CWH Surveyors Reviews 

172
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 163 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally friendly, polite, and professional throughout the entire process. People really appreciate the prompt communication, quick scheduling, and efficient handling of all inquiries. Consumers are also very pleased with the thorough and detailed documents provided following every property assessment. Many individuals note that the team takes extra time to explain complex findings clearly and patiently answer follow-up questions. Happy buyers would strongly recommend these reliable professional services to anyone needing expert property assistance. Everyone involved feels well supported and genuinely cares about delivering outstanding results.

What people talk about most

Service

People report high satisfaction and appreciation for the professional, efficient service provided throughout... See more

Staff

Users describe positive interactions with staff, highlighting that team members are consistently... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication... See more

User experience

Clients share positive opinions on user_experience, highlighting a very efficient and smooth process with... See more

Response time

Customers had positive experiences with response time, highlighting fast communication and quick turnaround.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used CWH on 2 occasions. Once for a level 2 survey on a property purchase and another to help us redeem the help 2 buy loan. In both instances CWH were fantastic. The surveyors (Richard... See more

Company replied

Rated 5 out of 5 stars

After the initial conversation with both the officer and the surveyor carrying out the work. We arranged a time convenient to all concerned. Once the survey had taken place we waited approx 2 days f... See more

Company replied

Rated 5 out of 5 stars

The team of Miles, the surveyor, and Liezl, the Head Administrator, went out of their way to assist me. The level 3 survey was comprehensive, all emails and phone calls were answered/returned prom... See more

Company replied

Rated 5 out of 5 stars

CWH Surveyors were very thorough…. I was going to buy a bungalow that I knew demanded a lot of attention as it needed updating, however I was made aware that the roof needed to be re felted and chimne... See more

Company replied


Company details

  1. Real Estate Surveyor
  2. Building Consultant
  3. Chartered Surveyor
  4. Surveyor

Written by the company

CWH Surveyors is a team of RICS Chartered Surveyors providing expert, local property surveys and valuations across the East Midlands, West Midlands, Yorkshire, and East Anglia, including Norfolk and Cambridgeshire. Over the past five years we've helped more than 10,000 clients make confident, informed decisions about the properties they're buying, selling, or maintaining. We offer RICS Home Survey Level 2 for properties in reasonable condition, RICS Home Survey Level 3 for older, unusual, or heavily altered properties, and RICS Property Valuations for probate, divorce, Help to Buy, Right to Buy, and private sale purposes. We also provide expert witness property reports and work with a wide network of mortgage panel managers on behalf of corporate clients. Our surveyors are based locally in towns and cities including Nottingham, Leicester, Norfolk, Cambridge, and Grantham, which means the advice you get is grounded in genuine knowledge of the housing markets in your area — not a generic checklist. Clients consistently tell us that what sets us apart is the follow-through: clear communication before and after the survey, a phone call to talk through the findings, and reports that are thorough without being unnecessarily dense. Whether you require a Level 2 survey or a more detailed Level 3 Survey, we aim to give you a property-specific report delivered with clarity, so you know exactly what you're dealing with before you commit.


Contact info

4.9

Excellent

TrustScore 5 out of 5

172 reviews

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4.9

All reviews

(172)

167 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simply the best!

I highly recommend CWH. They provide fantastic service and incredibly thorough surveys - Miles in particular is brilliant at his job and very approachable with questions afterwards. CWH have done 2 surveys for me now and they are simply the best!

November 13, 2025
Unprompted review
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Reply from CWH Surveyors

Thank you so much, Jen — what a lovely review! We'll pass your kind words on to Miles. It's fantastic to have your trust for a second time, and we're delighted to have been of service again!

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Rated 5 out of 5 stars

Personal contact with the surveyor

Personal contact with the surveyor. Comprehensive report and in a way that we can use almost as a check list when renovating the property. Encouragement to ring and chat with any queries.

October 30, 2025
Unprompted review
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Reply from CWH Surveyors

Thank you, Claire! We're so glad the report was comprehensive and useful as you renovate. Our surveyors are always happy to chat through any queries — please don't hesitate to get in touch!

Rated 5 out of 5 stars

Prompt service and polite staff

Once contact had been made the Survey happened quickly and the report was sent through promptly. Miles Hughes was my initial point of contact and was very informative about the process when he called to arrange the survey.

September 29, 2025
Unprompted review
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Reply from CWH Surveyors

Thank you, Maggie! We'll pass on your kind words to Miles — we're so pleased the whole process was prompt and well-communicated from start to finish. We really appreciate your feedback!

Rated 5 out of 5 stars

Good communication and clear…

Good communication and clear explanation of any issues found along with some remedial suggestion. Pleasant and efficient company to deal with.

October 29, 2025
Unprompted review
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Reply from CWH Surveyors

Thank you, Sheila! We're pleased the issues were clearly explained with practical suggestions. It's great to hear you found us pleasant and efficient to deal with — thank you for the kind feedback!

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Rated 5 out of 5 stars

Would definitely recommend

CWH Surveyors we’re recommend to me, they provided a survey for the house we are buying. The team were great, the report was very thorough and brought to light some issues which needed attention and allowed us to get quotes for work before exchanging. Great service, would definitely recommend.

October 6, 2025
Unprompted review
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Reply from CWH Surveyors

Thank you, Maria! We're really glad the thorough report helped you go into the exchange with confidence. That's exactly what we aim for — thank you for the recommendation!

Rated 5 out of 5 stars

Friendly helpful staff and excellent surveyor…

Friendly helpful staff at first point of contact.
Surveyor was excellent. Thorough and speedy with report which was very clear to read. He was also very helpful if we had any queries.

October 22, 2025
Unprompted review
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Reply from CWH Surveyors

Thank you, Jenny! We're delighted the whole experience — from first contact to the survey report — was smooth and helpful. Your kind words mean a great deal to the team!

Rated 5 out of 5 stars

Great communication throughout the…

Great communication throughout the process, and fair pricing.

October 16, 2025
Unprompted review
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Reply from CWH Surveyors

Thank you, Jackie! We're so pleased you found the communication great and the pricing fair throughout the process. We really appreciate your feedback!

Rated 5 out of 5 stars

Excellent service

We had an excellent experience with this company. We were provided with a quick service and a detailed report. We were also very happy with the after care. We had questions which were answered promptly and found our surveyor to be very polite and professional.

October 13, 2025
Unprompted review
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Reply from CWH Surveyors

Thank you, Judith! We're delighted you were happy with both the report and our after care. We always want to ensure our clients feel fully supported — your kind feedback is really appreciated!

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Rated 5 out of 5 stars

Fantastic and efficient

Efficient, excellent communication and helped with any queries I had . Thank you Archie

October 28, 2025
Unprompted review
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Reply from CWH Surveyors

Thank you so much! We'll pass your kind words on to Archie — it's great to hear he was communicative and helpful throughout. We really appreciate the feedback!

Rated 5 out of 5 stars

Good interaction before and after the survey

Good interaction before the survey. VERY detailed survey, followed by the ability to talk to the surveyor after the survey had been delivered. An excellent service

October 15, 2025
Unprompted review
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Reply from CWH Surveyors

Thank you, Tony! We're really pleased the survey was thorough and that our surveyor was on hand to talk things through afterwards. That post-survey support is something we value highly — thank you for the excellent feedback!

Rated 5 out of 5 stars

Great all round service

Extremely professional company. Competitive price and very thorough survey and report. Miles was particularly helpful with my follow up questions and gave good guidance.
Would thoroughly recommend.

October 20, 2025
Unprompted review
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Reply from CWH Surveyors

Thank you, Roy! We'll pass your kind words on to Miles — it's great to hear his follow-up guidance was helpful. Your recommendation means a lot to the whole team!

Rated 5 out of 5 stars

Great company

Great service ,very professional,great communication would definitely recommend

October 24, 2025
Unprompted review
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Reply from CWH Surveyors

Thank you, Anthony! We're delighted you found our service professional and communication great. Your recommendation is very much appreciated!

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Rated 5 out of 5 stars

August Lodge Survey

The survey was carried out on time and the report followed in under a week and was very detailed. The findings were very useful, and highlighted one or two areas that need some attention. More importantly, it gave us the confidence to know the property we are about to purchase is in good sound condition.

October 23, 2025
Unprompted review
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Reply from CWH Surveyors

Thank you, Keith! We're really glad the detailed report gave you the confidence you needed going into your purchase. That peace of mind is exactly what we're here for — best of luck with your new home!

Rated 5 out of 5 stars

Fast and Efficient

Fast, efficient service. Many thanks!

October 8, 2025
Unprompted review
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Reply from CWH Surveyors

Thank you, Rory! We're pleased to hear the service was fast and efficient. We really appreciate the kind words!

Rated 5 out of 5 stars

John Walker was so helpful

John Walker was so helpful, friendly and knowledgeable, can't fault him, great surveyor and Kelly made it an easy service to book and arrange.

November 4, 2025
Unprompted review
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Reply from CWH Surveyors

Thank you, Molly! We'll pass your lovely words on to John and Kelly — it's wonderful to hear the whole experience from booking to survey was smooth and friendly. We really appreciate the kind review!

Rated 5 out of 5 stars

Very professional

Very professional
Very helpful
Great communication
Dealt with upmost care
Recommended

October 15, 2025
Unprompted review
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Reply from CWH Surveyors

Thank you so much, Darren! It's wonderful to hear you felt well looked after throughout. Your recommendation means a great deal to us — we really appreciate the kind words!

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Rated 5 out of 5 stars

A top quality service

Excellent communication from the start and throughout the process.
A top quality, clear, transparent and comprehensive report.
Detailed follow up call to discuss the report.
A highly professional engagement that has given me confidence over the requirements at the property.
Thank you Richard.

October 20, 2025
Unprompted review
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Reply from CWH Surveyors

Thank you, Tony! We'll pass your wonderful words on to Richard — it's brilliant to hear the report and follow-up call gave you the confidence and clarity you needed. We really appreciate the kind review!

Rated 5 out of 5 stars

Fantastic Service

We have used CWH on 2 occasions. Once for a level 2 survey on a property purchase and another to help us redeem the help 2 buy loan.

In both instances CWH were fantastic. The surveyors (Richard and Sophie) were very friendly and professional. They were prompt replying to emails / phone calls and provided the required documentation in a timely manner.

Overall very impressed with the level of service and will definitely be using them again for any future moves.

September 25, 2025
Unprompted review
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Reply from CWH Surveyors

Thank you so much! We'll pass your wonderful words on to Richard and Sophie — it's fantastic to hear you've chosen us twice and that both experiences were positive. We look forward to helping you again in the future!

Rated 5 out of 5 stars

Did what was asked and professionally

Did what was asked and professionally

September 25, 2025
Unprompted review
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Reply from CWH Surveyors

Thank you! We're pleased to have delivered exactly what was needed in a professional manner. Your feedback is very much appreciated!

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