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Review summary

Created with AI, based on recent reviews

Considering 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and helpful staff, noting their friendly demeanor and willingness to answer questions. Many people highlight the excellent service, describing it as thorough, efficient, and well-organized from start to finish, with a smooth user experience. Reviewers appreciate the detailed and easy-to-understand reports, often mentioning the valuable insights provided. The company's communication is frequently commended, with consumers noting prompt contact and helpful follow-up discussions with surveyors. However, a few other people also felt that there was a lack of accountability for items not picked up by the surveyor and an unprofessional service when issues were raised.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the professional, efficient,... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being professional,... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently highlight excellent... See more

User experience

Customers consistently note positive experiences with user experience. Reviewers frequently highlight the... See more

Customer communications

Clients share positive opinions on contact. Customers consistently praise the ease of communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used CWH on 2 occasions. Once for a level 2 survey on a property purchase and another to help us redeem the help 2 buy loan. In both instances CWH were fantastic. The surveyors (Richard... See more

Company replied

Rated 5 out of 5 stars

CWH Surveyors were very thorough…. I was going to buy a bungalow that I knew demanded a lot of attention as it needed updating, however I was made aware that the roof needed to be re felted and chimne... See more

Company replied

Rated 5 out of 5 stars

We were really pleased that we had the survey as Wayne's very detailed and comprehensive report pointed out potential problems with the roof and drains that we would have otherwise not been aware of .... See more

Company replied

Rated 5 out of 5 stars

I was recommended by both my solicitor and agent to use CWH Surveyors. I was assigned with James Glover whose communication was seamless and the whole arrangement process of booking a survey was quick... See more

Company replied


Company details

  1. Real Estate Surveyor
  2. Building Consultant
  3. Chartered Surveyor
  4. Surveyor

Written by the company

Providing Expert, Local Surveys and Valuations Across the East Midlands, Yorkshire, East Anglia & West Midlands. Our team of RICS Chartered surveyors have helped over 10,000 clients in the past five years.


Contact info

4.9

Excellent

TrustScore 5 out of 5

129 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Very professional and helpful service…

Very professional and helpful service throughout the whole process. The survey report was detailed, easy to understand and highlighted all important points clearly. Communication was excellent and the team kept us updated at every stage. Would definitely recommend CWH Surveyors to anyone buying a property.

April 21, 2026
Unprompted review
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Rated 5 out of 5 stars

Robert the surveyor was very…

Robert the surveyor was very professorial and thorough.
He was patient and understanding and explained everything he was doing.
I would certainly recommend CWH Surveyors

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Neil the surveyor was very pleasant and…

Neil the surveyor was very pleasant and knowledgeable. The report was produced in a timely manner and was clear and easy to understand. Neil was able and very willing to answer the few follow up questions we had.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Very happy with the survey carried out. The surveyor, Victoria Bocock, was very approachable, friendly and professional. On a few occasions I contacted her for further information and advice, via email and phone. Each time she provided me with all the answers to my questions.

April 10, 2026
Unprompted review
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Rated 5 out of 5 stars

An excellent experience

I used CWH Surveyors recently for a house purchase following a recommendation I received from a family member. Throughout the process I found the team friendly and professional. The survey was booked in promptly and I was kept informed of timescales throughout the process.

When the report was received I feel the level of detail that Robert went into with the survey was excellent and helped highlight areas that I need to look into. As part of the sales process I had an issue crop up that required a bit of further discussion with an expert. I was able to later clarify that issue with another surveyor (as Robert was unavailable at the time). I was very impressed with the level of detail the survey provided and I feel the survey was performed at a fair price. All in all I was very happy with the service

March 10, 2026
Unprompted review
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Reply from CWH Surveyors

Thank you for your kind words, Ben, and for choosing CWH Surveyors following your family member's recommendation. We're pleased Robert's detailed report gave you the clarity you needed, and that our team were able to support you throughout the process. We wish you all the best with your purchase!

Rated 5 out of 5 stars

HIghly recommended

CWH provided a very clear, comprehensive report which we were very happy with. Highly recommended.

March 4, 2026
Unprompted review
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Reply from CWH Surveyors

Thank you, Beryl! We're delighted you were happy with the report. We appreciate the recommendation!

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Rated 5 out of 5 stars

Nice people to work with

Nice people to work with, very efficient, did exactly what I needed.

April 30, 2026
Unprompted review
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Reply from CWH Surveyors

Thank you, Andrew! Great to hear we hit the mark. We look forward to helping you again in the future.

Rated 5 out of 5 stars

From start to finish, completely professional and helpful.

Because of the age and size of the building we were looking to purchase, we went for a Level 3 Survey. From start to finish, the surveyor (Phillip) kept us informed of the process. Once completed, he carefully explained his findings and the potential impact on the building's structure.
I can't recommend CWH enough.

March 13, 2026
Unprompted review
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Reply from CWH Surveyors

Thank you, Sid! We're glad Phillip could guide you through the Level 3 process so thoroughly. Your kind recommendation means a lot to us.

Rated 5 out of 5 stars

A valuable experience

The surveyor was courteous and professional. The report was produced in good time and gave us a clear insight, through clear descriptions and photographs, into the condition of the property. This enabled us to make decision to proceed with the purchase without delay.

March 25, 2026
Unprompted review
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Reply from CWH Surveyors

Thank you, Graham! We're pleased the report gave you the clarity and confidence to proceed. Best wishes with your purchase.

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Rated 5 out of 5 stars

Property survey

The initial telephone contact provided us with a good overview of the service the company provided to enable us to choose the correct survey level. The survey report gave us a clear indication of the condition of the property and recommendations for further investigations. From this we were able to seek assurances from our solicitor.

March 17, 2026
Unprompted review
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Reply from CWH Surveyors

Thank you, Margie! We're glad the initial consultation helped you choose the right survey level and that the report gave you the information you needed. Best of luck with the purchase!

Rated 5 out of 5 stars

Great customer service

Great customer service, I made a booking and they came out at a time to suit me, great communication. The report was sent promptly.

March 16, 2026
Unprompted review
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Reply from CWH Surveyors

Many thanks for your feedback. I'm glad we could be of assistance and we will be delighted to assist in the future if required.

Rated 4 out of 5 stars

Lots of detail

Lots of detail. Got the roof repaired. Good contact with surveyor. Would have liked a bit more detail re boring insects in garage. Handy to know about bathroom access and trip hazard. On the whole a worthwhile experience if a bit overpriced. Might consider another company next time due to price.

April 28, 2026
Unprompted review
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Reply from CWH Surveyors

Many thanks for your feedback on the survey in Retford.

We are pleased to hear that you were able to negotiate based on our findings, it sounds like the cost of the survey was well worth the benefit.

Rated 5 out of 5 stars

Very personal and Professional

Very personal, no call centres, contacted by the surveyor himself via mobile.
Professional and thorough.
Would absolutely use them again.

March 16, 2026
Unprompted review
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Reply from CWH Surveyors

Thank you, Ryan! We're really pleased you appreciated the direct, personal approach — it's exactly how we like to work. Great to hear you found the survey thorough, and we'd be delighted to help you again in the future!

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Rated 5 out of 5 stars

Fantastic communication

Fantastic communication, very thorough survey and the surveyor couldn’t do enough to help us, even after the survey took place.

March 11, 2026
Unprompted review
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Reply from CWH Surveyors

Thank you, Emma! It's wonderful to hear the communication and thoroughness made such a difference. We always aim to be there for our clients beyond the survey itself, so we're glad that came through. We wish you all the best with your purchase!

Rated 5 out of 5 stars

I was recommended by both my solicitor…

I was recommended by both my solicitor and agent to use CWH Surveyors. I was assigned with James Glover whose communication was seamless and the whole arrangement process of booking a survey was quick and easy! James conducted the survey and the report was with me within a few days and his recommendations were much appreciated. He took the time out to answer any further questions I had and always make sure to check in with me. Me and my partner are beyond grateful to the whole team and cannot recommended their services enough! Thank you all so much

March 6, 2026
Unprompted review
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Reply from CWH Surveyors

Thank you so much, Priscilla! It's fantastic to hear James made the whole process feel seamless from start to finish — the personal check-ins and follow-up support are exactly what we pride ourselves on. We wish you and your partner all the very best in your new home!

Rated 5 out of 5 stars

Excellent professional service

Excellent professional service with insightful observations and superb clarity. The report was 78 pages and expertly laid out. Thank you

March 19, 2026
Unprompted review
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Reply from CWH Surveyors

Thank you, Stuart! We're delighted the report met your expectations in both detail and clarity. Glad it proved a useful resource — thank you for choosing CWH Surveyors!

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