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Cullen Jewellery Reviews 

11,465
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 6,572 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally knowledgeable, patient, and friendly, making the entire process comfortable and special. People appreciate the personalized approach, where consultants listen attentively and provide expert guidance without any pressure to make immediate decisions. The overall service is consistently described as excellent, with many finding the process of choosing a product easy, relaxed, and enjoyable. Customers often highlight the showroom atmosphere and the wide variety of options available, which contributes to a memorable and stress-free journey in finding their perfect item.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

User experience

Customers had positive experiences with user experience, consistently praising the knowledgeable and patient... See more

Product

Consumers find the product to be positive, with many praising the stunning and beautifully designed... See more

Service

Reviewers highlight positive aspects of service, with many praising the friendly, knowledgeable, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and knowledge of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were overawed by the service provided by the Team at Cullen Jewellery, Kew. We were greeted with lovely smiles and warmth from the team. We were looked after by Regan, who was very knowledgeable an... See more

Company replied

Rated 5 out of 5 stars

We had an amazing experience at the Cullen showroom. We were looked after by Mia R who provided us the best care and really walked us through the whole process. We came in knowing nothing about engage... See more

Company replied

Rated 5 out of 5 stars

Myself and my partner Abbie had a great appointment with Golsa. She was very informative and answered all of our questions with kindness. She showed us lots of beautiful rings and encouraged us to try... See more

Company replied

Rated 5 out of 5 stars

HAYLEY!! She was so helpful and informative during our consultation. Going above and beyond to make mock ups with stones. Listening and taking feedback on board with what I liked or not. Narrowing it... See more

Company replied


Company details

  1. Jeweler
  2. Diamond Dealer
  3. Jewelry Designer
  4. Jewellery Manufacturer
  5. Jewelry Repair Service
  6. Jewelry Store

Written by the company

We make special occasion jewellery that everyone can feel good about. Our engagement rings and fine jewellery feature only carbon neutral lab grown diamonds and moissanite. Using skill and care, our in-house jewellers combine tradition with beautiful design, all while being kind to the earth. Each piece is more than special — it’s a sign of love, made the right way to last forever.


Contact info

5.0

Excellent

TrustScore 5 out of 5

11K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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5.0

All reviews

(11,465)

6,260 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Shania was amazing!

We had such a beautiful experience at Cullen’s. Shania was super helpful, friendly and knowledgeable. No question felt silly or too much with her. I walked away with so much more clarity around what I wanted.

August 1, 2026
Rated 5 out of 5 stars

Big thanks to Olivia

Olivia went above and beyond helping me and my partner with options Cullen can offer us for choosing an engagement ring! Had a wonderful experience at our first consultation appointment with Olivia, who was so welcoming and knowledgeable.

We feel a lot more confident moving forward after the appointment and look forward to working with Olivia further to get our perfect engagement ring!

August 1, 2026
Cullen Jewellery logo

Reply from Cullen Jewellery

Hi Mark,
Thank you so much for taking the time to leave such a positive review. I'm so pleased you enjoyed your appointment with me!
- Olivia B

Rated 5 out of 5 stars

Cullen and Golsa are superstars.

My friend joined me at Cullen in London and, having no real experience with rings, Golsa was a superstar. I shared which ones I liked from online and she brought them over along with some I hadn't thought of but ended up making the top four for me! I'm still in my search - this was the first outing - but I will certainly be back not just to Cullen, but I'll specifically ask to work with Golsa again.

August 1, 2026
Rated 5 out of 5 stars

Annaliese

Annaliese was incredible, felt so heard and made the the experience so easy and special :)

August 1, 2026
Unprompted review
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Reply from Cullen Jewellery

Thank you so much from your lovely review Monique! - Annaliese D

Rated 5 out of 5 stars

I had an amazing experience during my…

I had an amazing experience during my engagement ring consultation with Paris. She was incredibly knowledgeable, thoughtful, and made me feel comfortable from the moment I walked in. Paris took the time to understand exactly what I was looking for, answered all of my questions without any pressure, and guided me through the process with genuine care and expertise. She made what could have been an overwhelming experience feel exciting and enjoyable. I left feeling confident, informed, and even more excited about choosing the perfect ring. I couldn’t recommend Paris highly enough!

August 1, 2026
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Reply from Cullen Jewellery

Hi Hannah,
I am so, so happy to hear you loved your appointment with me! I'm so pleased I could help make the process so enjoyable and smooth for you.
- Paris F

Rated 5 out of 5 stars

Pasha was amazing to work with

Pasha was amazing to work with! We came in knowing very little about diamond shapes, cuts, and ring details, and she took the time to explain everything clearly and answer all of our questions. She helped us find the perfect shape, and I genuinely felt that she wanted to help us find the best ring for us, not just make a sale. She was knowledgeable, patient, and made the whole experience enjoyable. Highly recommend! :)

August 1, 2026
Rated 4 out of 5 stars

Very happy with the staff during our…

Very happy with the staff during our welcome, consultation and exit. Was offered a complimentary beverage to myself and my partner. All of our questions were answered with confidence and reassurance during a stressful decision making period of time. Thank you Cullen for such professionalism and support.

August 1, 2026
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Reply from Cullen Jewellery

Thank you for the kind review, Callum! It was lovely to meet you and help you on such an exciting journey!
- Hayley A

Rated 5 out of 5 stars

Our consultant was really helpful and…

Our consultant was really helpful and amazing from the moment we walked in. Very accommodating and she was not pushy at all for sale purposes. She let us take our time and discuss/compare different wedding bands.

July 31, 2026
Rated 5 out of 5 stars

Great consultation!

Cameron did a great job helping us and going over the various options available when looking for a ring! We got to look at different colours of sapphires and ring styles and he helped us narrow down our favourites during the consultation when we were unsure :)

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

I had such a great experience shopping…

I had such a great experience shopping for my wedding band. Ava was absolutely amazing, I can’t recommend her enough. She was so knowledgeable, really listened to what I liked, and picked up on my style and preferences straight away.
She made the whole experience feel so easy and enjoyable, and I didn’t feel rushed or pressured. Her genuine care and expertise made such a difference. Thank you, Ava, for making such a special milestone even more memorable!

August 1, 2026
Rated 5 out of 5 stars

Truth was amazing!!

Truth was so helpful and easy to talk to, something that can be very stressful and overwhelming, she made it feel light, we were having fun and we got everything that we needed and more! She was great!! Thanks Truth!

August 1, 2026
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Reply from Cullen Jewellery

Nico, thank you so much for your kind words! ☺️ It was such a pleasure helping you, and I'm so glad we could make the experience feel fun, relaxed, and stress-free. Thank you for trusting me to be part of such a special milestone! ✨
– Truth J

Rated 5 out of 5 stars

Mindy was amazing!

Mindy was amazing!
She was extremely knowledgeable and kind and made my boyfriend and I feel so incredibly comfortable and welcome during the entire experience!

August 1, 2026
Rated 5 out of 5 stars

Great experience

Cole was very knowledgeable, helpful, and patient with all the questions. I liked that she would try different things and if you liked it, she would continue to try down that path or if not, she would pull that.

August 1, 2026
Rated 5 out of 5 stars

first time trying on rings

This was my first time trying on rings and my experience couldn’t have been better. Cameron was super knowledgeable, chill and super validating which is exactly what I was hoping for. I ended up finding my perfect ring! Highly recommend!

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Our engagement ring viewing made perfect by Golsa 🙏

Me and my partner had an engagement ring viewing with Golsa in the London Cullen branch. She was absolutely first class in the way she made us feel, the service she gave and how informative she was that helped us decide what was important and what wasn't 🙏 Thank you for your amazing service, we will be making our final decision and purchasing from Cullen because of that 🙏💪

August 1, 2026
Rated 5 out of 5 stars

Samantha was absolutely fantastic…

Samantha was absolutely fantastic helping us today pick my dream ring! The selection at Cullen is unmatched and Samantha really took the time to understand what we were looking for and was super attentive throughout the whole appointment. She let me try on as many styles as I wanted to and was so knowledgable about the 4 C’s!

Cullen showroom itself was gorgeous, felt super premium and private!

August 1, 2026
Unprompted review

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