Mercedes-Benz Financial Services UK Reviews 

4,578
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 2,316 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the various staff members are incredibly helpful, friendly, and knowledgeable, making everyday interactions remarkably pleasant, easing the purchasing journey, and guiding buyers seamlessly from initial test drives straight through to final vehicle collection. Buyers also deeply appreciate the thorough explanations provided regarding finance choices, noting that dedicated representatives go the extra mile to secure ideal deals while consistently delivering exceptional overall product quality. However, some people mentioned experiencing frustrating communication gaps, unhelpful aftercare support, and prolonged unresolved issues involving either the finance department or the digital features of their new vehicles.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are professional, efficient,... See more

Service

People report positive experiences with service, highlighting efficient assistance and professional staff... See more

User experience

Reviewers highlight positive aspects of user experience, describing the entire process as seamless,... See more

Customer service

Consumers find customer service to be positive, reporting helpful, friendly, and efficient experiences from... See more

Product

Customers report deep satisfaction with the product, praising the design, build quality, and driving... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely happy with our new car. The experience at the showroom was exceptional Gino who sold us our car was very friendly and knowledgeable about all aspects of our needs. He explained everything in... See more

Company replied

Rated 5 out of 5 stars

Experience from start to end was exceptional. We were listened to and all staff who assisted us spent time and effort in getting us the deal that was best for us. The sales rep Ali was very attentive... See more

Company replied

Rated 5 out of 5 stars

Sytner Bath was excellent in every respect. The facility is 5*. Staff were amazing, especially Grafton who led us through from beginning to end - he deserves several gold medals. Now very happy to dri... See more

Company replied

Rated 5 out of 5 stars

From test drive to collection Sytner Mercedes Bristol made every part of the journey seem effortless. Special thanks to Joshua Harris who, from point of sale to collection catered for every need and h... See more

Company replied


Company details

  1. Car Finance and Loan Company
  2. Financial Institution

Written by the company

Mercedes-Benz Finance gives you the freedom and flexibility to drive away in the Mercedes-Benz of your choosing, in a way that fits around your lifestyle. You’ll benefit from: A range of both purchase and lease products, so you can find the solution that’s right for you. Wide-ranging support from our team on our range of financial products, and the benefits of each. Tailored customer service via phone, email and web, so we can support you in the way that suits you best and a dedicated, sensitive case team, should you need extra help managing your agreement.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.6

All reviews

(4,578)

2,153 reviews in the last 12 months

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Rated 5 out of 5 stars

Buy with Catherine Tippet

I’ve recently purchased my third vehicle through Catherine Tippett at Mercedes-Benz, and once again, the whole experience was incredibly easy and enjoyable.

Catherine is always extremely thorough, professional, kind and genuinely helpful. She takes the time to explain everything clearly, keeps you informed throughout the process and makes what can sometimes be a stressful experience feel completely straightforward.

The fact that I’ve now purchased three vehicles through Catherine really speaks for itself. I’m very grateful for all the help and support she has given me over the years, and I certainly hope to continue purchasing my future vehicles through her.

Thank you again, Catherine. It’s always a pleasure dealing with you and I would highly recommend her to anyone looking to purchase a Mercedes-Benz.

September 8, 2026
Rated 5 out of 5 stars

Very helpful and easy to deal with

Very helpful and easy to deal with

September 7, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Sarah,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

New Car 2026

Very knowledgeable ,friendly , and helpful staff making the process of buying our new car a very pleasant experience.

September 7, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Peter,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Good salesperson

Good salesperson, worked hard to meet a deadline

August 27, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Ben,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

First class service from Mercedes Benz Kidlington

Amazing customer service from Mercedes in Kidlington. Special thanks to Jodie in the service department, a delight to speak to, communicated everything efficiently, timings for collection worked perfectly. The whole experience was a joy, the online booking is brilliant (and you can book a courtesy car) and the self check-in has made things even more efficient. All the staff are super helpful and nothing is too much trouble.

September 7, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Katie,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Jodie and the team at Mercedes-Benz of Kidlington.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

The agent was very patient and competent

The agent was very patient and competent

September 7, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Phelokazi,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Very thourough and easy application…

Very thourough and easy application process. Received an answer straight away. Fare rate offered .

September 6, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Joanne,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

My experience with Mercedes Warrington… Jack McPoland

My experience with Mercedes Warrington was excellent.
A special shout out to Jack McPoland who made the whole process simple and easy to understand. Excellent customer service from Jack and would highly recommend buying a car from Mercedes Warrington

September 6, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Maddison,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Jack McPoland and the team at Mercedes-Benz of Warrington.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

The sales agent was able to find a plan…

The sales agent was able to find a plan that is close to my budget. I had all the support that I required throughout the process of purchasing my new car.

Evbaru

September 6, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Edith,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Very clear

Very clear, all the information needed. Very well explained

September 6, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Mr Dixon,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Really pleased with my Mercedes GLC300…

Really pleased with my Mercedes GLC300 purchase from Lookers Crawley. Rihanna looked after everything with great efficiency and expertise. Couldn’t have asked for better service.

August 31, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Trevor,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Rihanna and the team at Mercedes-Benz of Crawley.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Lily and Sebastian were outstanding and…

Lily and Sebastian were outstanding and I would have no hesitation in recommending them. They were very efficient and helpful with everything to do with the process. Mercedes Norwich should be very proud to have them as Team members.

September 6, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Mr Saunders,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Lily, Sebastian and the team at Mercedes-Benz of Norwich.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Superb experience

The level of professionalism and customer care I received matched the prestige of the Mercedes-Benz name completely. An exceptional buying experience from start to finish

September 6, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Sam,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Love my new car

Love my new car, and this is a great way to obtain it

September 5, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Colin,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

We had such a great experience buying…

We had such a great experience buying our new Mercedes from this branch and a huge thank you to Pourang for making it so special.

From start to finish, he was professional, genuine, patient and incredibly helpful. What stood out most was how genuinely happy he and the whole team were for us when we collected our new car, it made the experience feel personal rather than just another sale.

We absolutely love the car and couldn’t recommend Pourang and the team enough. Thank you for making such a special moment even better!

September 5, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Elkhatib,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Pourang and the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Excellent Service

I have been using Mercedes Benz Finance for over 8 years. I find the application process easy, also the rates are competitive and fair. I would highly recommend Mercedes Benz Finance to anyone considering a car loan.

September 5, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Customer,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Ryan in Mercedes Belfast

September 5, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Martin,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Ryan and the team at Mercedes-Benz of Belfast.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

polite professional experience…

polite professional experience knowledgeable staff

September 5, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear David,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

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