CubaDirecto 

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Rated 5 out of 5 stars

Earlier this week, I registered with Cuba Directo and ordered some Cohiba coffee for home delivery. I found the process clear and easy. My coffee arrived today, in a strong cardboard box, which had bu... See more

Rated 1 out of 5 stars

Same as a previous contributor, I took a punt due to mixed reviews, made my payment immediately, still shows as 'on hold' sent multiple emails via their website and replies to the original email recie... See more

Rated 2 out of 5 stars

The Coffee is great the mailing process needs a complete overhaul. DHL is crap almost no comunication they took forever and didn't let me know when it was delivered. The box was crushed with one corne... See more

Rated 1 out of 5 stars

I ordered 4 packs of coffee on 10/10 and chose the click and collect option. I have been to collect my order 3 times but the shop is never open. I have written numerous emails and left telephone mess... See more

Company details

  1. Travel & Vacation

Information provided by various external sources

Shop online for books about Cuba or by Cuban authors, travel guide, road and tourist maps of Cuba, Cuban coffee and much more.


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All reviews

(182)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Good coffee, good service

I had a few questions about my coffee order, and the customer service team always answered them quickly. The coffee itself came quickly and very well packaged. I would order from them again.

November 3, 2021
Unprompted review
Rated 5 out of 5 stars

everything was fine

everything was fine
The order and payment was uncomplicated and the coffee came within a week.

Thanx for the great service.

October 19, 2021
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Rated 1 out of 5 stars

So happy to find a company selling…

So happy to find a company selling Cuban coffee, spent over £10.00 for a small bag of ground coffee, described as 'Bold Roast', I have been to Cuba, & the coffee was beautiful, rich, strong, & that is why I purchased this coffee on it's description of being a 'bold roast', the coffee was so disappointing, weak, & although in date, tasted stale, I contacted CubaDirecto, re; the issue, & was informed that because I had opened the packet of coffee they wouldn't accept it back or refund me, such bad after sales service, I purchased the item based on the description of the coffee, & I feel as though it isn't as described & that I have been sent substandard coffee, this isn't Cuban standard coffee, the Cubans would never accept this grade of ground coffee, I will not using this site for further purchases, I will shop somewhere else, so disappointed, I now have an unusable bag of coffee that will be thrown in the bin @ the cost to me of over £10.00,

August 7, 2021
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