Cyan Teak Furniture Reviews 

301
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality, stunning workmanship, and durable materials of the outdoor furniture, noting that many products arrive fully assembled and are very comfortable to use. People consistently highlight the prompt delivery service, efficient communication, and exceptionally friendly drivers who always go above and beyond to assist customers with placing items in the garden. Some reviewers were not happy with the heavy weight of certain products, noting that the challenging storage requirements and lack of easy folding can make managing them during winter quite difficult.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting sturdy construction and excellent... See more

Delivery service

People report positive experiences with delivery service, highlighting fast and on-time arrivals. Reviewers... See more

Quality

Reviewers mention positive feedback about quality, highlighting sturdy construction and excellent... See more

Staff

Reviewers highlight positive aspects of staff, praising friendly and helpful drivers who frequently go above... See more

Service

Customers consistently report satisfaction with the service, highlighting very friendly and helpful drivers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wanted to buy a solid teak armchair that I could leave outside in all weathers, to match a bench I bought 30 years ago which is till looking great. Many other companies have chairs which look ok but... See more

Company replied

Rated 5 out of 5 stars

Absolutely delighted with our new teak table and 6 rattan and teak chairs. Stunning workmanship and quality. We’ve been looking for a while and nothing compares on quality and price. Delivered within... See more

Company replied

Rated 5 out of 5 stars

Trading under the name Jati we went to view the range at the factory and had an excellent greeting. Perhaps the only slightly negative point is the showroom - could be bigger and more comprehensive.... See more

Company replied

Rated 5 out of 5 stars

We were delighted to discover Cyan furniture. We visited their showroom where we tried various patio chairs.Sarah gave us great advice when she understood our constraints. All furniture was great qual... See more

Company replied


Company details

  1. Garden Furniture Shop
  2. Furniture Store
  3. Outdoor Furniture Store

Written by the company

Cyan is a leading manufacturer and supplier of high-end teak and wicker garden furniture to homes, luxury hotels, spas, resorts, local authorities, schools, restaurants, clubs and so on. We’re competitively priced, with a strong commitment to bio-diversity and sustainable growth.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

301 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(301)

101 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent products

On time delivery, well packaged excellent products, all received in good condition. Delivery driver very helpful and put all packages where needed.
All round excellent service which can be highly recommended.

June 18, 2024
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Hi Roger, thank you for leaving a review! We're happy you enjoyed your experience with us and will make sure to pass on your kind words to the driver.

Advertisement
Rated 5 out of 5 stars

The glorious oak bench was delivered…

The glorious oak bench was delivered with care as advised. Really good instructions on wood care and a great solid carefully made bench. A lifetime investment thank you!

June 14, 2024
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Thank you for the review, Jonathan! We're so pleased that you're happy with your new furniture and hope to see you again in the future!

Rated 5 out of 5 stars

Quick response

Quick response, very helpful

June 14, 2024
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Thank you for the review, we are so pleased we could give you a great experience and hope to see you again in the future.

Rated 5 out of 5 stars

I researched teal benches for several…

I researched teal benches for several years, particularly bearing in mind a limited budget and wanting the best quality the former would allow.
There were several companies selling the sort of bench I wanted, but Cyan always suited most appropriately and a Cyan bench was the one I eventually ordered.
It arrived yesterday evening and was manhandled through the house to the garden by the most obliging driver and assistants had previously organised, all in a trice. I was very pleased with the whole episode; with the bench quality, appearance, price, et al, the delivery, and the competence evidenced by the head office staff. Many thanks all.

June 13, 2024
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Hi John, thank you so much for the lovely words! We're so pleased that you enjoyed your experience with us and are happy with your new bench. We'll make sure to tell the drivers and team of your appreciation and hope to see you again in the future!

Rated 5 out of 5 stars

Teak Banana Benches & Circular Table

This was an excellent experience from start to finish. I was dubious about ordering furniture ‘blind’ however the process was seamless. All phone calls were answered quickly and without any music & queuing!! The 2 teak banana benches and circular folding table are of excellent quality and were very well packaged. The items were delivered on the date specified and I was provided with a 1hr delivery slot. The driver arrived on time in the pouring rain and was extremely helpful and efficient. Highly recommended.

May 28, 2024
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Thank you for the lovely review! We are so pleased you enjoyed your experience with us and are happy with your new furniture. We will make sure to pass your comments on to the driver and hope to see you again in the future!

Advertisement
Rated 3 out of 5 stars

Bought a Teak Buckingham Garden bench a…

Bought a Teak Buckingham Garden bench a few weeks ago. It has looked great but the last few days even although it's dried out from the rain it now has water staining marks all over it & looks a mess. We haven't put any sealant or anything on it, just left it as it was when it arrived as suggested in the ad.
Was a real hassle getting it delivered as they only deliver to certain areas on certain days...which were my 2 days I work away from home. They wanted me to ask my elderly neighbours to wait in for it and help the driver carry it in!!!! After an unnecessarily frustrating process they agreed to deliver on another day & I had to help carry a very heavy bench. Would be helpful if they put areas they deliver to on which days in their ad. then I would have ordered elsewhere.

April 26, 2024
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Hi Philippa,

Thank you for taking the time to write this review. We are committed to continuously improving our services and delivering the highest possible standards and regret that we did not meet them in your case.

Please do not worry about the watermarks, this is a natural occurrence when new fine-sanded teak wood is initially exposed to the elements. You will find that these are temporary and will fade over time, being part of the normal process of patination. However, if bothersome, they can easily be removed with a light sanding. Please note your bench has been manufactured from genuine Grade A teak wood, which can withstand inclement weather without the application of any teak care products.

Our delivery protocol typically involves a single driver, and we inform customers in advance if assistance is required for heavy items. We strive for flexibility in our delivery schedules and, in your case, adjusted the route of one of our vans to accommodate your needs. Despite these efforts, we recognize that we cannot always provide an ideal delivery timeslot, and we apologise for not meeting your expectations. We are constantly exploring other delivery options and appreciate your feedback on this matter.

We hope you are enjoying the design and comfort of your bench. Should you have any further queries or require additional assistance, please do not hesitate to contact us.

Rated 5 out of 5 stars

A very caring and efficient company

A very caring and efficient company. Easy to order, and new garden furniture delivered on time. We are very pleased with the quality.

May 22, 2024
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Thank you for the review, Ian! We're so happy we could provide you with a great experience and hope you enjoy your new furniture.

Rated 5 out of 5 stars

Five star experience!

Easy online ordering, prompt delivery, well packaged and excellent product! What’s not to like?
This was my third or fourth purchase from Cyan and have been very satisfied with the service and product each time so much so that I don’t bother to even look at other websites!

May 14, 2024
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Hi Sandra, what lovely words! Thank you so much for leaving a review about your experiences with us. We hope you enjoy your new furniture and that we continue to see you in the future!

Rated 5 out of 5 stars

Bench

Easy ordering. Good updates about delivery. Rocker bench is sturdy and a lovely addition to our garden.

May 21, 2024
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Thank you for the review, Maggie! We're happy you enjoyed your experience with us and hope you get lots of use out of your new bench.

Advertisement
Rated 5 out of 5 stars

Excellent product and excellent staff

I was delighted with the product itself - very well made, solid, and good looking. After a slight wobble with my internet order I rang the company and it was such a pleasant change to have my call answered by a real person, a very helpful lady who did my order for me. The delivery driver was also very helpful and offered to carry the (very heavy) item to where I wanted it to be.

May 9, 2024
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Thank you for the review, Anna! We are delighted that you enjoyed your experience with us and hope you enjoy your new furniture. We will make sure to pass on your lovely words to the team and driver!

Rated 5 out of 5 stars

Buy with confidence 10/10

What an excellent Company. I have bought garden furniture from Cyan a few times and the quality of their products and the very professional service that they provide is second to none! Thank you.

April 29, 2024
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Hi Sebastian, thank you for the review! We're so happy you've enjoyed your experiences with us and hope to see you again in the future.

Rated 5 out of 5 stars

Looking for a memorial bench for my…

Looking for a memorial bench for my late husband I found Cyan Teak online which offered a ready made sturdy bench and also included an inscribed plaque. Delivery was quick and the bench with fitted inscribed plaque was all I had hoped for and more. I would certainly recommend this company for quality, good service and prompt delivery.

April 18, 2024
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Thank you so much for the lovely words. We are so pleased that you are happy with your new bench and will make sure to pass on your kind comments to the rest of the team!

Rated 5 out of 5 stars

Thank you for the complete experience…

Thank you for the complete experience from ordering to delivery. It has been prompt and friendly and furniture is excellent quality.

April 4, 2024
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Thank you for the kind review. We hope you enjoy your new furniture and will pass on your lovely words to the team!

Advertisement
Rated 5 out of 5 stars

Garden Bench

Such a great company to deal with. Customer service was outstanding for my rush order. Delivery was prompt. The bench we ordered was wonderful quality. Can't fault anything and I will definitely recommend should the need arise.

April 17, 2024
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Hi Karen, thank you so much! We're so pleased that you love your new bench and will definitely pass on your lovely words to the team.

Rated 5 out of 5 stars

A good quality bench .

Ordered a 3 seater bench, fantastic customer service explained everything I needed to know , Fast delivery too.
The bench was beautiful, good quality that will last . If you're looking for garden furniture please try Cyan. You really won't be disappointed. Also would recommend the seat cover , sounds a lot but they give you a discount and the quality is superb . Regards to all the Team at Cyan. Mr Harris.

April 16, 2024
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Hi Mr Harris, thank you so much for the lovely review! We are so happy that you enjoyed your experience with us and are pleased with your new furniture, and will make sure to pass your kind words on to the team.

Rated 5 out of 5 stars

Outstanding quality, Cyan teak furniture.

Extremely happy with the quality of our teak garden furniture. It really is top-end quality, beautiful wood, very well finished, stainless steel fixings and it's heavy. I am confident that this will last a long time. In truth, the quality is a match to stuff 2 or 3 times the price.
It's also impossible to fault Cyan's service, from order through to delivery and assembly.
A firm 5-star recommendation from a very happy customer.

April 10, 2024
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Hi Dean, what lovely words! We hope you enjoy your new furniture (which will indeed last for many many years to come!) and will pass on your compliments to the team. Thank you!

Rated 5 out of 5 stars

Great product, great service

A lovely, robust teak bench, carefully delivered exactly on time. Thank you!

April 2, 2024
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Hi Tim, thank you for the lovely review! We're so happy you're pleased with your new bench and hope to see you again in the future.

Advertisement
Rated 5 out of 5 stars

Received our order this morning…

Received our order this morning delivered by a polite and courteous delivery driver . All unpacked and placed as required
Excellent service well done Cyan!

April 4, 2024
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Thank you for the kind words, Robert! We're happy you enjoyed your experience with us and hope to see you again in the future.

Rated 5 out of 5 stars

The reclaimed teak plantation chairs I…

The reclaimed teak plantation chairs I purchased are wonderful. Better than I expected, very solid and well made. Delivery crew were fab and the Chatora were packaged and protected perfectly. Quality experience and product.

March 28, 2024
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Hi Tim, thank you so much for the lovely review! We are so pleased that you are happy with your new chairs and hope you get lots of use out of them.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look