Customprogolf Reviews 

221
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers had a great experience with this company. Customers frequently praise the competitive pricing and prompt delivery of products, often noting items arrive well-packaged and quickly. Many people appreciate the excellent service, with some highlighting helpful advice that saved them money by repairing rather than replacing items. However, some customers also noted significant issues with orders, including items never received, lack of shipping notifications, and delayed refunds. These experiences led some to question the company's reliability, especially concerning specific product categories like golf club head covers.

What people talk about most

Product

Reviewers highlight positive aspects of product, often finding exactly what they need for outdated devices,... See more

Delivery service

People report positive experiences with delivery service, frequently praising prompt and quick delivery... See more

Order

Customers consistently note ambiguous experiences with order fulfillment, with some expressing satisfaction... See more

Service

Users describe ambiguous interactions with service, with many reviewers praising the great and excellent... See more

Price

Consumers find price to be positive, with many reviewers highlighting competitive pricing and good value.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Prompt delivery and latest version of speed control board. Very prompt, friendly and informative reply to email query

Rated 4 out of 5 stars

Easy to find the part required, with photo and description. Competitive pricing and postage, with update on delivery. I would use this company again.

Rated 5 out of 5 stars

Ordered replacement brushes for powakaddy golf trolley. They arrived within days and were well packaged. Fantastic price as well. Will definitely use them again.

Rated 5 out of 5 stars

Great service from Ed, I think I mistakenly gave an incorrect email address when I placed my order for a motocaddy trolley cover. I gave Ed a call and he confirmed that it had been shipped and arrived... See more


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

221 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(221)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

Do not order through this website

Do not order through this website. I placed an order in January 2024; was told there were difficulties obtaining stock. I was told I could wait or have a refund. After a year of waiting and chasing, I requested a refund but have been blanked - no response to emails or voicemail at all. This is stealing and is appalling.

April 4, 2025
Unprompted review
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Rated 1 out of 5 stars

No reply, no goods

After phone calls nobody answer and emails that other the a standard auto response, no one answer. Not had goods not had a refund.
I feel riped off and cheated. Absolute disgrace.

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service …

This is my ‘go to website’ for Powakaddy trolley spares - extensive range, very competitively priced and all round great service!

June 26, 2024
Unprompted review
Rated 5 out of 5 stars

Powakaddy spares

Needed wiring loom for aging Powakaddy. Found the right part for the right price, delivered quickly. Recommended site

January 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Hillbilly parts

Purchased new wheel clutches for my venerable Hillbilly cart which must be 20 years old. Absolutely genuine product delivered quickly and solved the problem, good company

January 21, 2025
Unprompted review
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Rated 5 out of 5 stars

New front wheel for a trolley…

Ordered a new front wheel for a Powercaddy trolley,
Arrived 4 days later, fitted no problem.
Would buy from them again but note the negative views from some people, I have no complaint against the service.

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service , needed a part for my motocaddy, in stock and deliverd in 4 days, fitted and back on the golf course ..what more could I ask for

February 15, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT buy off this fraudulent company

DO NOT buy off this fraudulent company. Ordered something for my son for Santa and was let down and they blamed distribution for it yet the item is still in stock in their website. Still waiting on refund , very very disappointed with them and hope people do not use them

December 18, 2024
Unprompted review
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Rated 1 out of 5 stars

Never received item

Ordered something in June 2024 for Father’s Day and received an email to say it was sold out but could wait until it was restocked or get a refund. Decided to wait and was advised I would receive it when it was available. Never received an email since and my emails have been ignored, phone lines are never on. Would give 0 stars if possible.

June 1, 2024
Unprompted review
Rated 1 out of 5 stars

Warning this time of year for this…

Warning this time of year for this company! Don't be tempted to order from them for Christmas or any other time. Out over $150 for a golf bag that was ordered over a year ago...never delivered...many excuses and then no refund!

Run from this company!!!!

November 27, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Unfortunately I ordered the wrong wheels for my motocaddy trolley. I contacted Ed and returned them and he supplied the correct ones by return. A pleasure to deal with him and I will definitely use his services in the future.

November 27, 2024
Unprompted review

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