CubaDirecto 

Ordered coffee on 10th November. Noted payment was through bank transfer, but I did not react to unconscious alarm bells. Placed order and waited for coffee to arrive. Checked up and saw money been debited to their bank but order on hold. Sent email asking why. Got no reply. Phoned three times today, calls went dead. Looked at accounts thru Companies House, very iffy and latest accounts are way overdue. Will I bother in getting money refunded by bank. Nah, not for £39.00.
SCAM COMPANY, DO NOT DEAL WITH.

Same as a previous contributor, I took a punt due to mixed reviews, made my payment immediately, still shows as 'on hold' sent multiple emails via their website and replies to the original email recieved, no response. called the mobile number, but it is always switched off, found the parent company 'global goers' and the other companies under the same directorship via companies house. The only landline number I can find is dead. I have also contacted my bank to see if I can get my money returned to me

They took my money but haven't delivered! I have sent a couple of emails showing proof of payment and haven't had a reply. I'll need to go through my bank and register it as a scam to get my money back!

Good customer service. Delivery within a good delivery time. Pleasant personal inquiry as to whether the delivery worked as planned,

Don't order from this company. They don't fulfil orders, don't reply nor send the refund for a paid order.

The phone number does not work either. I think it has closed it's business

that simple: this is the best you can find

The coffee beans are lovely. Totally unique, and an opportunity to sample Cuban coffee beans. However the ordering process leaves something to be desired. It was frustrating not to receive confirmation that the order was received, and was being processed.

Earlier this week, I registered with Cuba Directo and ordered some Cohiba coffee for home delivery. I found the process clear and easy. My coffee arrived today, in a strong cardboard box, which had bubble wrap inside as additional protection. The coffee itself is in a vacuum pack, so hopefully will have helped to retain the flavour. Can't wait for my first cup, so thank you, Cuba Directo. I am sure I will use the company again!

Always great service and fast delivery. The coffee is always top quality.

My package was sent as registed mail, but they didn't send me the tracking number. This package never showed up so maybe it was never sent. Way to steal my money.

I never recieved the delivery and request a refund.

Sorry, b ut this was a very bad service indeed!

Very nice coffee beans - has been very difficult to find Cuban coffee beans.

I order almost every month a 1kg bag of Cubadirecto Exotico Coffee beans. They never fail to satisfy. Wonderful!

I ordered 4 packs of coffee on 10/10 and chose the click and collect option. I have been to collect my order 3 times but the shop is never open. I have written numerous emails and left telephone messages but have received no response. Absolutely no customer service at all. I shall be reporting to trading standards.

I purchased two different coffees and have yet to receive any in three weeks. I have called the company two times overseas to no response to email or phone calls. I find their customer service, Quite poor!

Arrived and sent to a friend as a gift as she loves this coffee.

The product is great. The shipping is reliable.