Cyan Teak Furniture Reviews 

301
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality, stunning workmanship, and durable materials of the outdoor furniture, noting that many products arrive fully assembled and are very comfortable to use. People consistently highlight the prompt delivery service, efficient communication, and exceptionally friendly drivers who always go above and beyond to assist customers with placing items in the garden. Some reviewers were not happy with the heavy weight of certain products, noting that the challenging storage requirements and lack of easy folding can make managing them during winter quite difficult.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting sturdy construction and excellent... See more

Delivery service

People report positive experiences with delivery service, highlighting fast and on-time arrivals. Reviewers... See more

Quality

Reviewers mention positive feedback about quality, highlighting sturdy construction and excellent... See more

Staff

Reviewers highlight positive aspects of staff, praising friendly and helpful drivers who frequently go above... See more

Service

Customers consistently report satisfaction with the service, highlighting very friendly and helpful drivers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wanted to buy a solid teak armchair that I could leave outside in all weathers, to match a bench I bought 30 years ago which is till looking great. Many other companies have chairs which look ok but... See more

Company replied

Rated 5 out of 5 stars

Absolutely delighted with our new teak table and 6 rattan and teak chairs. Stunning workmanship and quality. We’ve been looking for a while and nothing compares on quality and price. Delivered within... See more

Company replied

Rated 5 out of 5 stars

Trading under the name Jati we went to view the range at the factory and had an excellent greeting. Perhaps the only slightly negative point is the showroom - could be bigger and more comprehensive.... See more

Company replied

Rated 5 out of 5 stars

We were delighted to discover Cyan furniture. We visited their showroom where we tried various patio chairs.Sarah gave us great advice when she understood our constraints. All furniture was great qual... See more

Company replied


Company details

  1. Garden Furniture Shop
  2. Furniture Store
  3. Outdoor Furniture Store

Written by the company

Cyan is a leading manufacturer and supplier of high-end teak and wicker garden furniture to homes, luxury hotels, spas, resorts, local authorities, schools, restaurants, clubs and so on. We’re competitively priced, with a strong commitment to bio-diversity and sustainable growth.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

301 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(301)

101 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We are delighted with this garden…

We are delighted with this garden furniture and with the prompt and friendly service

March 28, 2024
Unprompted review
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Reply from Cyan Teak Furniture

Thank you for the kind review! We hope you enjoy your new furniture for many years to come.

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Rated 5 out of 5 stars

Teak chairs with outstanding service

From beginning to end I cannot fault this company. Communications were outstanding. Delivery organised perfectly. Driver was excellent, pleasant, careful and polite. The chairs and table are just the best. I won't hesitate to use this company again and also let my family and friends know just how good Cyan are.

March 27, 2024
Unprompted review
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Reply from Cyan Teak Furniture

Thanks for the lovely review, Jenny! We are so happy you are pleased with your new furniture & experience with us, and hope to see you again in the future.

Rated 5 out of 5 stars

Great product and very robust

Great product and very robust. Perfect for what I needed at school

March 25, 2024
Unprompted review
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Reply from Cyan Teak Furniture

Hi Chris, thank you for the lovely review! We are delighted that you like your new furniture and are sure it will serve you well for many years to come.

Rated 5 out of 5 stars

Very pleased with entire experience

We are delighted with the bench which looks beautiful.
I found the 2 people I dealt with in the office extremely helpful, friendly and accommodating. They went out of their way to reassure me about delivery, and replied immediately to my queries. I would thoroughly recommend Cyan as a company.

March 6, 2024
Unprompted review
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Reply from Cyan Teak Furniture

Thank you for the kind review, Shirley. We are so pleased you are happy with your new furniture, and will make sure to pass on your lovely words to the team!

Rated 5 out of 5 stars

Great quality products

I ordered 2 steamers and to my surprise received a beautiful side table for free! Everything is such good quality I can’t wait for summer. Delivery was also a doddle and very prompt.

February 21, 2024
Unprompted review
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Reply from Cyan Teak Furniture

Hi Denise, thank you for the wonderful words. We hope you enjoy your chairs (and side table!) and hope to see you again!

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Rated 5 out of 5 stars

Excellent customer service from start…

Excellent customer service from start to finish.
Superior quality workmanship solid Teak benches.
Delivered on time and placed where I wanted it with care and without any fuss.
I would highly recommend Cyan Teak.

December 1, 2023
Unprompted review
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Reply from Cyan Teak Furniture

Hi Grifiths, we are so happy you enjoyed your experience with us and like your furniture. Thank you for the lovely review!

Rated 5 out of 5 stars

Excellent people to deal with!

Excellent people to deal with!

This order was our 3rd or 4th with Cyan; given some delays in sourcing our plantation chairs (world events I presume?)we were advised of the issues well before the initial delivery date. They kept us abreast of all matters.

And the chairs are excellent quality; heavy, luxurious and quality.

Thank you Cyan

February 8, 2024
Unprompted review
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Reply from Cyan Teak Furniture

Thank you for the wonderful review, Rhydian! We appreciate your understanding and patience, and are so happy you are pleased with your furniture.

Rated 5 out of 5 stars

Quality and service exceeds…

Quality and service exceeds expectation.
Morgan, Linda and the girls were so helpful at the other end of the phone, and the driver was wonderful too.
Thank you for your excellent service from start to finish.
Will definitely be buying more. So thrilled.

February 7, 2024
Unprompted review
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Reply from Cyan Teak Furniture

Thank you for your lovely review! We are so pleased you had a good experience and hope you enjoy your new furniture. We'll make sure to pass your kind words onto the team and hope to see you again in the future!

Rated 5 out of 5 stars

Incredible Service, Incredible Product.

I lost my mum in August 2023, and started the process of getting a bench in her memory. I came across this company on Google and fell in love with their Balmoral Bench 1.8m.

I had some issues with ordering the bench on the website due to specific engravings that I wanted, therefore I reached out to them via phone.

A lady called Linda Russell answered the phone. She was so helpful, I knew immediately this was the company I was going to buy from. She gave me advice but there was one further decision to make, so she let me take a couple of days, and happily took on responsibility for my order. With it being around a very sensitive subject, having someone personal to liaise with make my experience a lot less stressful.

Now, you’d think a company selling large outdoor furniture would have a pretty basic customer service but with this being a memorial bench, I understandably wanted everything to be perfect.

I can’t comment on the rest of their customer service but if their service is anything like the service I got from Linda, this is the place you have to go.

Kind, attentive, prompt, professional are among a few words I would use to describe the service I got from Linda.

All my enquires and all of my concerns were answered by her, even after the bench had been delivered, I went to her for some advice on caring for the bench, and she again, responded promptly.

The bench is absolutely BEAUTIFUL and everything I ever imagined. Thank you to Linda, and to Cyan for helping me create such a perfect place for me to remember my mum.

September 11, 2023
Unprompted review
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Reply from Cyan Teak Furniture

Thank you very much for your wonderful review, Holly. We are so pleased that you were happy with the service from Linda, it does make all the difference when one person takes on an order from start to finish to ensure everything goes smoothly, especially when it is for something as special as a memorial bench. I will be sure to pass along your very kind words to Linda, which I'm sure will make her day!

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Rated 5 out of 5 stars

Excellent service

Excellent service both at time of ordering and delivery. We have used Cyan Teak for several years for our garden furniture and found quality to be very good.

December 14, 2023
Unprompted review
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Reply from Cyan Teak Furniture

Many thanks for your lovely review, Dave! We are so pleased that you have been happy with the service provided and the quality of our furniture!

Rated 5 out of 5 stars

Professional service.

I can’t praise this company high enough. Super quality bench. Shathusni was so helpful with my order especially after I changed part of the inscription after my initial order. She made everything go so smoothly and kept me up to date with it all. What a difference that made. From start to finish excellent customer service. The delivery driver was lovely too. Would highly recommend. Many thanks.

November 9, 2023
Unprompted review
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Reply from Cyan Teak Furniture

Thank you for this fantastic review, Mo! We are so happy to hear that you were pleased with your order and delivery and will be sure to pass your kind words along to Shathusni too!

Rated 5 out of 5 stars

Excellent service and quality bench

Excellent customer service - Shathusni was very helpful - and a great quality bench for our village hall. We look forward to getting it installed to share with our visitors.

September 1, 2023
Unprompted review
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Reply from Cyan Teak Furniture

Thank you for your lovely review! We are so pleased to hear that you are happy with your bench and we will be sure to pass your kind words along to Shathusni.

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Rated 5 out of 5 stars

What a GREAT company.

We can't say enough good things about both Cyan-teak-furniture as a company and also about the products that they sell.
Nothing is too much trouble for them, every member of staff is friendly and helpful and the benches we bought were of such a high standard and really great value for money.
We only wish there were more companies around like them. It was a pleasure buying from them.
Highlands Primary School ( Redbridge)

May 24, 2023
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Thank you so much for your wonderful review, Liz! We are delighted with your feedback and so pleased that you have been happy with your benches!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, kept informed of delivery progress and good follow up.
Companion seat was ready assembled and the cushions were tailored to the seats and substantial with zips.
Competitive price to local garden centre. Driver was on time and very polite

October 6, 2023
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Thank you for your lovely review! We are so pleased you were happy with the service and hope you will enjoy your companion seat for many years to come!

Rated 5 out of 5 stars

excellent quality products purchased at…

excellent quality products purchased at a competitive rate.
Office/Sales team very helpful, and delivery of furniture made easy.

September 29, 2023
Unprompted review
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Reply from Cyan Teak Furniture

Hi Ken, thank you for your kind feedback, we are delighted you were happy with your order!

Rated 5 out of 5 stars

Excellent product

Excellent product, good sales staff keen prices and efficient delivery.

July 1, 2023
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Thank you for your great review, Mike!

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Rated 5 out of 5 stars

Beautiful, solid bench

I am delighted with the beautiful memorial bench I purchased from Cyan Teak after seeing one of their benches in my local park.
Ordering was simple, I knew from the beginning how long it would take and the delivery was bang on time.
I had several discussions with the company as the bench is very precious to me and my family, which made the engraving very significant. The members of staff I spoke to were kind, compassionate and very efficient.
We are very happy with the lovely solid bench which has been much admired by all who sit on it.

August 21, 2023
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Hi Jane, thank you very much for leaving us this wonderful review! We are so pleased that you were happy with the ordering and delivery process and are delighted to hear that you are happy with your memorial bench.

Rated 5 out of 5 stars

A really good experience from start to…

A really good experience from start to finish. The person I spoke to on the phone about my order couldn't have been more helpful. The bench arrived on the day requested & is of top quality - competitively priced, extremely well made & beautifully finished. The delivery person was very helpful, smiley & friendly.
Would highly recommend!
Thank you!

October 3, 2023
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Thank you for your wonderful review! We are delighted that you were happy with both the order and the delivery, and we hope you will be enjoying your bench for many years to come!

Rated 5 out of 5 stars

Superb service.

Superb service.
Helpful sales .
Quality bench. Delivery without a hitch. 110% recommend.

September 22, 2023
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Hi Neil, thank you for your great review - we are delighted to hear you were happy with the bench and the service!

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