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Cullen Jewellery Reviews 

11,431
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 6,572 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally knowledgeable, patient, and friendly, making the entire process comfortable and special. People appreciate the personalized approach, where consultants listen attentively and provide expert guidance without any pressure to make immediate decisions. The overall service is consistently described as excellent, with many finding the process of choosing a product easy, relaxed, and enjoyable. Customers often highlight the showroom atmosphere and the wide variety of options available, which contributes to a memorable and stress-free journey in finding their perfect item.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

User experience

Customers had positive experiences with user experience, consistently praising the knowledgeable and patient... See more

Product

Consumers find the product to be positive, with many praising the stunning and beautifully designed... See more

Service

Reviewers highlight positive aspects of service, with many praising the friendly, knowledgeable, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and knowledge of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were overawed by the service provided by the Team at Cullen Jewellery, Kew. We were greeted with lovely smiles and warmth from the team. We were looked after by Regan, who was very knowledgeable an... See more

Rated 5 out of 5 stars

We had an amazing experience at the Cullen showroom. We were looked after by Mia R who provided us the best care and really walked us through the whole process. We came in knowing nothing about engage... See more

Company replied

Rated 5 out of 5 stars

Myself and my partner Abbie had a great appointment with Golsa. She was very informative and answered all of our questions with kindness. She showed us lots of beautiful rings and encouraged us to try... See more

Company replied

Rated 5 out of 5 stars

HAYLEY!! She was so helpful and informative during our consultation. Going above and beyond to make mock ups with stones. Listening and taking feedback on board with what I liked or not. Narrowing it... See more


Company details

  1. Jeweler
  2. Diamond Dealer
  3. Jewelry Designer
  4. Jewellery Manufacturer
  5. Jewelry Repair Service
  6. Jewelry Store

Written by the company

We make special occasion jewellery that everyone can feel good about. Our engagement rings and fine jewellery feature only carbon neutral lab grown diamonds and moissanite. Using skill and care, our in-house jewellers combine tradition with beautiful design, all while being kind to the earth. Each piece is more than special — it’s a sign of love, made the right way to last forever.


Contact info

5.0

Excellent

TrustScore 5 out of 5

11K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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5.0

All reviews

(11,431)

6,229 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Engagement ring consultation with Olivia B

My partner and I did an engagement ring consultation last week and had an excellent experience. We were lucky enough to get Olivia B from the Brisbane show room. She was extremely helpful and knowledgeable making the process easy and enjoyable. We really appreciated the excellent service she provided and would definitely recommend this to others.

July 24, 2026
Unprompted review
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Reply from Cullen Jewellery

Thank you so much, Sommer, for such a kind and lovely review! It was such a pleasure helping you, and I am glad you enjoyed our consultation!
- Olivia B

Rated 5 out of 5 stars

Hayley gave me alot of help during my…

Hayley gave me alot of help during my appointment making the whole process a breeze for some one who didnt know too much about what he was looking at. She was patient and gave me every option that was available in a polite warm and welcoming tone. Hayley made this once in a lifetime expierience a wonderful memory and i cant recommend enough.

July 31, 2026
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Reply from Cullen Jewellery

Thank you so much for such a kind and lovely review! It was such a pleasure helping you, and I am glad you enjoyed our consultation!
- Hayley A

Rated 5 out of 5 stars

Ceyda was amazing today!

Ceyda was amazing today!
Walked me through all opinions with rings sizes and was very understanding and informative with the information I was giving and she was giving back about my engagement ring, amazing service! Could not recommend enough!
Thankyou!

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

Cullen and Caitlin are the best!

Caitlin could not have been more warm, welcoming and friendly even if she tried! She was open to hearing our preferences, thoughts and opinions whilst also offering her own opinions, guidance and support. We enjoyed our appointment very much and I ended up coming away from this second one even more confident in my choice! The champagne and beer was a lovely touch and made the consult feel more relaxing. If we were to come back - we’d definitely ask to have Caitlin again!!!!

July 31, 2026
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Reply from Cullen Jewellery

Thank you so much guys :) It was a pleasure! - Caitlin A

Rated 5 out of 5 stars

Emelitta was professional and…

Emelitta was professional and courteous. A great representative of Cullen jewellery

July 31, 2026
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Reply from Cullen Jewellery

Thank you so much, Hazel, for such a kind and lovely review! It was such a pleasure helping you, and I am glad you enjoyed our consultation!
- Emelitta D

Rated 5 out of 5 stars

Fantastic service from Regan

We were overawed by the service provided by the Team at Cullen Jewellery, Kew. We were greeted with lovely smiles and warmth from the team. We were looked after by Regan, who was very knowledgeable and had answers to all questions we asked. He was very patient and took time to describe the differences, providing his recommendations where necessary because there were a lot of options available. This company is doing a lot right in taking great care of their clients in such a special moment. We will definitely be recommending Regan and the team to our friends.

July 31, 2026
Rated 5 out of 5 stars

Excellent Experience

Ceyda patiently helped me through the selection process and offered multiple different options. Overall a great experience!

July 31, 2026
Unprompted review
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Reply from Cullen Jewellery

Hi Ross, Thank you for taking the time for a review - Ceyda D

Rated 5 out of 5 stars

Olivia was amazing

Olivia was amazing. So patient and helpful and made the whole experience even more fun.

July 31, 2026
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Reply from Cullen Jewellery

Hi Charlotte,
Thank you for the kind review! It was lovely chatting with you, and I'm glad you had fun!
- Olivia B

Rated 5 out of 5 stars

We had such a wonderful experience at…

We had such a wonderful experience at Cullen Jewellery! My partner Tom and I went in for our first look at engagement rings, and Aysha was absolutely amazing. She was so friendly, patient and incredibly helpful throughout the whole experience. As it was our first time looking at engagement rings, she made us feel so comfortable and never rushed us, while giving us such helpful advice and guidance.

We really appreciated how knowledgeable and genuinely invested she was in helping us find something we loved. She made what could have been an overwhelming experience feel exciting and special. We couldn’t have asked for a better first experience and are so grateful to Aysha for making it such a memorable one!

Highly recommend Cullen Jewellery, especially Aysha!

July 31, 2026
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Reply from Cullen Jewellery

Hi Tyla, thank you so so much for this lovely review! It was so great to meet you 🤍 - Aysha W

Rated 5 out of 5 stars

Ella was brilliant from start to…

Ella was brilliant from start to finish. Got exactly what I wanted and was honest with her opinion which I valued massively.

Thanks again. Will highly recommend

July 31, 2026
Unprompted review
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Reply from Cullen Jewellery

Hi Marcus ,Thank you for taking the time to leave a review - Ella G

Rated 5 out of 5 stars

Appt with Olivia

Had an Appt with Olivia, very friendly and knowledgeable. She made it a very easy process for me.

July 30, 2026
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Reply from Cullen Jewellery

Hey Chris,
Thank you very much for leaving me a review! I'm so glad you found the process easy and enjoyed your appointment with me.
- Olivia B

Rated 5 out of 5 stars

We had a wonderful experience at Cullen

We had a wonderful experience at Cullen! My partner and I visited to design my engagement ring and later returned to choose our wedding bands. Imogen was absolutely lovely and made the whole process enjoyable, helping us find exactly what we were looking for.

July 25, 2026
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Reply from Cullen Jewellery

Thank you for the kind review Beth! So glad you had fun :) - Imogen S

Rated 5 out of 5 stars

Amazing help!

We had a great experience today with Madison S choosing our engagement ring. She was really helpful through the process and explained everything so well :)

July 31, 2026
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Reply from Cullen Jewellery

Hello Danielle, thank you so much for your kind words! - Madison S

Rated 5 out of 5 stars

Cullen was a lovely journey!

Cullen have a really excellent vibe, the team make a really safe and comfortable space to work out your dream rings! There is no pressure or sales pitch and all on the information the team shared was really valuable to making our decision.
Elston and I are stoked!

July 31, 2026
Unprompted review
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Reply from Cullen Jewellery

Thank you so much for your kind review Megan! It was lovely to meet you and Elston :) - Annaliese D

Rated 5 out of 5 stars

The Jazz Experience

Our first Cullen experience was such a fun and relaxing process. From the moment we were greeted by Jazz we were made to feel comfortable and we knew we were in good hands. Jazz listened to what we had in mind and nailed my perfect ring in the appointment time. We never felt rushed and we had all our questions answered. The space is very inviting and classy but never made us feel out of place. The engagement rings are absolutely stunning and I didn’t want to leave without one on my finger. I hope you all get the Jazz experience like we did. It was perfect!!

July 31, 2026
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Reply from Cullen Jewellery

Hey Jenna, thank you so much for your lovely review! I had such a nice time with you and Hugh! Have an amazing long weekend celebrating your birthday :)
- Jazz T

Rated 5 out of 5 stars

10/10 experience

My partner and I came in for an engagement ring consult earlier today and Bella exceeded our expectations.
She was so accomodating, full of knowledge and experience.
We can’t wait to continue with journey working beside Bella.

July 31, 2026
Unprompted review
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Reply from Cullen Jewellery

Aww thanks for such a lovely review Vanessa! I'm glad I made the appointment fun and helpful!! Looking forward to working together in the future too :) - Bella T

Rated 5 out of 5 stars

Engagement ring appointment

Aysha welcomed us to Cullen and made it a pleasant experience for both my partner and me. She was very helpful, showing us some amazing designs and explained how the whole process would work including warranty and cleaning services offered by Cullen.

July 24, 2026
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Reply from Cullen Jewellery

Hi Edan, thank you so much for your lovely review! - Aysha W

Rated 5 out of 5 stars

Engagement ring consultation

Our appointment with emelitta was fabulous! She was very accomodating and gave us time to try lots of different options without any pressure to make big decisions in the moment. She made the appointment fun and stress free - would definitely recommend for anyone in the process of searching for the perfect ring!

July 30, 2026
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Reply from Cullen Jewellery

Hi Joseph,
Thank you so much for your positive review. It was my pleasure to help with your appointment. I'm so happy you enjoyed your time in the showroom with me!
- Emelitta D

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