Customprogolf Reviews 

221
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers had a great experience with this company. Customers frequently praise the competitive pricing and prompt delivery of products, often noting items arrive well-packaged and quickly. Many people appreciate the excellent service, with some highlighting helpful advice that saved them money by repairing rather than replacing items. However, some customers also noted significant issues with orders, including items never received, lack of shipping notifications, and delayed refunds. These experiences led some to question the company's reliability, especially concerning specific product categories like golf club head covers.

What people talk about most

Product

Reviewers highlight positive aspects of product, often finding exactly what they need for outdated devices,... See more

Delivery service

People report positive experiences with delivery service, frequently praising prompt and quick delivery... See more

Order

Customers consistently note ambiguous experiences with order fulfillment, with some expressing satisfaction... See more

Service

Users describe ambiguous interactions with service, with many reviewers praising the great and excellent... See more

Price

Consumers find price to be positive, with many reviewers highlighting competitive pricing and good value.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Prompt delivery and latest version of speed control board. Very prompt, friendly and informative reply to email query

Rated 4 out of 5 stars

Easy to find the part required, with photo and description. Competitive pricing and postage, with update on delivery. I would use this company again.

Rated 5 out of 5 stars

Ordered replacement brushes for powakaddy golf trolley. They arrived within days and were well packaged. Fantastic price as well. Will definitely use them again.

Rated 5 out of 5 stars

Great service from Ed, I think I mistakenly gave an incorrect email address when I placed my order for a motocaddy trolley cover. I gave Ed a call and he confirmed that it had been shipped and arrived... See more


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

221 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(221)

33 reviews in the last 12 months

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Rated 4 out of 5 stars

A good experience

Ordered two golf trolley clutches at a good price and reasonable postage. They arrived in very good time and fitted perfectly as per their advisement. Very happy with my experience. Many thanks.

April 5, 2024
Unprompted review
Rated 5 out of 5 stars

Ordered parts for a Powakaddy golf cart…

Ordered parts for a Powakaddy golf cart and whilst initially took a while in confirmation of order, when I did get a message to explain delay in order and agree a new arrival date customer golf delivered on time and to specification
Good service and communication in the end.

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent speed of supply for my golf trolley .
Part fitted perfectly and now back on the Course. Many thanks to Custompro for their prompt service.

April 13, 2024
Unprompted review
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Rated 5 out of 5 stars

Useful source for spares

Useful source for spares. refurbished and new. Good service, called me and posted a part that I may have needed quickly

April 24, 2024
Unprompted review
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Rated 5 out of 5 stars

Give them a chance. Useful source of spares

Had an issue last year (2023) when they didn't post the powakaddy spares I ordered for my trolley to New Zealand in time. I cancelled the order and got a quick refund. Have subsequently repurchased the parts while in UK and they arrived quickly and were perfect. Apart from the initial delay in posting to NZ, I've had great service from this company

April 17, 2024
Unprompted review
Rated 1 out of 5 stars

Don't give them your money to keep for an extended period of time!

Appears to be a scam to hold on to your money and make interest on it with no intention of ever delivering a product. STAY AWAY and keep you money. My wife ordered me a golf bag in November, now mid-April and they are not sure when they will have it to ship. Canceled the order...will be interesting to see how long it takes to get money back.

April 15, 2024
Unprompted review
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Rated 1 out of 5 stars

AVOID SCAM

Ordered a head cover over a month ago, the product has not arrived yet. So I have requested a refund via email and have yet to receive a response, I've emailed again today explaining the above in the hope I receive some form of communication from this company. I’ve read the reviews and now this appears to be a scam. PLEASE AVOID.

March 5, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered a head cover over 2 month…

Ordered a head cover over 2 month ago,said out of stock for 4 weeks,.I’ve read the reviews now seems ed is someone who lies to everyone obviously a scam coz it’s happened to everyone..that ed talks out of his bum horrible man ripping people off and he is the owner not someone who answers emails..a liar and a con artist great way to run a business do not trust

December 15, 2023
Unprompted review
Rated 1 out of 5 stars

Terrible service, very disappointed.

Ordered on 14th December but still yet to hear about my delivery or receive my parcel. Emailed twice and called but no response from their team. This is a Christmas present so I am so disappointed. Tried to use last year also but my order kept being cancelled due to stock levels. Please can someone contact me about my order, I would like to get this resolved.

December 14, 2023
Unprompted review
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Rated 1 out of 5 stars

Ordered a replacement wheel for my Hill…

Ordered a replacement wheel for my Hill Billy trolley in Jun. Still waiting for it. Have sent numerous e mails and left many messages on their ansaphone (they never answer the phone) without any respose whatso ever. Have asked for a refund but nothing has materialised.

November 18, 2023
Unprompted review
Rated 5 out of 5 stars

Replacement Tyres

The tyres on my 30 year old pull golf trolley had perished. I ordered replacement tyres from CustomPro Golf. They fit perfectly. Very pleased with the result and the service from CustomPro Golf. Mr Harding. B.Sc.

November 17, 2023
Unprompted review
Rated 1 out of 5 stars

Do not use this site!!

Do not use this site!!! I received the wrong part for my power caddy and after sending numerous emails along with photographs that have been requested by Ed. Ed is now completely ignoring my emails and I asked him to call me and he hasn't. I also tried to ring him and it just rings out. So I am now left with a useless part even asking for me to return it and get a refund this has been ignored.

September 19, 2023
Unprompted review

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