While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality, sleek design, and robust build. Many appreciate the reliability and long-lasting performance of items like power banks and cases, noting their practicality for travel and daily use. The customer service also receives frequent commendation for being efficient, helpful, and providing excellent after-sales support. However, some people were dissatisfied with specific products, such as an Apple Watch case that cracked quickly and affected screen functionality. A few customers also expressed a desire for more variety and choices in the product range.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the quality, reliability,... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the build quality and... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently highlight the excellent and... See more

Based on these reviews

Rated 5 out of 5 stars

Cygnett 10,000 mAh power bank I love this little beauty, with the USB C and 2 USB A outputs and the battery capacity indicator, oh as well as a cool little slot to attach a lanyard as well as a wa... See more

Rated 5 out of 5 stars

Online shopping experience was wonderful - quick efficient and had all the information I needed on the product I was after. I bought the Wireless Elite Audio Adapter. Awesome little adapter - I use t... See more

Rated 5 out of 5 stars

27K Laptop Power Bank (148W) with Case This power bank is an absolute must have for anyone who is looking for long lasting power whist travelling. A sleek design with massive capacity and fast char... See more

Rated 5 out of 5 stars

I always buy Cygnet products. I like the fact that you don’t have to go to a specialised technology shop. I usually buy from my local Big W. Cygnet brand offer a 5year guarantee on their usb cables. I... See more


Company details

  1. Cell Phone Accessory Store

Written by the company

Cygnett products are sold in over 200,000 retail outlets through 42 countries. The range includes over 100 digital accessory products, cables, chargers, cases and a full range of Power Banks. Based in Melbourne the business has a team of passionate design and quality driven experts who strive to ensure every Cygnett product is beautifully crafted, packaged and delivered to customers


Contact info

4.9

Excellent

TrustScore 5 out of 5

159 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service. I bought 2 power banks from a reseller and the first one was faulty on arrival the second one lasted a little longer.
On both occasions, the power banks were replaced quickly and effortlessly. Additionally, the replacement products are excellent. I will buy them in the future and recommend them to anyone who wants a reliable and highly effective PB.

April 8, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Solar power in a charger bank is so…

Solar power in a charger bank is so good when working out on the property I need my mobile connection I just plug my phone into my solar power bank by Cygnet sun inspired solar panel keeps me working all day out in paddock with security of a mobile connection with full power

April 8, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service

I contacted the customer care team about a power bank that was not working properly, after almost having it for two years. Their customer service is exceptional, I received a response on the same day. Sean (the member who responded) sent out a replacement for me immediately. I have been purchasing Cygnett’s products for years and have also recommended them to my friends and family. Their products are great and very durable. Now I can add great customer service to that too!

April 5, 2024
Unprompted review
Rated 5 out of 5 stars

New for Old... perfect

I had bought the wrong item, yes it was old, but still... I asked if I could return it - I was told to donate it or give it to a friend, and a new correct product would be shipped free of charge...
Now that, friends, is the definition of Customer Service.

April 4, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

“Does the job

“Does the job, couldn't ask for a better charger charges my s10 at least 4 times befor it runs out of charge, will recommend to everyone

March 21, 2024
Unprompted review
Rated 5 out of 5 stars

Great products

I had an issue with my purchase of one of the products. I got in contact with the customer care team and dealt with Sean. He was very professional with the situation and the matter was resolved in no time. I am very happy with my purchase and the product works very well.

March 1, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Low fuss. Great tech. Speedy delivery.

I purchased a DeskMate USB-C hub from Cygnett recently. It was delivered quickly and was so easy to install and use. If you are looking for no fuss tech from a local Melbourne company with decent prices and speedy delivery, look no further than Cygnett.

March 5, 2024
Unprompted review
Rated 4 out of 5 stars

Air Tag Holder Purchase…

I recently purchased Cygnett leather case holders for Apple AirTags. While I have yet to "test fly" this latest purchase hence the four star rating (and certainly not the first from Cygnett) I have no doubt that it will prove to be most satisfactory and consistant with the quality products distributed by them.

March 2, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Wireless desk charging pad.

Charges well and manages to charge still through my thick protective phone case. Excellent charger, especially for its price! Great for my work desk.

March 21, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service....

“I had to replace the original order of a 30000 mAh with a 20000 mAh power bank as airlines will not allow over 26000 mAh on board. The customer service I received was outstanding and I've just received the replacement power bank, so I haven't used it yet. However, I have other Cygnett products and have never had any issues. Buy Australian!!!”

March 12, 2024
Unprompted review
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look