Cryptonomy 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Cryptonomy has finally gone completely out of reach. I have installed my 3rd VPN and I can only reach my portfolio that they locked up against my will and stole from me one time before I am no longer... See more

Rated 4 out of 5 stars

I have been an old user, and there were no delay payment delays before. About a year ago, I deposited XRP into a 12-month fixed staking, and I received my funds a week ago, but it should have finishe... See more

Company replied

Rated 1 out of 5 stars

Don't think cryptonomy had any intention of honoring the 12 month contracts I'd taken out on their staking platform. 7 out of 9 contracts are now well past maturity n they haven't honored any of them.... See more

Rated 1 out of 5 stars

Can't keep your word , not trustworthy also per Trustpilot rules had to take the names out . And want all my coins back ! Dear , Thank you for your continued engagement and for your thoughtfu... See more

Company replied

Company details

  1. Alternative Financial Service

Written by the company

Web3-Focused Crypto Venture Fund & Trading Organization


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

this is the most fraudulent company…

this is the most fraudulent company I've ever seen they even bother to pay people to post good reviews so please be careful one day your account may be a flexi account and when you want withdraw depending request is deleted and your money is now in a fixed account and judging my old other views I just read especially hot sauce you will not get back any money please don't use the service and stay away from it fully I do have proof of the pending withdrawal that was deleted from the account I still have the picture however today when I want to talk to the operator they said that my money is still fixed account yet through more channels when I click onto the website and the fixed deposit section my money doesn't register on the fixed account so in the chat they gave me a useful link to see where my money was actually being held so what kind of nonsense is this where you have two ways on checking your money one way says that your money is not there and the other says it's there what's going on please don't use the service it is the most fraudulent and most deceitful service

February 26, 2025
Unprompted review
Cryptonomy logo

Reply from Cryptonomy

Dear Yusuf Mbaziira,

We take your concerns seriously and would like to review your case in detail. Please provide your contact information or respond to the request we have sent via Trustpilot so our team can investigate and assist you properly.

Delays and technical issues may sometimes occur, but all funds remain secure and are processed according to the platform’s terms. If you have any specific concerns, we encourage you to reach out to our support team directly so we can clarify everything for you.

Looking forward to resolving this matter.

Best regards,
Cryptonomy Team







Advertisement
Rated 1 out of 5 stars

They restaked my crypto without my…

They restaked my crypto without my permission they refused to show me my log in and log out times on there platform so that I can prove that I did not restaked it into a fixed account for another year by reading, everyone review, I come to the belief that when you try to transfer large amounts off their platform they automatically block you from it reallocate your funds and lock them up for a year without a monthly payout and then once you called them out on it the company line is no one I has access to your account, but you if the United Kingdom stands for justice, can you please usurp your authority and bring them to justice they betrayed the trust of they people.

March 12, 2025
Unprompted review
Cryptonomy logo

Reply from Cryptonomy

Dear Bryant,

We take all concerns seriously and are here to assist you. Please provide your contact information so we can review your case in detail. Without specific account details, we are unable to investigate or verify your claims.

Additionally, it is impossible for funds to be restaked without user authorization. If you believe there has been an issue with your account, we encourage you to contact our support team directly through official channels. We are fully prepared to resolve any genuine concerns.

Looking forward to your response so we can assist you further.

Best regards,
Cryptonomy Team

Rated 1 out of 5 stars

Unauthorised Conversion to Fixed Staking Contracts

I have been with Cryptonomy for a long time, using all their products... and things were working very well until I tried to withdraw my assets to send to an external Crypto Exchange. From all appearances while navigating the withdrawal process on Cryptonomy, it all looked normal. However, instead of being sent to my external Crypto Exchange, I discovered that my withdrawals had not been processed at all. Instead they had somehow been converted into 12 Months Fixed Staking contracts without my permission. When I contacted Cryptonomy’s chat support on the website, they told me the same that they told others here on Trust Pilot… i.e..”this is not possible, you must've done it yourself. It is impossible for us to adjust your contracts”.

I also offered electronic evidence to support my argument. They DIDN’T even ask me to send the evidence. In other words, they weren’t even interested in my evidence, they would assess the case without my evidence being weighed! And that’s what they did! They concluded their ‘investigation’ without seeing my evidence.

I emailed their support for further assistance 3 days ago. I have not yet had a reply.

Zooming out and looking at this from a distance, the question has to be asked: Why are Withdrawals and Flexible Contracts being converted into Fixed Staking Contracts? There are 3 possible reasons below:

(1) Intentional?
The Crypto market is not close to being as buoyantly positive right now as we expected it to be. We all expected the market to be well into the upside. This could suggest that Cryptonomy has found itself over-leveraged, unable to meet its contractual promises, thus fearing a mass exodus of funds from its Platform. To counter this, they could arguably have intentionally constructed a clear and preordained tool or device to convert Withdrawals and Flexible Contracts into Fixed Staking Contracts to halt the flight of capital. A flight of capital would have catastrophic consequences for the survival as a business entity - an existential threat. There would be a strong motive! This would be a Criminal act!

(2) Unintentional?
The other possibility is that Cryptonomy doesn’t realise that their Website has a hidden flaw behind it’s veil - a technical flaw and that there was no intention to convert Withdrawals and Flexible Contracts into Fixed Staking Contracts. This is gross negligence!

(3) Hacked!

Either way, all scenarios and causes (intentional or unintentional) lead to an identical impact - Fixed Staking Contracts that we do not want and we did not ask for. Potential for loss and damage due to asset fluctuation while being illiquid.

This problem is NOT to going to miraculously go away or mend itself. Cryptonomy needs to restore the balance, honour its promises and let me move my assets the way I intend.

What’s your solution Cryptonomy Finance?

March 8, 2025
Unprompted review
Cryptonomy logo

Reply from Cryptonomy

Dear Castelano,

Thank you for bringing this to our attention. We take all user concerns seriously and are committed to ensuring a transparent resolution.

To properly investigate your case, we kindly ask you to provide your account details and transaction IDs via our secure communication channels. Please reply to our official support email or submit a request through live chat so that we can escalate this matter accordingly.

We understand your frustration and appreciate your patience while our team reviews your case. Rest assured, we remain dedicated to addressing all concerns in alignment with our terms and conditions.

Looking forward to assisting you.

Best regards,
Cryptonomy Team

Rated 1 out of 5 stars

100% Scam - Updated

FINAL FINAL UPDATE: I have filed a formal complaint against CRYPTONOMY FINANCE LTD with the Internet Crime Complaint Center (IC3) of the Federal Bureau of Investigation (FBI). I strongly encourage everyone ripped off by CRYPTONOMY FINANCE LTD to do the same. The more formal complaints, the sooner the FBI will take action.

I entered into a Launchpool contract in February 2024, and it expired in February 2025. They are not responsive to my communications, and they have changed the terms of my contract. They hold approximately 75k of my money, and I doubt I will ever see a penny of it again. Please do not give them your money. Cryptonomy is a scam.

UPDATE: Cryptonomy's response is "cut and paste" nonsense. I've reached out so many times, and all I encounter are delays, non-answers, and other shady behavior. Please do not give them your money. You will never see it again.

FINAL UPDATE: My only goal here is persuade at least 1 person from giving their hard earned money to this Fraudulent Criminal Enterprise doing business as CRYPTONOMY FINANCE LTD, Company Number 15307665. I no longer hold any hope to recover any of my own money.
I entered into a Launchpool contract with CRYPTONOMY FINANCE LTD on 02/02/2024 and the contract end date was 02/02/2025. I have not received access to my principle investment nor any of my earnings on said investment.
Instead, CRYPTONOMY FINANCE LTD unilaterally changed the terms of my contract, terminated my contract end date, modified my expected investment return, refused to provide any reliable information regarding my account, and have now all but admitted they never intend to return my investment.
I have made many good faith attempts, in writing, to resolve CRYPTONOMY FINANCE LTD’s endless breaches of my contract, but my efforts were all a complete waste of time. It is CRYPTONOMY FINANCE LTD’s stated policy to never speak with customers on the phone. Customer service is nonexistent. Expiration dates mean nothing—they do not release funds when contracts end. They manipulate transfers to keep your money locked in indefinitely.
I used screenshot to take pictures of my contract and transactions, but CRYPTONOMY FINANCE LTD will not consider any of them. There is nothing you can do to convince CRYPTONOMY FINANCE LTD to give you back your money. This business is a Fraudulent Criminal Enterprise run by Peter Cawkwell who owns all 6.1 billion shares of CRYPTONOMY FINANCE LTD - Filing Dated 0610/2024. This is a matter of public record.
The United Kingdom Financial Conduct Authority states “This firm may be providing or promoting financial services or products without our permission. You should avoid dealing with this firm and beware of scams.” The FCA further warns “If you deal with this firm, you won't have access to the Financial Ombudsman Service if you have a complaint. You also won't be protected by the Financial Services Compensation Scheme (FSCS) if things go wrong. This means it's unlikely you'd get your money back if the firm goes out of business.”
Search for “Cryptonomy Scam” on Telegram for additional information regarding this cartel.
CRYPTONOMY FINANCE LTD will first seek to have this review taken down as they want their fraudulent scam to keep going as long as possible. However, my message to TRUST PILOT is this: I have evidence to support all of my claims. Please contact me and I will happily provide you with said evidence. Please protect your readers by recognizing that the negative reviews of CRYPTONOMY FINANCE LTD are legitimate and should be allowed to stand to serve notice to potential investors that you will lose your entire investment. No exceptions.
If CRYPTONOMY FINANCE LTD is unsuccessful in removing this post, they will undoubtedly respond to this review with meaningless promises to rectify the situation immediately, but do not believe a single word of it. Again, CRYPTONOMY FINANCE LTD is a Fraudulent Criminal Enterprise, not a business. CRYPTONOMY FINANCE LTD will earn your trust and then keep your crypto. You will never see your money again. They will promise to expedite my claim, but new it is all fraudulent nonsense. Priority claim numbers are worthless. They do not expedite claims. They do not return money to their customers.

Do not do business with CRYPTONOMY FINANCE LTD. They will steal all of your money.

January 29, 2025
Unprompted review
Cryptonomy logo

Reply from Cryptonomy

Dear Jack,

We understand your concerns and sincerely appreciate your patience. Launchpool contracts may experience processing times upon expiration, but rest assured that all contracts remain active and continue accruing returns until completion.

To better assist you, we kindly request that you provide your contract ID and account details through our official support channels. Please check your inbox, as our team may have already reached out regarding your case. If you haven’t received a response, we encourage you to contact us via live chat or support email so we can escalate your request.

We remain committed to resolving all cases in alignment with our terms and conditions and appreciate your cooperation while we work on your case.

Best regards,
Cryptonomy Team

Rated 1 out of 5 stars

I can't say enough bad things about Cryptonomy

I can't say enough bad things about Cryptonomy. I've been waiting 101 days to get my crypto back. I have a BTC fixed deposit that expired on December 3, 2024 of which the crypto has not been released. And on December 1, 2024, Cryptonomy illegally created an ETH fixed deposit instead of sending my crypto to my self custody wallet.

After waiting for a response for many weeks, Michelle Brisseau at Cryptonomy finally e-mailed me an offer on February 27 to release my funds over the next few months. I replied and received another e-mail stating that the team would get back to me no later than March 4. It is now March 12 and they've gone silent again. I even sent several more e-mails asking for an update and nothing.

At this point, I'd rather have Cryptonomy tell me they've stolen my crypto so at least I know where I'm at. This stonewalling, delaying, avoiding and deflecting by Cryptonomy is cruel and evil. It's mental abuse.

March 11, 2025
Unprompted review
Cryptonomy logo

Reply from Cryptonomy

Dear Kris,

Thank you for your patience. We understand your frustration and assure you that your case is being reviewed by our team.

Our support team has been actively working through high volumes of inquiries, and we truly regret any delays in communication. Based on your previous interactions, your case has already been escalated, and you can expect a response within the next 24 hours.

Please check your email inbox, including spam/junk folders, as we will be reaching out shortly. We appreciate your cooperation and look forward to resolving this matter as soon as possible.

Best regards,
Cryptonomy Team

Advertisement
Rated 1 out of 5 stars

FRAUD!!!

SCAM. FRAUD. Customer service doesn’t contact back. Fixed Rates aren’t available for withdrawal. DO NOT SEND THEM YOUR CRYPTO!!!

March 10, 2025
Unprompted review
Cryptonomy logo

Reply from Cryptonomy

Dear William,

We take all concerns seriously and want to assist you in resolving any issues you may be experiencing. Please provide your contact information or respond to our official information request so that our support team can investigate your case.

We assure you that all fixed contracts operate within the agreed terms, and any delays in withdrawals are processed accordingly. If you require assistance, please reach out to our support team directly.

Looking forward to your response.

Best regards,
Cryptonomy Team

Rated 3 out of 5 stars

Delay in completing 12-month contracts

Currently, three 12-month fixed contracts are overdue for redemption. They say they will be paid by the end of the month with interest. There were two contracts that recently paid off on time. Jury is still out on Cryptonomy.

March 7, 2025
Unprompted review
Cryptonomy logo

Reply from Cryptonomy

Dear Edmund,

Thank you for sharing your experience with Cryptonomy. We appreciate your patience and understanding as we process your fixed contracts.

It’s great to hear that two of your contracts were completed on time, and rest assured that your remaining contracts are being processed as expected. While occasional delays can occur due to liquidity management and market conditions, all payouts continue to be honored with full interest accrued.

We remain fully committed to ensuring a smooth and transparent investment experience for all users. If you have any further questions, feel free to reach out to our support team for additional updates.

Best regards,
Cryptonomy Team

Rated 1 out of 5 stars

I can't get any help withdrawing into…

I can't get any help withdrawing into my wallet. Im possible to deal with

March 2, 2025
Unprompted review
Cryptonomy logo

Reply from Cryptonomy

Dear me,

We’ve submitted a request for your contact information so we can review your case and assist you with your withdrawal. Please provide the necessary details, and our team will reach out to help resolve your issue as soon as possible.

If you haven’t already, we recommend reaching out to our support team via live chat or email for real-time assistance. We are committed to ensuring smooth transactions for all our users.

Looking forward to assisting you!

Rated 1 out of 5 stars

It’s a scam it’s not high risk , it’s a full out scam

90 days and my crypto is still active and locked up . These were 9 month contracts . If you have any 😿 to in there kiss it good bye as they will move it into a fixed for a year and say you did it . These crooks are not to be trusted . It’s not high risk it’s a 💯 scam . Eventually the FBI will go after these Russians . They are not in Europe . We are closing the gap on them .

March 2, 2025
Unprompted review
Cryptonomy logo

Reply from Cryptonomy

Dear Hotsauce XRP,

We have submitted a request for your contact information so we can review your case and provide direct assistance. Please respond with your account details and transaction IDs so we can investigate further.

Regarding your claims, we would like to clarify that Cryptonomy operates fully within EU regulations and complies with all applicable financial standards. Delays in payouts may occur due to contractual processing and partner-related procedures, which are outlined in our terms and conditions. These delays do not indicate fraudulent activity but rather normal operational timelines in high-yield investment programs.

Spreading misinformation and making baseless accusations does not contribute to resolving your concerns. We encourage you to reach out through support@cryptonomy.finance so we can properly assist you.

We look forward to resolving your issue.

Best regards,
Cryptonomy Team

Advertisement
Rated 1 out of 5 stars

Cite false Trustpilot rating on homepage

A dead giveaway that Crptonomy can not be trusted, at the bottom of their homepage it shows a 4.5 star rating from Trustpilot while you can clearly see on Trustpilot they actually earn a 3.1 star rating.

The "Trustpilot" rating they have on their homepage also does not hyperlink to this actual Trustpilot page with their actual rating.

This is unscrupulous and screams that they are deceptive.

MY REPLY:

You are LIARS because ANYONE can scroll down to the bottom of cryptonomy homepage and see that cryptonomy cite a 4.5 star review on Trustpilot. Anyone can see the true cryptonomy rating on Trustpilot if they are on this page.

There is ZERO data here that would indicate my account information. Cryptonomy has no idea who I am. Cryptonomy is a scam.

Second Reply

HA HA HA! Cryptonomy removed the fake Trustpilot rating from their homepage! They think they are slick and put the fake reviews on their "about" page.

Notice it there are NO hyperlinks to the "reviews" and the "reviews" use the Trustpilot color scheme and format.

Cryptonomy is deceptive, liars, and scammers. Stay FAR away from them!

February 26, 2025
Unprompted review
Cryptonomy logo

Reply from Cryptonomy

Dear Brian G,

We would like to clarify that Cryptonomy does not display any Trustpilot rating on our official website. Any claims suggesting otherwise are inaccurate and misleading.

Your statement appears to be false and misleading, as there are no references to Trustpilot ratings on our homepage. Additionally, we have reviewed your account and found no record of you being a registered user. This strongly suggests that your review is not based on a genuine experience with our platform.

If you are a legitimate user and have any concerns, we have submitted a request for your contact information so that we can verify your claim and address any issues you may have. However, if you fail to provide proof of your user status, this review will be flagged for removal due to its misinformation and lack of authenticity.

We encourage constructive feedback, but spreading false claims and deceptive accusations does not help anyone. If you have any legitimate concerns, please contact our support team at support@cryptonomy.finance, and we will be happy to assist you.

Best regards,
Cryptonomy Team

Rated 1 out of 5 stars

If it seems too good to be true, it probably isn't

As many others have said due to their actual experiences, this is a very dodgy company and should not be trusted The website looks and says all the right things without giving any real information i.e. naming any actual companies/startups they are investing in or even which country Cryptonomy are based in.
I have been investing in Crypto for a number of years now (should have known better) and am fairly experienced but I was tempted into trying the site by the supposed returns, as the old adage goes 'if it seems too good to be true, it probably isnt'. Fortunately I only transferred 0.999 XRP to my wallet, as we know moving XRP on the XRP network only costs 0.001 XRP. I left this sitting there for a couple of weeks and after doing some proper research on the company and finding these terrible reviews on Trustpilot I decided to withdraw my 0.999 XRP, I couldn't do that as it says the minimum withdrawal is 20.41185 XRP for which there would be a 0.92781 XRP fee for doing so, roughly a 5% charge.
NO OTHER crypto platform I have ever used to move XRP has ever charged a fee, let alone set a minimum amount. As said before this this is virtually free on the XRP ledger, it should be only 0.001 XRP for moving any amount of XRP. I will try their support to get this back and update later, we will see.

Edit. Tried their online support and was told abruptly that they would not change their minimum withdrawal amount or fee for doing so.

Edit in reply to Cryptonomy. You say the conditions relating to minimum/withdrawal/limits fees are transparent, they are not. Just read through your terms and conditions from point 1 to 17 and there is no mention at all of this. Further having read these T&C's I wouldn't touch this platform with a bargepole, for instance
'5.13 Cryptonomy is entitled to make deductions from Your Account in order to perform Your obligations to make payments for any Cryptonomy applicable product, including the payment of Cryptonomy commission fees, available for review here.'
and others like this make it so you can do what you will, whenever and how you wish with no recourse to/for the account holder.
You say our platform operates differently from 'direct blockchain transactions', oh really yet it looks and feels like many other crypto exchanges/wallets but isn't. All of your advertising is related to different aspects of the crypto industry but you dont want to use the same standards.
I do not pay a fee on any exchange/platform for withdrawing or sending any crypto except for the blockchain fee itself.
You say 'we have already submitted a request for your contact information', you already have my email address and I have already been told by your customer support that I will not be getting back my initial/test deposit. If you change your mind about 'allowing' the withdrawal of my XRP, I'll add that in any future edit.

Thanks.

March 1, 2025
Unprompted review
Cryptonomy logo

Reply from Cryptonomy

Dear Steve T,

Thank you for your feedback, Steve. Before making any deposits, all users have full access to review the withdrawal conditions for any cryptocurrency on the platform. These conditions, including minimum withdrawal limits and fees, are transparently displayed.

Regarding the withdrawal fee, it’s important to note that Cryptonomy is not an exchange or a non-custodial wallet. Our platform operates differently from direct blockchain transactions, and withdrawal fees are based on internal liquidity flows and transaction costs within the platform. The withdrawal fee in question is minimal, totaling less than $1 USD, which is quite standard across various investment platforms.

From your message, it appears that your experience doesn’t align with that of an active Cryptonomy user. If you’re facing any real concerns with your withdrawal, we have already submitted a request for your contact information—please respond, and we’ll be happy to assist you. However, if you have no active engagement with our platform beyond a test deposit, your review may not reflect an accurate or complete experience of our services.

Best regards,
Cryptonomy Team

Rated 1 out of 5 stars

This is an outright scam

This is an outright scam. Don't deposit any money, you won't ever see it again.

Don't believe me? Search "FCA Cryptonomy scam". Regulators are all over it

February 28, 2025
Unprompted review
Cryptonomy logo

Reply from Cryptonomy

Dear Martin,

We take all feedback seriously, and your experience is certainly not what we aim for at Cryptonomy. To properly investigate and resolve your concerns, please provide your Customer ID or respond to our request for additional information.

Our team is committed to ensuring a safe and transparent experience for all users, and we want to address this situation thoroughly. You can also reach out to us directly at support@cryptonomy.finance, and we will prioritize your case.

We look forward to helping you and clarifying any misunderstandings.

The Cryptonomy Team

Rated 1 out of 5 stars

I biggest fear became true

I biggest fear became true, I was waiting my fixed term, it expired 2 days ago, I am not able to get my funds back to my wallet, nor to withdraw, support agents do nothing to help, horrible, they are telling a punch of lies, I sent an email, not reply, this is a F******ing SCAM, we need to get together and do something, same story as the other victims, they let me withdrew small amounts now that I am trying to get back a bigger amount, I can not.
It has been more than 8 days, no response from their support team, chat support a punch of lies as always, CRYPTONOMY.FI is horrible, scammers.
It has been 2 weeks now, same bull shit, they said in the begining of March I would get my assets back, now they say 30 more days, they are going to be saying the same bull shit.
I am really mad with the youtubers that got paid to promote this scam in my case CRYPTO FUTURO.
So it has been almost a month and they keep saying the same bull shit, a punch of lies, we need to get all together maybe on a telegram group so we can see what we can do, I am going to create one group:
CryptonomyScam go and join the group please. Update: so it has been almost 2 months now, nothing yet, we need to get together and do something, I created a group on telegram.

February 19, 2025
Unprompted review
Cryptonomy logo

Reply from Cryptonomy

Dear Jose Rojas,

We understand your frustration and concerns. To assist you properly and expedite the resolution of your issue, we have initiated a request for your contact information through Trustpilot. Please respond to this request so that our support team can look into your case immediately.

Our team is fully committed to ensuring all withdrawals are processed in compliance with our terms and conditions and to clarifying any misunderstandings. If your contract has reached its maturity date, our goal is to process your request as swiftly as possible.

Your satisfaction is important to us, and we aim to resolve this matter as soon as possible. We appreciate your patience and cooperation.

Best regards,
The Cryptonomy Team

Advertisement
Rated 1 out of 5 stars

just woeful customer service ....

just woeful customer service ..... no details or personal help just please check the contract ..... 12 month term deposit cant be with drawn after 12 months .. customer service cant give information when my money will be available even though the agreed 12 month investment contract period has expired ... then when I indicated that I was unhappy with the customer service provided the person on the chat line state arrogantly “ so what are you still here “....

February 25, 2025
Unprompted review
Cryptonomy logo

Reply from Cryptonomy

Dear Robert Mclean,

Thank you for bringing your concerns to our attention. We understand your frustration and want to assure you that our goal is to provide clear and transparent communication to all our users.

Our specialized representative has already reached out to you via the email address associated with your Cryptonomy account. Please check your inbox, including the spam or junk folders, as our message might have been filtered there. To ensure a swift resolution, kindly respond to that email with any additional information or questions you may have.

We are here to support you and clarify the status of your contract. Our priority is to address your concerns and provide you with a clear understanding of when your funds will be available. Your satisfaction and trust are important to us, and we are committed to resolving this matter promptly.

If you continue to experience difficulties or need further assistance, please do not hesitate to contact us directly at customer.care@cryptonomy.finance.

We appreciate your patience and look forward to resolving this situation for you.

Best regards,
The Cryptonomy Team

Rated 1 out of 5 stars

One month test, now 60 days past and they still have my Assets

I tested this out for a one month fixed asset interest account. That one month ended 60+ days ago and I still have not received my assets back. The Help desk keeps giving me a vague response that I will receive it in a couple of weeks. I do not recommend this.

3/22/2025 -Now at +90days and still do not have the assets back. This was a 1 month fixed asset account and this is unacceptable. Also, told by the Help desk that its normal for a 1 mth fixed account to take longer than 90days to receive the tokens back.

December 15, 2024
Unprompted review
Cryptonomy logo

Reply from Cryptonomy

Dear Joebob,

Thank you for sharing your experience. We understand your concerns regarding the delay in the release of your assets. According to our Terms and Conditions, under certain market conditions and during the accreditation process with our partners, contract completions may experience delays. This is to ensure the stability and security of your funds, and while it can be frustrating, it is a standard procedure to safeguard our clients' assets.

During this extended period, your deposit continues to accrue daily returns, and we remain fully committed to fulfilling all contractual obligations. The vast majority of contracts are processed within 60 days of the estimated end date, and our team is continuously working to expedite all pending transactions.

If you would like more specific information about your case, please reach out to our support team directly at support@cryptonomy.finance or through our live chat on the platform. We are here to provide transparency and assist you through the process.

We appreciate your patience and understanding.

Kind regards,
Cryptonomy Team

Rated 1 out of 5 stars

I still can't believe that Cryptonomy…

I still can't believe that Cryptonomy would rather move to another region so they can avoid regulations. I can't believe they actually said that in a review response... They need to go where they don't have to be regulated to keep their fraudulent business practices in place.

February 17, 2025
Unprompted review
Cryptonomy logo

Reply from Cryptonomy

Dear User,

We have noticed that your recent reviews lack specific information that would help us identify you as a genuine customer. Your continued posts without engaging directly with our support channels suggest a focus on spreading misleading information rather than resolving any legitimate concerns.

If you are a genuine user with a valid issue, we urge you to contact us at customer.care@cryptonomy.finance or provide your account details through Trustpilot's information request feature. This will allow our dedicated support team to assist you promptly and effectively.

We are committed to transparency and fairness, and we take every client's concerns seriously. However, we cannot provide assistance without proper identification and a willingness to cooperate.

We look forward to resolving your concerns, should you choose to engage constructively.

Sincerely,
Cryptonomy Team

Rated 4 out of 5 stars

Please provide more information about contracts time terms

I have been an old user, and there were no delay payment delays before. About a year ago, I deposited XRP into a 12-month fixed staking, and I received my funds a week ago, but it should have finished 30 days earlier.
Hopefully, this will improve in the future, I really like the platform. It offers pretty good conditions, and I'm hoping for significant growth.

February 17, 2025
Cryptonomy logo

Reply from Cryptonomy

Thank you for sharing your experience, Ozakar!

We're glad to hear that you successfully received your funds and that you've been enjoying the great conditions our platform offers. We understand that some contracts may experience slight delays, and we’re actively working on optimizing payout schedules to ensure even smoother operations in the future.

Your continued support and trust mean a lot to us, and we're excited to keep improving and growing together! 🚀

Best regards,
Cryptonomy Team

Advertisement
Rated 1 out of 5 stars

Cryptonomy locked up my money!

On nov 16th 2024 I tried to withdrawal 10 sol and 800 xrp from my flexible staking.i had 3000 and 50 sol on flexible and 15 sol on fixed maturing on Dec 3rd 2024. My withdrawal my exchange showed pending when I went to bed. I checked my exchange in the morning and nothing came through. I logged into cryptonomy and was stunned to see not only my pending withdrawal was gone but ALL of my flexible staking was now locked up in a fixed staking contract that doesn't mature until Nov 2025!! This was done at 0811 am UK time. Which is 12:11am my time. I was asleep when this happened. Cryptonomy says that I authorized the contracts which is a lie! Also my 15 sol that matured on Dec 3rd has still not been released to my wallet. It's now Feb 17th and still nothing but excuses from them. Protect your funds and stay away from cryptonomy at all costs.

I received a reply from cryptonomy and I chatted with the support team and gave them the case number. They said that they found no problems. But when I told them to check the transaction record for nov 16th 2024 at 0811 am uk time. I told him that there are two identical transaction numbers( which they said is impossible) . Now they are accusing me of manipulation of the transaction records. Which is CRAZY. This is why I recommend that nobody use cryptonomy of risk loosing your crypto. I have all the screenshots for the chat and the transaction records.
New update. I have sent an email to the finance department including some of the screenshots including identical transaction numbers on the hack/ fraud. They refuse to look at it, telling me that I have manipulated the information. The problem is that I'm not a master hacker. I'm a truck driver from Canada. This company is not where you should invest your hard earned money. In my opinion. Still don't have my fixed staking that matured on Dec 3rd 2024.

New update. It's March 5th 2025 and my fixed staking that I did do. Matured on Dec 3rd 2024 and has not been released yet. Just more excuses from cryptonomy. I wish I could post some of the chat screenshots and people would be shocked at how I am treated by cryptonomy.

February 17, 2025
Unprompted review
Cryptonomy logo

Reply from Cryptonomy

Dear Martin Bernard,

Thank you for bringing this to our attention. We understand how concerning this situation must be for you.

Based on the information provided, we have generated a unique Case ID for your situation: CN-7G4KQ2. Please reach out to our support team directly via email at support@cryptonomy.finance or through our live chat on the official website. Provide this Case ID along with any relevant transaction details, including screenshots and timestamps, to expedite the investigation.

Our team is dedicated to resolving such issues promptly. We assure you that all transactions require explicit user confirmation, and we will thoroughly investigate any discrepancies in your account.

We appreciate your patience and cooperation as we work to resolve this matter.

Best regards,
Cryptonomy Team

Rated 1 out of 5 stars

Funds held and can't withdraw

Similar to what others have said being near impossible to withdraw funds. Transferred assets from flex to wallet, then wallet to external wallet to withdraw. Two days later I log in to see they were moved to fixed instead. Tried to get chat support and told it's impossible and that I must've done it. Definitely NOT so. Now told, I can't get my funds out of fixed until the period is up which is a year from now. I didn't put them in there!

Also had some BTC in a fixed account for 6 months. It’s been nearly 8 months now and no way to get them out. Told it will take between 5 and 90 days and I'll be notified. Whaaaat???

Oh, and the support email address support at cryptonomy dot finance is no good. Gets returned undeliverable. So does support at cryptonomy dot fi (their new domain).

Not happy at all!

February 17, 2025
Unprompted review
Cryptonomy logo

Reply from Cryptonomy

Dear APO Customer,

Thank you for sharing your concerns. We understand how unsettling it can be to experience delays or unexpected changes with your funds.

According to our Terms of Service, fixed contracts and withdrawals may occasionally experience processing delays due to ongoing accreditation processes with our accredited partners. These measures are in place to ensure the security of your assets and maintain compliance with regulatory standards. While the majority of transactions are completed within the standard timeframe, certain market conditions may extend this period up to 90 days. During this time, your assets continue to accrue interest.

Regarding the transition of your assets to a fixed contract, our system is designed to require explicit user consent before initiating any such changes. If you believe this action occurred without your authorization, we highly encourage you to provide any relevant transaction IDs or screenshots through our support channels. This will help our team investigate thoroughly.

Our support team is available via live chat on our website and by email at support@cryptonomy.finance. If you encountered issues with email delivery, please ensure there are no domain-specific restrictions on your email provider’s end or try reaching out from an alternative email address.

We are committed to resolving this situation and restoring your confidence in our platform. Your patience and understanding are greatly appreciated.

Best regards,
Cryptonomy Team

Rated 1 out of 5 stars

super unhappy with this Prop firm

super unhappy with this Prop firm. On some occasions, ongoing operations with TP and SL have reached TP and the orders are not closed!! I made videos and they still devalued my dissatisfaction. Today this rubbish Prop firm made me even more nervous, where there was a bank where I could lose a maximum of 200 dollars a day, I lost 187 dollars and they blocked my account, saying it was over 200 dollars. Sadness. Tired of these thieves, it's all about stealing.I hope they can do better like other firm like -ressu ,they are so consistent with payouts

February 15, 2025
Unprompted review
Cryptonomy logo

Reply from Cryptonomy

Dear Gio,

We have reviewed your comment and noticed that you are referring to a Prop firm, which is unrelated to Cryptonomy. Additionally, your mention of another company suggests that this review may not be based on actual user experience with our platform.

If you are a genuine Cryptonomy user and have concerns regarding your account, we kindly ask you to respond to our request for contact details so that our team can assist you directly. Please reach out via live chat or email us at support@cryptonomy.finance.

If this review is not related to our platform, we request Trustpilot’s administration to assess and remove this as a misleading review.

Best regards,
Cryptonomy Support Team





The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look