Volkswagen Financial Services UK Reviews 

Mr Divine Egbedi has been very helpful from start to finish in processing my PCP car. He has demonstrated excellent customer service, clear communication and accurate delivery of his promises. A definite gem for VW. Do not lose this guy, he is an absolute asset to the team. He has also delivered world class VW values as stated by their organisation. Well done! One happy customer here 😊

Mistakes made on the financing deals - at least twice

Really poor first impression. Tried to set up an account and it blanked everything I had typed and gave me this message - no clues as to what I had done wrong. I'm not doing anything for the next hour or so so I'll keep trying to guess which bit was wrong.

"We have not been able to validate your details.
Please check the information submitted and review the Having trouble registering? topic on our FAQs page.
Error code: CP001"

Easy and helpful
paperwork was explained
Car handover could have been better
PDI on my car was not done very well
still waiting for issues to be sorted

Claudy was amazing!!!, He was very helpful on the phone and responded very quickly to questions I had emailed him on. He consistently kept me updated with the process. I had several conversations with him and asked lots of questions that were always answered
Thank Claudy :)

Natasha and Hamnah were so willing to help at every stage

All matters dealt with at point of sale. All transactions documented and subsequently confirmed. Representatives knowledgeable and explain every step of process. Basically delivers what’s promised. Good option to have when making such a large purchase.

Happy with the service received, customer service was superb and Greig King took us through the process making it easy and seamless. We hope to recommend our friends and family to patronise Volkswagen.

The setting up of the finance was quick and easy, it was far quicker than I thought it would be.
Seeing as though I wasn’t even in the same part of the country and never even met the salesman or financial team, for it to go so smoothly was impressive.

I decided to have a new multivan from Volkswagen, the process was incredibly easy and very quick , from ordering to delivery was only days , they already had the model and a choice of colours available, the overall service was incredible and the staff we’re both knowledgeable and very very friendly, highly recommended company and branch (stoke on Trent)

Competent and efficient

skoda helped fill forms and any other questions

VWFS make vehicle finance simple and straightforward. Everything is explained in easily understood terms. An excellent team to deal with.

Everything went according to plan, the Salesperson at Hawco Peterhead covered it all.

Straightforward.
No complaints

We received excellent service from Audi Lincoln, they gave us lots of help and advice when applying for our PCP.

I recently picked up my TRoc convertible from JCT600 Hull and I couldn't be happier with the entire experience.
From start to finish, the service provided by Mo was absolutely outstanding. He was incredibly knowledgeable, taking the time to answer all of my questions and ensuring I found the perfect vehicle for my needs. There was no pressure—just honest, professional, and friendly guidance throughout the whole process.
Thank you!

Great service from start to finish with purchase of new car

Send previously. Never any hassle.

Ryan helped me to buy a new volkswagen golf gti. He took my older golf gti in part exchange. Sorted the finance out and all other paperwork. Drove away happy, in my new car. Its my second purchase and i'll be back for another in a few years.