Customprogolf Reviews 

221
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers had a great experience with this company. Customers frequently praise the competitive pricing and prompt delivery of products, often noting items arrive well-packaged and quickly. Many people appreciate the excellent service, with some highlighting helpful advice that saved them money by repairing rather than replacing items. However, some customers also noted significant issues with orders, including items never received, lack of shipping notifications, and delayed refunds. These experiences led some to question the company's reliability, especially concerning specific product categories like golf club head covers.

What people talk about most

Product

Reviewers highlight positive aspects of product, often finding exactly what they need for outdated devices,... See more

Delivery service

People report positive experiences with delivery service, frequently praising prompt and quick delivery... See more

Order

Customers consistently note ambiguous experiences with order fulfillment, with some expressing satisfaction... See more

Service

Users describe ambiguous interactions with service, with many reviewers praising the great and excellent... See more

Price

Consumers find price to be positive, with many reviewers highlighting competitive pricing and good value.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Prompt delivery and latest version of speed control board. Very prompt, friendly and informative reply to email query

Rated 4 out of 5 stars

Easy to find the part required, with photo and description. Competitive pricing and postage, with update on delivery. I would use this company again.

Rated 5 out of 5 stars

Ordered replacement brushes for powakaddy golf trolley. They arrived within days and were well packaged. Fantastic price as well. Will definitely use them again.

Rated 5 out of 5 stars

Great service from Ed, I think I mistakenly gave an incorrect email address when I placed my order for a motocaddy trolley cover. I gave Ed a call and he confirmed that it had been shipped and arrived... See more


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

221 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(221)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Prompt service

The site was easy to fololow and the description of the item accurate. I needed a new front wheel for my Powacaddy golf trolley. It came within the tme stated with all parts and was fitted simply

April 17, 2023
Unprompted review
Rated 1 out of 5 stars

No Customer service

Have waited now over 2 1/2 weeks for confirmation of despatch , have made 8 phone calls with no replies , only 1 response to my many emails .
Have ordered form another company and asked for a refund

April 12, 2023
Unprompted review
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Rated 5 out of 5 stars

Good Service

Very helpful staff. Ed was brilliant at making sure that I was updated with my order status. Items arrived in secure packaging and were as described. Now have a completely revamped Motocaddy S1 trolley.
Highly recommended CustomProgolf.

April 3, 2023
Unprompted review
Rated 1 out of 5 stars

Placed an order over a month ago

Placed an order over a month ago. No sign of delivery. Have called many times and just goes to Voicemail and no response. Have emailed several times just to get an update (not complaining) No response.
Have just read all the reviews with similar instances. Wish I had checked the reviews first.
Don’t understand why trading standards have not invested as they have taken our money without fulfilling the contract to supply

February 15, 2023
Unprompted review
Rated 1 out of 5 stars

Not to be trusted! Don´t buy!!!

I placed an order in September 2022; as of January 2023, I have still not received the item!

I have made several requests to have my money back - No answer and no money back.

You can usually trust UK companies. But not this one! If you read this:
Do not buy from them!!!

September 14, 2022
Unprompted review
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Rated 1 out of 5 stars

ED,just a useless company

ED,just a useless company, ordered 20t Nov 2022,paid 140euro,including 20str for royal mail.Ed said problem with suppliers,golf parts for my glider still not recieved.UPdate, just recieved email from ED,goods have arrived in his store and he is to send them asap.

November 20, 2022
Unprompted review
Rated 1 out of 5 stars

Beware of this company.

Beware of this company.
ON the 28th may this year I placed an order with this company. I was inform it would be dispatched in a couple of days. As of Dec this year I have still not received the order or after many requests by both email and telephone messages ( no one ever answers the telephone) I have not received a refund. Emails and telephone messages are just ignored.
Order number 30714/280522/40

December 17, 2022
Unprompted review
Rated 5 out of 5 stars

Prompt action

Ordered headcovers for golf clubs.
Unfortunately out of stock, requested a repayment which was duly received without delay.
Would use again, Ed was polite and true to his word.

November 7, 2022
Unprompted review
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Rated 5 out of 5 stars

Great Service All Round

Im amazed at any poor reviews. Ed gave me clear and precise information, he did exactly as he said he would do and I cannot fault him or his company in anyway. This is the second time I have used CustomProGolf and I would happily use them again and happily recommend them to anyone.

October 24, 2022
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs. Useless company.

No customer service. No replies to email or anyone answering the phone. Charlatans. Will claim back via credit card company. Do not use.

After their sarcastic reply the order number is: 32710/081022/83 should they wish to verify my review 👍🏼

October 8, 2022
Unprompted review
Customprogolf logo

Reply from Customprogolf

If you wish to provide a real name or order number I can check this out for you?

What sarcastic reply! Ed D as you know was not the name given with the order so would be impossible to locate. Sorry we did not get in touch earlier, we are having supply delays with these and it was the intention to have reburished handles well reduced. I have now cancelled this and initiated refund.

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