We were overawed by the service provided by the Team at Cullen Jewellery, Kew. We were greeted with lovely smiles and warmth from the team. We were looked after by Regan, who was very knowledgeable an... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
We make special occasion jewellery that everyone can feel good about. Our engagement rings and fine jewellery feature only carbon neutral lab grown diamonds and moissanite. Using skill and care, our in-house jewellers combine tradition with beautiful design, all while being kind to the earth. Each piece is more than special — it’s a sign of love, made the right way to last forever.
Contact info
401/232 High St, 3101, Kew, Australia
- 1300977619
- sales@cullenjewellery.com
- cullenjewellery.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Engagement ring consultation with Olivia B
My partner and I did an engagement ring consultation last week and had an excellent experience. We were lucky enough to get Olivia B from the Brisbane show room. She was extremely helpful and knowledgeable making the process easy and enjoyable. We really appreciated the excellent service she provided and would definitely recommend this to others.

Reply from Cullen Jewellery
Hayley gave me alot of help during my…
Hayley gave me alot of help during my appointment making the whole process a breeze for some one who didnt know too much about what he was looking at. She was patient and gave me every option that was available in a polite warm and welcoming tone. Hayley made this once in a lifetime expierience a wonderful memory and i cant recommend enough.

Reply from Cullen Jewellery
Ceyda was amazing today!
Ceyda was amazing today!
Walked me through all opinions with rings sizes and was very understanding and informative with the information I was giving and she was giving back about my engagement ring, amazing service! Could not recommend enough!
Thankyou!
Cullen and Caitlin are the best!
Caitlin could not have been more warm, welcoming and friendly even if she tried! She was open to hearing our preferences, thoughts and opinions whilst also offering her own opinions, guidance and support. We enjoyed our appointment very much and I ended up coming away from this second one even more confident in my choice! The champagne and beer was a lovely touch and made the consult feel more relaxing. If we were to come back - we’d definitely ask to have Caitlin again!!!!

Reply from Cullen Jewellery
Emelitta was professional and…
Emelitta was professional and courteous. A great representative of Cullen jewellery

Reply from Cullen Jewellery
Fantastic service from Regan
We were overawed by the service provided by the Team at Cullen Jewellery, Kew. We were greeted with lovely smiles and warmth from the team. We were looked after by Regan, who was very knowledgeable and had answers to all questions we asked. He was very patient and took time to describe the differences, providing his recommendations where necessary because there were a lot of options available. This company is doing a lot right in taking great care of their clients in such a special moment. We will definitely be recommending Regan and the team to our friends.
Excellent Experience
Ceyda patiently helped me through the selection process and offered multiple different options. Overall a great experience!

Reply from Cullen Jewellery
Olivia was amazing
Olivia was amazing. So patient and helpful and made the whole experience even more fun.

Reply from Cullen Jewellery
We had such a wonderful experience at…
We had such a wonderful experience at Cullen Jewellery! My partner Tom and I went in for our first look at engagement rings, and Aysha was absolutely amazing. She was so friendly, patient and incredibly helpful throughout the whole experience. As it was our first time looking at engagement rings, she made us feel so comfortable and never rushed us, while giving us such helpful advice and guidance.
We really appreciated how knowledgeable and genuinely invested she was in helping us find something we loved. She made what could have been an overwhelming experience feel exciting and special. We couldn’t have asked for a better first experience and are so grateful to Aysha for making it such a memorable one!
Highly recommend Cullen Jewellery, especially Aysha!

Reply from Cullen Jewellery
Ella was brilliant from start to…
Ella was brilliant from start to finish. Got exactly what I wanted and was honest with her opinion which I valued massively.
Thanks again. Will highly recommend

Reply from Cullen Jewellery
Appt with Olivia
Had an Appt with Olivia, very friendly and knowledgeable. She made it a very easy process for me.

Reply from Cullen Jewellery
We had a wonderful experience at Cullen
We had a wonderful experience at Cullen! My partner and I visited to design my engagement ring and later returned to choose our wedding bands. Imogen was absolutely lovely and made the whole process enjoyable, helping us find exactly what we were looking for.

Reply from Cullen Jewellery
Amazing help!
We had a great experience today with Madison S choosing our engagement ring. She was really helpful through the process and explained everything so well :)

Reply from Cullen Jewellery
Cullen was a lovely journey!
Cullen have a really excellent vibe, the team make a really safe and comfortable space to work out your dream rings! There is no pressure or sales pitch and all on the information the team shared was really valuable to making our decision.
Elston and I are stoked!

Reply from Cullen Jewellery
The Jazz Experience
Our first Cullen experience was such a fun and relaxing process. From the moment we were greeted by Jazz we were made to feel comfortable and we knew we were in good hands. Jazz listened to what we had in mind and nailed my perfect ring in the appointment time. We never felt rushed and we had all our questions answered. The space is very inviting and classy but never made us feel out of place. The engagement rings are absolutely stunning and I didn’t want to leave without one on my finger. I hope you all get the Jazz experience like we did. It was perfect!!

Reply from Cullen Jewellery
10/10 experience
My partner and I came in for an engagement ring consult earlier today and Bella exceeded our expectations.
She was so accomodating, full of knowledge and experience.
We can’t wait to continue with journey working beside Bella.

Reply from Cullen Jewellery
Aysha made the the process easy and…
Aysha made the the process easy and understandable. Would recommend Cullen Jewellery and the team

Reply from Cullen Jewellery
Engagement ring appointment
Aysha welcomed us to Cullen and made it a pleasant experience for both my partner and me. She was very helpful, showing us some amazing designs and explained how the whole process would work including warranty and cleaning services offered by Cullen.

Reply from Cullen Jewellery
Meghan in Melbourne was a fantastic…
Meghan in Melbourne was a fantastic help , easy to work with and very thorough with answering questions yet honest also making sure not to let us buy the wrong item that may not have looked good for us
Engagement ring consultation
Our appointment with emelitta was fabulous! She was very accomodating and gave us time to try lots of different options without any pressure to make big decisions in the moment. She made the appointment fun and stress free - would definitely recommend for anyone in the process of searching for the perfect ring!

Reply from Cullen Jewellery
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.