CV-Library Reviews 

5,044
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 690 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly staff for providing clear, engaging training sessions and offering practical advice to successfully maximize platform usage. Consumer support is frequently described as exceptionally fast, reliable, and professional, with representatives always ready to go above and beyond to resolve issues promptly. Some reviewers were not happy with job matching, mentioning difficulties in tracking submitted applications and expressing disappointment with the overall service quality. People also noted ongoing challenges regarding unhelpful candidate suggestions and a general lack of proper communication from employers after applying.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising team members for providing quick support,... See more

Customer service

Customers consistently note positive experiences with customer service, expressing deep appreciation for the... See more

User experience

Customers had positive experiences with user experience, highlighting clear and informative training sessions... See more

Service

Users describe positive interactions with service, highlighting fast, efficient, and friendly support from... See more

Response time

People report positive experiences with response time, frequently expressing appreciation for the fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Danielle at CV Library was really helpful in showing my colleagues and me how to use the platform more efficiently, using watchdogs and different searches. She reassured us that we could email her wit... See more

Company replied

Rated 5 out of 5 stars

Quick, concise training with Rachael. Covered all elements and gave me time to ask questions if needed. Great training on CV library, very clear - explained well, especially as I hadn't used it before... See more

Company replied

Rated 5 out of 5 stars

Alicia Barrett contacted me because she was aware of some of the recent searches I had been making. She proactively suggested ways I could improve my searches and even went as far as setting these... See more

Company replied

Rated 5 out of 5 stars

CV Library is my go-to recruitment tool where the majority of my placements come from. Callie is always checking to see how I’m getting on and always offering help and advice, which is always really... See more

Company replied


Company details

  1. Recruitment Service
  2. also in
  3. Employment Search Service

About CV-Library

Written by the company

CV-Library is the UK’s top independent job board, delivering 3M+ monthly applications and ranked #1 for candidate quality. With 360,000 new CVs added monthly and powerful AI tools, we help businesses hire smarter and faster using flexible, cost-effective solutions.

We take pride in hosting 180,000 jobs across all sectors for the nation's job seekers, and supporting recruiters and employers with our quality services.

For recruiters: Whether hiring at scale or targeting niche roles, our flexible, cost-effective solutions deliver results. Through 800+ partner sites, including Google and LinkedIn, our network reaches millions across the entire country. Therefore, we can provide agencies and employers with powerful job exposure and tailored solutions for all recruitment needs.

Visit www.cv-library.co.uk/cvdatabase to learn more.

For candidates: If you're looking for a job, you can search over 180,000 jobs on our site from all sectors and apply for free by registering your CV.

Search jobs: https://www.cv-library.co.uk/search-jobs

Register CV: https://www.cv-library.co.uk/cgi-bin/create.cgi

Career Advice: https://www.cv-library.co.uk/career-advice/

CV-Library

Written by the company

We're here to support our customers
From day one, world-class customer service has always been our priority. We are committed to helping our clients recruit and our candidates find jobs.

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(5,044)

648 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always friendly and helpful

Always friendly and helpful, would highly recommend.

November 6, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Elise,

Thank you for your lovely feedback and recommendation! We're delighted to hear you've consistently had such a positive experience with our team. Providing friendly and helpful support is something we pride ourselves on, so it's fantastic to hear this reflected in your review. Thanks again for your support!

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Scarlett was so approachable

Scarlett was so approachable. Her smile is infectious. Gave me tips on how to search and make my job easier. She's assured that she'll always be there to help whenever I hit a dead end. Appreciate the training! very straight forward and beneficial to my job!

November 6, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hello Rose,

Thank you for such wonderful feedback! It's lovely to hear that Scarlett made you feel so comfortable and that her training was both straightforward and beneficial. We're delighted she was able to share some useful tips to make your searches easier, and it's great to know you've got someone you can turn to whenever you need a helping hand. We'll be sure to pass your kind words on to Scarlett!

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Great customer assistance

Great customer assistance.
CJ is always on hand and approaches situations with professionalism. Thanks again CJ

November 6, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hello Ben,

Thank you for your lovely review! It's great to hear that CJ continues to provide such excellent support and is always on hand when needed. We'll be sure to pass your feedback on to him. It's fantastic to know his professionalism and dedication are making a difference. Thanks again for your feedback!

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Issac Essling has been a pleasure and…

Issac Essling has been a pleasure and showed me tips \tricks which I found very helpful. Very well explained and it was nice and easy! Thank you!

November 5, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Sandra,

Thank you for such lovely feedback! It's fantastic to hear that Isaac was able to share some helpful tips and tricks and make everything easy to understand. We'll be sure to pass your words on to him. We're always happy to help you get the most out of CV-Library!

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

The team always manage to resolve any…

The team always manage to resolve any issues and are friendly and responsive as well

November 6, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hello David,

Thank you for your lovely feedback! It's great to hear that our team are consistently friendly, responsive and able to resolve any issues you may encounter. We really appreciate you taking the time to share your experience and are always happy to help!

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Sian Reilly was really lovely and…

Sian Reilly was really lovely and helpful, thanks Sian! :)

November 6, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Chiara,

Thank you for your lovely feedback! We're so pleased to hear that Sian was able to help and made such a positive impression. We'll be sure to pass your kind words on to her. Thanks again for taking the time to share your experience!

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Excellent

I had an excellent experience with Grace Simpson. She was extremely helpful, friendly, professional and attentive throughout our call. Grace took the time to understand my query and went above and beyond to ensure I was happy. Her patience and positive attitude made the whole experience a pleasure.

November 5, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Emily,

Thank you for taking the time to leave such wonderful feedback! We're delighted to hear that Grace provided such a positive experience. It's fantastic to know that her friendly, professional approach, patience and willingness to go the extra mile made such a difference. We'll be sure to pass your lovely comments on to Grace, who will be thrilled to hear them. Thank you again for your kind words!

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Sarah has been a great support

Sarah has been a great support managing my account! She goes the extra mile in making sure I'm using the account to its fullest and ensure any issues are resolved quickly :)

November 4, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Rachael,

Thank you for your lovely feedback! It's fantastic to hear that Sarah has been such a great support and is helping you get the most out of your account. We pride ourselves on providing excellent customer service, so it's great to know that any issues are being resolved quickly and efficiently. We'll be sure to pass your kind words on to Sarah. Thanks again for your continued support!

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Matthew was super attentive and helpful…

Matthew was super attentive and helpful with any of the questions I had, I felt like he really listened and helped resolve my issues quickly and efficiently.

November 3, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Libbie,

Thanks so much for your lovely feedback! It's great to hear that Matthew was able to help and make sure everything was sorted for you. We'll be sure to pass your kind words on to him, he'll really appreciate it! Thanks again for taking the time to share your experience with us.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Great support from CV Library

CJ - my assigned Customer Success Executive has just been on hand to help me navigate a search, providing really friendly, clear and helpful advice. I was able to speak to him immediately and having had him on hand to help for a a couple of years now its good to know that knowledge and relationship is there. Excellent all round, thanks guys! :)

November 3, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Lilah,

Thanks so much for taking the time to leave such a lovely review! It's great to hear that CJ has been able to help and that you've found his support so useful over the years. Building those relationships and making sure you always have someone on hand when you need a bit of help is really important to us. I'll be sure to pass your kind words on to CJ, he'll be really pleased to hear them! Thanks again for your continued support!

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Recently signed up to CV Library and…

Recently signed up to CV Library and Isaac Essling- Customer Success Executive has been very supportive and proactive in checking in with us regarding our account and ensuring we are maximizing our usage. Great service so far!

November 3, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Alex,

Thanks so much for your lovely feedback! It's great to hear that you're getting off to a positive start with CV-Library. we've really enjoyed working with you so far and it's always a pleasure to help make sure you're getting the most out of your account. If there's ever anything else we can help with, please don't hesitate to get in touch. Thanks again for choosing CV-Library!

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Working with CV-Library has been one of…

Working with CV-Library has been one of the best decisions we have made. Since partnering with them last year, the support from our Account Manager Sarah has been fantastic and has contributed to some great recruitment results across The Good Care Group and Oxford Aunts. Sarah is always supportive, responsive and genuinely invested in our success. A great partnership and a team we really value!

September 1, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Rebecca,

Thanks so much for taking the time to leave such a lovely review! It's great to hear that you've had such a positive experience working with us and that Sarah has been so helpful and supportive along the way. We'll make sure to pass your kind words on to her! It's fantastic to hear about the success you've had across The Good Care Group and Oxford Aunts, and we really appreciate you choosing CV-Library to support your recruitment. We look forward to continuing to work with you!

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

A great platform for sourcing CV's

We've been using CV-Library to support our recruitment needs and have found it to be a really useful platform for sourcing candidates across a variety of roles, our Customer Success Specialist is Terri and she is always very helpful when we need any further assistance.

The database offers a good range of candidates, and the search facilities make it easy to identify people with the skills and experience we're looking for. It's a valuable tool for reaching potential candidates and supporting our day-to-day recruitment activities.

Overall, we've had a positive experience using CV-Library and would recommend it to other recruitment professionals looking for an effective CV database and candidate sourcing platform.

November 2, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Natasha,

Thank you for taking the time to leave such a positive review! We're delighted to hear that CV-Library has been a valuable tool in supporting your recruitment activities and helping you find the right candidates across a variety of roles.

It's also fantastic to hear that Terri has been providing such helpful support. We'll be sure to pass your kind words on to her!

We really appreciate your recommendation and look forward to continuing to support your recruitment needs.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Excellent service

Everyone at CV Library has been extremely helpful and useful to me. Cant fault the way they look after their customers and would recommend them to anyone.

October 30, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Stephen,

Thank you for such a fantastic review! We're really pleased to hear that you've had such a positive experience with the team and that you've felt well looked after. Your recommendation means a great deal to us, and we really appreciate you taking the time to share your feedback!

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Love Terri she is great

Love Terri she is great, always happy to help and offer advice

October 30, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Lou,

Thank you so much for your lovely feedback! We're delighted to hear that Terri has been so helpful and supportive. We'll be sure to pass your kind words on to her. It's always great to hear when our team makes a positive difference!

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

I recently had my refresher training…

I recently had my refresher training with Katie Morgan, and even though I’ve used CV-Library before, Katie did a fantastic job of keeping the session interesting, engaging and genuinely useful.
I also have to mention how great the communication was beforehand. The whole experience was a 10/10!
As a busy recruiter, any help or support is always hugely appreciated, and Katie absolutely delivered! Thank you so much, Katie, for your time, knowledge and excellent service!

October 30, 2026
Unprompted review
Rated 5 out of 5 stars

CV Library is my go-to recruitment tool…

CV Library is my go-to recruitment tool where the majority of my placements come from. Callie is always checking to see how I’m getting on and always offering help and advice, which is always really appreciated. I couldn’t ask for a better service.

October 29, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Laura,

Thank you for your fantastic feedback! We’re delighted to hear CV-Library plays such an important role in your recruitment success and that Callie provides such great ongoing support. We’ll be sure to pass your kind words on to her!

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Scarlett from CV Library

Spoke with Scarlett today after having a few problems with the system... the support & advice she gave me was amazing! A true credit to the team.

- Thanks for saving me a headache!

October 29, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Matt,

Thank you for your lovely feedback! We’re so pleased Scarlett was able to help resolve your issues and make things easier for you. We’ll be sure to pass your kind words on to her!

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Sarah was really helpful with my…

Sarah was really helpful with my request for improving boolean searches and went above and beyond today to assist my enquiry :)

October 29, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Dan,

Thank you for your lovely feedback! We’re delighted to hear Sarah went above and beyond to help improve your Boolean searches. We’ll be sure to pass your kind words on to her!

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

friendly and responsive

friendly and responsive

October 29, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Lawrence,

Thank you for your feedback! We’re delighted to hear you’ve had a positive experience with our team and appreciate you taking the time to share your review.

Kind Regards,
The CV-Library Team

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