The Cryptomus Team
I have been waiting for over 2 weeks…
I have been waiting for over 2 weeks for my funds to go through, i have sent over the source of funds and still have not gotten a reply. Everything seems automated so i havent been talking to someone real. I sent pictures of where my funds come from for them to respond in a week to ask for a picture. I sent a ticket through their website and havent gotten any replys in over a week either. This is most likely a scam.
June 3, 2025
Reply from Cryptomus
Dear User,
We're sorry for the delayed support response. Your funds didn't pass the AML check, which is a serious matter. To complete the return, we had to carry out an investigation involving manual checks at different levels, which may take additional time. Rest assured that our support team is looking into your issue.
Unfortunately, we cannot provide any specific information as we are unable to locate your account. In order to assist you more effectively, we have requested additional information. Please reply at your earliest convenience.
Best regards,
The Cryptomus Team
Stay away from Cryptomus! Hidden fees and misleading payment process cost me extra money
I want to share my frustrating experience with the crypto payment service Cryptomus. Maybe this will help others avoid the same issues.
Today I was paying for a SaaS tool and received an invoice for $10 via Cryptomus. There was absolutely no indication at the start that I would need to pay any additional amount.
So, I sent exactly $10 as requested in the invoice.
But after making the payment, only then did I see a notification that I still owed an extra $1.68 — something I was not warned about at any stage before sending the initial payment! This hidden extra amount was a total surprise.
To make matters worse, I had to pay another transaction fee of $1.50 on the exchange just to send this unexpected second payment.
So in total, I ended up paying not only the extra $1.68, but also a second set of fees because Cryptomus didn't disclose this up front.
This is totally unfair and feels like a bait-and-switch.
If the invoice is for $10, that’s what should be paid — all fees should be clearly visible before any crypto is sent.
I’ve tried reaching out to support, but so far there’s no resolution.
July 18, 2025
Unprompted review
Reply from Cryptomus
Dear User,
We understand that this situation is frustrating, but Cryptomus does not charge any additional hidden fees. The extra amount you mentioned is likely being applied by the website you made the purchase from, and not from Cryptomus itself.
We recommend reaching out to the support team of that website to resolve this issue.
Best regards,
The Cryptomus Team
They cheat on payments
Poor payment management. I was issued a USDT invoice for a certain amount. After payment, it said that the money was transferred, but now I still need to pay a commission of several cents so that the money comes to the wallet. I had to pay several cents separately, and I lost another 3 USDT for paying for this transaction, since this amount is withdrawn from my wallet regardless of the transfer amount. You need to indicate the full amount at once, and not divide it into parts.
June 18, 2025
Unprompted review
Reply from Cryptomus
Dear User,
We’re sorry to hear about your experience. We don’t have hidden fees. The commission you pay is the blockchain network fee, which is visible to you right away, not after the payment. You can choose a network with the lowest fee when making the payment. For Cryptomus users, there are no blockchain network fees, so you can create a wallet on our platform to avoid network fees when using our payment gateway.
If you encounter any technical issues, please contact our support team via Telegram @cryptomus_support_bot or email support@cryptomus.com.
Best regards,
The Cryptomus Team
Completely frustrated after trying to…
Completely frustrated after trying to verify our merchant account. Tried a couple of times. Our business is legally registered on the US to conduct business, we have a legally standing business bank account, we even have stripe payments authorized and set up, yet they unilaterally decide they won't verify our platform. Stay away.
June 17, 2025
Unprompted review
Reply from Cryptomus
Dear User,
We’re sorry that you had a negative experience with our platform.
Cryptomus follows a strict verification process. There are specific internal criteria that determine whether a project can be accepted, and it is possible that your project did not meet one or more of these requirements.
We understand that this can be frustrating, and we want to assure you that we are committed to maintaining a secure and transparent platform for all users. If you believe there has been a mistake or would like further clarification, feel free to contact our support team via Telegram @cryptomus_support_bot or email support@cryptomus.com. They will be happy to assist you and address any concerns you may have.
Best regards,
The Cryptomus Team
Developer hostile
[reply update : KYC does NOTHING to make me safe, this is gaslighting at its finest. It only makes your company safer in the eye of governmental oversight at the cost of ruining both developers and customers experience, and not accepting new projects under development will place you in eternal second position and fallback method, please reconsider for future users]
Tells you after the fact that they don't allow developing projects on their Merchants API program, creating confusion and frustration.
They will still make you waste your time passing through insane KYC and 2FA setup (I guess to improve platform valuation per user) but you CANNOT use their service to develop your project.
So if you're a dev do not waste your time I repeat do NOT waste your time trying to implement their payment system, this will be for nothing.
They require live products, finished website and basically they require Cryptomus to NOT BE your first payment processor (how stupid is that from their standpoint?).
June 2, 2025
Unprompted review
Reply from Cryptomus
Dear User,
We’re sorry that we couldn’t fully meet your expectations. Please note that we carefully select the projects we onboard as merchants. KYC and 2FA are essential for ensuring the security and safety of our platform and users, which is why they are required.
If you have any further suggestions or feedback, please feel free to reach out to our support team via Telegram @cryptomus_support_bot or by email at support@cryptomus.com.
Best regards,
The Cryptomus Team
Extremely Frustrating Experience
I completed a payment that was confirmed on the blockchain, but it was marked as expired and not forwarded to the merchant. It took about two hours and multiple support messages to get it resolved. Glad it was fixed, but the delay and lack of real-time support were frustrating.
June 13, 2025
Unprompted review
Reply from Cryptomus
Dear User,
We're sorry to hear about your experience. Technical issues can sometimes occur, but we're glad the issue was resolved. In some cases, our support team needs more time to resolve the issue, and we truly appreciate your patience throughout the process. Thank you for your feedback — we’ll definitely take it into account as we work to improve our support team’s performance.
Best regards,
The Cryptomus Team
scammers
More than two weeks (they said up to 5 days) they withhold funds without any answers (Full ignore) after providing proof of origin of funds.
I do not advise you to use this service, and if you use it, then only through a hot wallet, because they will screw you on the cold one. I lost only 100 bucks, and you can lose more. If there is an option to choose another service for payment via cryptocurrency, I advise you to change it.
May 28, 2025
Unprompted review
Reply from Cryptomus
Dear User,
Your transaction did not pass the Anti-Money Laundering (AML) check. AML checks are essential to ensure that transactions are safe and legal. After the funds are frozen, we start an investigation. This is done manually at many levels. This part of the process can take some time. While we are glad that you provided the necessary details to our support team, it appears that the investigation is still ongoing. We recommend waiting for a response from them. If you are not satisfied with the level of communication, please email complaints@cryptomus.com.
We would like to provide a more detailed response regarding your situation, but unfortunately we are unable to locate you in our system. To assist you further, we have requested additional information. Please provide your transaction hash or email address so that we can offer you a more specific response.
Best regards,
The Cryptomus Team
Fraud company, KYC system is pathetic.
I am using them for may be an year, totally legal transactions. Their staff come to me saying please register at cryptomus, we are this that, we offer this that. I thought i will try it.
Today i tried to transfer my business balance to personal. Just for staking, than it showed kyc pending. Its fine that kyc is needed, i gave the required documents & gave selfie.
But the kyc is rejected & the funny part is they don't even let you do the kyc again. For so called internal purposes.
All my funds are completely legal & they still blocked it.
I can't withdraw or transfer.
Completely fraud
June 6, 2025
Unprompted review
Reply from Cryptomus
Dear User,
Our company is constantly developing and working to ensure security for all users. As part of this effort, a couple of months ago, we introduced a mandatory KYC, which is now required for all actions on the platform. We notified all users in advance to minimize any inconvenience. Unfortunately, users from certain regions are currently unable to complete the verification.
Please contact our support team again, and they will assist you with withdrawing your funds. For quicker assistance, feel free to reach out to us via Telegram @cryptomus_support_bot.
Best regards,
The Cryptomus Team
Cryptomus is a SCAM
Stay away from Cryptomus – this is NOT a safe platform.
They froze my 2,400 USDT without warning and claimed it was for “AML review.” I submitted everything they asked:
✅ Full KYC
✅ Transaction hash
✅ Description of services (technical freelance work)
✅ Screenshot from my client proving the transaction
Then they made an unbelievable request:
They want me to provide proof of how my client received their own money – this is insane and clearly designed to block any withdrawal.
Let’s be honest – this looks like an exit scam disguised as AML. They just keep telling me to “wait” while my money sits frozen.
This company is abusing AML policies to steal funds. Read the reviews – I’m not alone.
If you’re thinking about using Cryptomus – DON’T.
They are running a fraudulent operation that targets normal users and hides behind fake compliance talk.
I’m taking this public on Reddit, TikTok, X (Twitter), and YouTube. The truth needs to be exposed.
👎 Scam. Fraud. Theft.
Update after Cryptomus reply:
Your public response does not address the core issue. I have already completed KYC, submitted documentation, and provided sufficient evidence of the transaction, yet the funds remain frozen.
Asking me to investigate my client’s wallet or provide “platform usage” information is unreasonable and outside the scope of AML compliance for freelancers.
You claim you do not warn users before freezing funds — this proves that Cryptomus users are at constant risk of asset loss, even if they are fully verified and compliant.
My experience is not an isolated incident. I have found multiple complaints from other users facing similar tactics: sudden freezes, endless demands for more documents, and vague accusations with no timeline for resolution.
I will continue exposing Cryptomus across all major crypto communities, review platforms, and social media. I have already begun reaching out to YouTube and TikTok creators for paid promotional coverage of this case.
Release the funds or prepare for long-term reputational consequences
May 24, 2025
Reply from Cryptomus
Dear User,
We understand that this situation is frustrating.
Please note that we don't provide prior warnings before blocking funds. Every transaction on our platform undergoes an AML check. If 'dirty' funds are detected — meaning they are linked to illegal activities — they are immediately frozen for investigation. To avoid unexpected blocks, you can pre-check your funds using reliable AML checkers, and ensure that you use exchanges and wallets that comply with AML policies. This will minimise the risk of receiving risky funds and of being blocked.
Unfortunately, we cannot release your funds without completing a thorough investigation to determine their origin. This is why we have requested more information about the source of your funds. Our support team has informed us that you have not yet provided the required details for a possible refund.
Thousands of transactions are processed through our platform every day, and we earn revenue from transaction fees. There is no incentive for us to deceive or steal anyone’s funds. We understand that AML-related blocks can be frustrating, and while some users express dissatisfaction in reviews, these cases are isolated compared to the many transactions that go through smoothly every day. All our actions, from freezing funds to conducting investigations, are carried out in compliance with international regulations. To resolve this situation, please cooperate with our support team and provide all the requested information.
UPD: As we mentioned earlier, you have not provided sufficient information regarding the origin of the funds. KYC, transaction hash, service description, and screenshot from your client are not adequate proof of the funds' origin, which is the most important requirement.
We have clearly outlined on our website that we follow an AML policy, including the reasons why funds may be blocked — this is not hidden information. If "dirty" coins are detected, they are automatically blocked. By depositing funds on our platform, you agree to comply with our AML policies. We do not provide warnings when a specific transaction involves funds flagged as against AML standards — no platform does, as these funds could be linked to illegal activities. We conduct an investigation to determine how the funds reached you and to ensure you have no connection to the risk markers associated with them.
If you would like to proceed with recovering your funds, please follow the support team's request. We respect your right to share your experience, but please note that this will not result in the release of your funds. In accordance with international regulations, we can only release the funds once you provide the required information.
Best regards,
The Cryptomus Team
Doesn't support Base Mainnet
Doesn't support Base Mainnet
Had to go through hell and wasted money.
June 2, 2025
Unprompted review
Reply from Cryptomus
Dear User,
We’re sorry to hear that your expectations weren’t met. However, our website doesn’t claim support for the Base Mainnet network. While we’d love to support every blockchain and token, it’s just not possible given how many there are. We’re always working to improve and will definitely keep your request in mind for the future.
Best regards,
The Cryptomus Team
Do not deal with this fraud company
Do not deal with this fraud company. They will block your funds, you will not get your money back. They will block your funds due to KYC/AML, even if you pass everything you will wait for weeks for live support to reply.
Edit: "To avoid future issues, we recommend ensuring the legitimacy of your funds and avoiding the purchase of cryptocurrency from questionable sources." - The funds has been deposited from your platform, so you are saying that your platform is not legitimate source of funds?
Edit 2: They are still keeping my funds hostage - It's been two weeks and more. Save yourself and avoid this company.
May 26, 2025
Unprompted review
Reply from Cryptomus
Dear User,
We are sorry to hear about your negative experience. At Cryptomus, we take security and compliance very seriously. Our KYC and AML procedures are designed to ensure the safety and legality of all transactions. If your funds have been blocked, it is due to an AML process, which indicates that the funds may have been involved in illegal transactions. In such cases, we are required to freeze the funds and conduct a thorough investigation. This process involves multiple manual checks, which may take longer than usual and could take several weeks to complete.
Please rest assured that we are actively working on your case. We kindly ask for your patience while awaiting a response from our support team and encourage you to cooperate with them. To avoid future issues, we recommend ensuring the legitimacy of your funds and avoiding the purchase of cryptocurrency from questionable sources.
UPD: No, we didn’t mean that. You deposited funds to our platform, and they were blocked due to AML detecting “dirty” coins. These funds typically come from sources without proper AML controls. When such funds enter a compliant platform like ours, they may be blocked. To avoid such situations, we recommend using only reliable and AML-compliant platforms.
Unfortunately, we can't provide a detailed comment on your situation at this time as we don’t have all the necessary information. If you would like a more comprehensive response, we have sent a request for additional information. Please reply with your transaction hash or email so we can identify you in our system and check the status of your case.
UPD2: As you haven't provided the necessary information (transaction hash or email), we are unable to locate your account and comment on your situation here on TrustPilot. Please note that AML investigations can take additional time and are directly dependent on your cooperation with our support team. Providing all the required information will help expedite the process.
Best regards,
The Cryptomus Team
Reply from Cryptomus
Dear user,
Thank you for your feedback! We’re glad you found what you needed with Cryptomus.
Best regards,
The Cryptomus Team
Scammers they wait until you receive…
Scammers they wait until you receive crypto and then they ask you for kyc and then you realize that your country is not listed in the kyc process, you reach out to support team which then say they do not service your country and just like that your crypto is gone,,thugs stay away from this website at all cost
May 24, 2025
Unprompted review
Reply from Cryptomus
Dear user,
We apologize for the inconvenience you've encountered. Our company is continuously developing and working to ensure the security of all users, so KYC is now a mandatory requirement to continue using the platform. Unfortunately, users from some regions are currently unable to complete the verification process.
Without completing the KYC procedure, you are unable to do anything on the platform — you cannot deposit or withdraw funds. The only situation where you could receive funds without completing KYC is if you registered your account and created a wallet before this process was implemented. To avoid such situations, we notified all users about this change in advance.
Please reach out to our support team again, and they’ll be happy to assist you with withdrawing your funds. You can contact them via Telegram @cryptomus_support_bot or email support@cryptomus.com.
Best regards,
The Cryptomus Team
Fast and reliable and fast confirmation…
Fast and reliable and fast confirmation on payment
May 19, 2025
Unprompted review
Reply from Cryptomus
Dear user,
Thank you for your feedback! We’re glad to hear that you find our platform fast and reliable. We strive to provide a seamless experience for all our users.
Best regards,
The Cryptomus Team
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