Cutsclothing Reviews 

467
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the helpfulness and responsiveness of the staff. Many people appreciate the high quality of the clothing, noting its durability, stylish fit, and ability to maintain appearance after washes. However, some customers noted concerns about product quality, mentioning a decline in material and construction over time, leading to issues like thinning fabric, pilling, or shrinking. Additionally, reviewers experienced inconsistent sizing and some felt customer service was unhelpful or unresponsive when trying to resolve issues or returns.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and consistency. Many customers praise the products,... See more

Customer service

People report positive experiences with customer service, often describing it as exceptional, fantastic, and... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the top-notch materials,... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Order

Customers had ambiguous experiences with order, with some expressing satisfaction and others facing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love cuts clothing. Not only are their products amazing, but the customer service is great. I had a situation where I ordered multiple pairs of the same item in the same size and one of them fit muc... See more

Rated 5 out of 5 stars

I have owned a decent amount of clothes from this company and they are great. If you're lean it fits perfect, but if you are a little bigger I definitely recommend sizing up. The support is also super... See more

Rated 5 out of 5 stars

I live in Canada and placed multiple orders with Cuts recently. When I received my orders, it seemed like changes had been made to sizing of certain shirts. And I was quite frustrated. But Heidi provi... See more

Rated 5 out of 5 stars

I love their clothes. The shirts are stylish, fit well and last through repeated wash cycles. Cuts customer service is also very good. I recently ordered a shirt and got a medium instead of a large... See more


Company details

  1. Clothing Store

Written by the company

We started Cuts with one goal: to create a shirt with the comfort of athleisure but also the professional quality and style designed for the workday.


Contact info

4.0

Great

TrustScore 4 out of 5

467 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(467)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great products and customer service

Great products!… Joel with customer service responded to my issue almost immediately, even on a Sunday and it was resolved the same day. I’ll definitely make more purchases from this company in the future.

April 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Cuts Customer Service was excellent!

It was very nice to see that Cuts went above and beyond for my return/exchange outside of what they were obligated to do. Mari was great to work with and I really appreciate the great experience. I will continue to buy my clothes at Cuts!

March 30, 2025
Unprompted review
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Rated 5 out of 5 stars

They value their customers!

I believe you can measure a company by how they handle unfortunate situations. I've placed 4 orders over 3-4 years and always had a perfect experience. Recently the carrier lost my order, and I was so impressed how Mari looked after me to solve the problem. They really value their customers, plus the product quality has been consistently excellent

March 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Great brand

Great brand, great products. Nothing beats the fabric, and the customer service is five stars. Had a slight issue with one part of my order and they swiftly made it right. Can’t get better shirts!! Thank you!!!!

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Cuts is great!

Cuts is a great company! Their clothing quality is top notch. It looks great and washes nicely. I’ve given as gifts many times and the receiver is always happy. Customer service is great also. Alejandro was very helpful with a recent return and couldn’t be nicer. I highly recommend Cuts.

February 17, 2025
Unprompted review
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Rated 5 out of 5 stars

Cuts is as good as you’ll find

I have been a Cuts customer for over two years, having made around 100 purchases. I keep buying from Cuts for two reasons, 1) I love the clothing 2) I can buy with confidence knowing that if I need to return an order or there’s an issue with any order I’ve made, the customer service team will take care of me.

February 15, 2025
Unprompted review

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