Cyan Teak Furniture Reviews 

301
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality, stunning workmanship, and durable materials of the outdoor furniture, noting that many products arrive fully assembled and are very comfortable to use. People consistently highlight the prompt delivery service, efficient communication, and exceptionally friendly drivers who always go above and beyond to assist customers with placing items in the garden. Some reviewers were not happy with the heavy weight of certain products, noting that the challenging storage requirements and lack of easy folding can make managing them during winter quite difficult.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting sturdy construction and excellent... See more

Delivery service

People report positive experiences with delivery service, highlighting fast and on-time arrivals. Reviewers... See more

Quality

Reviewers mention positive feedback about quality, highlighting sturdy construction and excellent... See more

Staff

Reviewers highlight positive aspects of staff, praising friendly and helpful drivers who frequently go above... See more

Service

Customers consistently report satisfaction with the service, highlighting very friendly and helpful drivers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wanted to buy a solid teak armchair that I could leave outside in all weathers, to match a bench I bought 30 years ago which is till looking great. Many other companies have chairs which look ok but... See more

Company replied

Rated 5 out of 5 stars

Absolutely delighted with our new teak table and 6 rattan and teak chairs. Stunning workmanship and quality. We’ve been looking for a while and nothing compares on quality and price. Delivered within... See more

Company replied

Rated 5 out of 5 stars

Trading under the name Jati we went to view the range at the factory and had an excellent greeting. Perhaps the only slightly negative point is the showroom - could be bigger and more comprehensive.... See more

Company replied

Rated 5 out of 5 stars

We were delighted to discover Cyan furniture. We visited their showroom where we tried various patio chairs.Sarah gave us great advice when she understood our constraints. All furniture was great qual... See more

Company replied


Company details

  1. Garden Furniture Shop
  2. Furniture Store
  3. Outdoor Furniture Store

Written by the company

Cyan is a leading manufacturer and supplier of high-end teak and wicker garden furniture to homes, luxury hotels, spas, resorts, local authorities, schools, restaurants, clubs and so on. We’re competitively priced, with a strong commitment to bio-diversity and sustainable growth.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

301 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(301)

101 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wimbledon bench is champion

Very useful pre and post sale advice by email including useful teak maintenance information on website.
Delivery to North Wales highly efficient in accurate advice of likely delivery time and helpful location of Wimbledon banana bench - which we are delighted with. Looks great and well made.

September 24, 2024
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Hi David, thank you for leaving us a review. We hope that you enjoy your new bench and will pass on your comments to the team!

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Rated 5 out of 5 stars

Prompt delivery and assembly of a very…

Prompt delivery and assembly of a very high quality table. Excellent experience from ordering to after sales.

September 6, 2024
Unprompted review
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Reply from Cyan Teak Furniture

Thank you for the review, David! We're happy you enjoyed your experience with us and hope to see you again in the future.

Rated 5 out of 5 stars

A great deal!

I found the staff very helpful. I was able to discuss and select exactly what furniture I needed, and was given a good price. The furniture was delivered promptly, and is of very good quality. I would thoroughly recommend this company.

June 24, 2024
Unprompted review
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Reply from Cyan Teak Furniture

Hi Roger, thank you for leaving us a review. We're so pleased that we could provide you with an enjoyable experience and hope you get lots of use out of your new furniture!

Rated 5 out of 5 stars

All positive

We bought a large table and 4 chairs a couple of years ago and have been very pleased with them. So when it came to finding a bistro-sized table for a small sunny corner to use with one of the chairs, I thought of this company and found the perfect one - solid and foldable, big enough for 2 people to use, but small enough to be easily moved around and stored. Priced very reasonably too for the quality of material and construction.

Bit of a shocker to get it delivered within 3-4 days of ordering; I was expecting it to take quite a bit longer.

I have no hesitation in recommending Cyan, as our experiences with them have been very positive.

August 28, 2024
Unprompted review
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Reply from Cyan Teak Furniture

Hi Mags, thank you for the review! We're happy we could help you find the perfect table for your garden and hope you get a lot of use out of it in the late summer sun!

Rated 5 out of 5 stars

Excellent quality item

Excellent quality item - very pleased. We managed to overcome possible access issues for the Delivery. Excellent communications - I wish all suppliers of such items were as sensible and helpful. I would highly recommend on the quality, pricing and overall excellent Service. Thank you very much.

September 3, 2024
Unprompted review
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Reply from Cyan Teak Furniture

Hi James, thank you for leaving us a review. We're so pleased that you enjoyed your experience with us and hope to see you again in the future!

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Rated 5 out of 5 stars

Excellent Service and Beautiful Bench…

We received an excellent service from Start to Finish when we bought a Memorial Bench from Cyan-Teak Furniture. My sons bought the Bench for it to be placed in the Cemetery in Memory of Their Dad . the Ladies we spoke to were very Polite, Friendly and Helpful. On the Bench being delivered we even more Surprised - It was even better than what we expected. Thank you ALL and I would recommend anyone to buy from this Company.

August 28, 2024
Unprompted review
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Reply from Cyan Teak Furniture

Thank you for leaving a review, Sandra. We're glad that you're pleased with the bench and will pass on your kind words to the team.

Rated 5 out of 5 stars

I wanted to buy a new bench by phone as…

I wanted to buy a new bench by phone as I find online difficult. The person I spoke to was friendly and she made it easy to complete the purchase with my card. It took about five minutes, and I was given a date and time for the delivery. Two days later it arrived, as promised, and the driver patiently unloaded and carefully wheeled it into place. What a beautiful, chunky, comfortable bench. Many thanks ! I love it and so do the family.

August 22, 2024
Unprompted review
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Reply from Cyan Teak Furniture

Hi Sheila, we're so pleased we could provide you with a great experience, and thank you for taking the time to leave a review! We'll make sure to pass on your comments to the team and hope you enjoy your new bench for many years to come.

Rated 5 out of 5 stars

Our 85 year old Director of Nowell…


Our 85 year old Director of Nowell Court, Eileen is over the moon with her new benches

August 22, 2024
Unprompted review
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Reply from Cyan Teak Furniture

Hi Donna, thank you for the review! We hope Eileen and the people of Nowell Court enjoy plenty of use out of your new benches!

Rated 5 out of 5 stars

Excellent Garden Bench of the highest quality.

Our garden bench was delivered as promised in a very timely manner. We are extremely impressed with the quality, finish and workmanship of the bench which exceeded our expectations. It looks fantastic in our garden setting and we cannot recommend Cyan highly enough and we will certainly be purchasing from them again.

August 22, 2024
Unprompted review
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Reply from Cyan Teak Furniture

Thank you for the review, Michael! We're so pleased that you're happy with your new bench and hope to see you again in the future!

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Rated 5 out of 5 stars

We have been searching in vain for many…

We have been searching in vain for many months, for some high quality, solid teak garden furniture, to replace our old furniture.
We wanted to be able to actually view the furniture before we purchased, and Cyan Teak was rare, in that they have a showroom in Coulsdon.
Travelling from Yorkshire, it was a long day (450 miles round trip !!!), but well worth it, to confirm the quality, BEFORE we bought.
The delivery process was excellent.
Cyan Teak agreed a delivery window, contacted us to confirm nearer the time, gave us an estimate of when our furniture would arrive, and the driver called us as he was leaving his previous drop, to let us know that he would be with us in 25 minutes time.
A very personable young man (Shamek) unloaded his van, and assembled our table extremely professionally, whilst I unpacked our chairs.
A great experience from start to finish, we are delighted with the quality of our furniture, and would have no hesitation in recommending Cyan Teak to colleagues, friends and family.

August 15, 2024
Unprompted review
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Reply from Cyan Teak Furniture

Hi Ian, thank you for the review, and for travelling so far to come see us! We're so happy we could help you find what you were looking for and will make sure to pass on your kind words to Shamek.

Rated 5 out of 5 stars

Fantastic quality

Very nervous buying without seeing . Excellent communication with delivery details and quick to respond to any queries.
On arrival we where delighted with the bench top quality heavy and sturdy, and looks beautiful. A perfect tribute to our dear Mums memory
Thank you

August 8, 2024
Unprompted review
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Reply from Cyan Teak Furniture

Hi Ann, thank you for leaving a review. We're so pleased that you enjoyed your experience with us and that you are happy with your new bench!

Rated 5 out of 5 stars

beautiful bench

beautiful bench , workmanship spot on , lovely thick timber to match my lovely thick wife when she sits on it . marks out of 5 : 8

August 8, 2024
Unprompted review
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Reply from Cyan Teak Furniture

Thank you for the review, Michael! We're so happy that you're pleased with your new bench and hope to see you again in the future!

Rated 5 out of 5 stars

First class service and beautiful product

First class experience of ordering a memorial bench. I managed to omit ordering the plaque in the first instance and had to add it, the person who helped me add this sent me photos of the font and the size and how my wording would look and added it to the order checking commas and capitals. Truly wonderful customer service. I was kept informed of delivery schedule and it has arrived and is a beautiful bench.

August 1, 2024
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Hi Alan, thank you for leaving a review! We're so pleased that we could provide you with an enjoyable experience and that you are happy with the memorial bench. We'll also make sure to pass on your lovely comments to the team!

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Rated 5 out of 5 stars

Nice Teak furniture Great service all round from contact…

Great service all round from contact with the office to delivery of the teak table and chairs and Balmoral bench. Very pleased with the quality and condition of goods. Delivery driver built the table and installed the bench with me all before 8am. I've now recommended Cyan to my village hall committee who are looking for a memorial bench for the village green.

July 23, 2024
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Thank you for the review, Ian! We're so happy that you enjoyed your experience with us and hope you get lots of use out of your new furniture. We'll make sure to pass on your comments to the driver and hope to see you again (and potentially your village hall committee) in the future!

Rated 5 out of 5 stars

Excellent all round!

Excellent customer service and great quality furniture! I ordered a large parasol from Cyan and everything arrived quickly and is great quality. I had bought a slightly cheaper one from their returns stock, so it was missing the cover. When I enquired about this after seeing some fading on my canvass, they sent me a free replacement canvas and gave me a large discount off a separately bought cover. Delivery was free and prompt. Honestly, I couldn't be happier with the service I've received and I'll definitely come back to Cyan when I need something else. I'm very impressed!

July 1, 2024
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Hi Pete, thank you for leaving a review. We're so pleased we could provide you with an enjoyable experience and hope to see you again in the future!

Rated 5 out of 5 stars

Windsor 3 Seater Teak Garden Bench

Windsor 3 Seater Teak Garden Bench with Brass Plaque. Super efficient customer service, speedy delivery and quality product.

July 22, 2024
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Thank you for taking the time to leave a review! We're so happy we could provide you with an enjoyable experience and hope to see you again in the future.

Rated 5 out of 5 stars

So quick

Ordered late on Sunday, with confirmation on Monday, then delivery on Thursday - just amazing service together with real solid wood furniture. We are so pleased, and can only thoroughly recommend the Company and the staff involved 11/10

July 11, 2024
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Thank you for leaving a review! We're so pleased you enjoyed your experience with us and hope you get lots of use out of your new furniture. We'll make sure to pass on your kind words to the rest of the team!

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Rated 5 out of 5 stars

School Bench

When I was buying a bench for my school grounds to mark my retirement, i am so glad that I chose Cyan. They are a company that will go the extra mile, and their customer service was fantastic. I know that the school will get to enjoy it for years to come!

July 9, 2024
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Thank you for the review Joanne! We hope the bench serves the school well for many years to come, and congratulations on your retirement! We will make sure to pass on your lovely comments to the team.

Rated 5 out of 5 stars

TEAK BENCH

All through from ordering to delivering the company has been first rate. The driver who delivered the order took great care and was anxious that the bench was placed why I required it. He was polite.

July 3, 2024
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Hi Peter, thank you so much for leaving a review. We're pleased that you are happy with your bench and will make sure to pass on your kind words to the delivery driver!

Rated 5 out of 5 stars

Balmoral Bench is superb quality and…

Balmoral Bench is superb quality and looks nice and chunky.
Delivery driver was polite and very helpful - more so than other companies

June 22, 2024
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Thank you for leaving a review, Andy! We're so pleased that you enjoyed your experience with us and hope you get lots of use out of your Balmoral Bench! We'll also make sure to pass on your kind comments to the driver.

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