daals Reviews 56,819

Last year, I placed an order from Daals & was extremely impressed with their service. However, when I placed my second order, the service was poor.
Order was placed on 19/04. I received confirmation of the delivery date - 27/04, so scheduled time away from work to be at home in order to receive the goods. An email was sent on 24/04 stating there was a system error, so the item would not be delivered as confirmed.
The delivery took place on 05/05, but the item was damaged. I reported the matter immediately & was offered the option to keep the item at lower cost, but was not advised what the discount would be.
Due to the severity of the damage, I requested an exchange, which was confirmed by Daals. Unfortunately, they did not provide an expected delivery date, despite chasing on multiple occasions for over 2 weeks.
Eventually, I received a text message and email on 26/05 advising the exchange would be taking place the next day, which left me little time to make adjustments to my work schedule. But as I have waited 2.5 weeks for the replacement, I made the proposed date work.
I have emailed Daals about the poor service & asked if anything could be offered as a gesture of goodwill. They responded advising as an exchange had taken place, they won’t be offering anything further - but an exchange HAD to take place as the item was damaged!!
I really like the quality of the products from Daals & had planned to buy more from them, but this experience has made me think again

We originally ordered the taupe Stanford Garden sofa set from daals and had impeccable service. The items were delivered very very swiftly and absolutely perfection.

We decided that given the service had been so good we would order the matching Stanford Taupe dining set which comes with six chairs and the table.

Sadly when the items arrived we realised that two of the chairs were badly damaged.

We contacted daals immediately and sent footage of the box being carried by the Courier and dropped five feet on to the pavement in front of our ring doorbell.

We sent photo after photo followed by a video followed by more photos in order for them to agree to the return.

Then we had to box the two chairs up and wait for the exchange to be authorised.

We were told on Thursday last week that the two chairs would be replaced and were sent a DHL tracking link then today received one chair.

So we are still three weeks down the line with only five dining chairs for table that cost us £1800.

To add insult to injury and I mean this literally, when you stand up from one of the top dining chairs or twist, the chair topples.

In my opinion the three legs are not adequately wide enough to balance the weight of a guest. When the guest either twists or stands the chair tips - these are not safe chairs.

If you compare them to the wicker chairs in the same range you will see that the back leg is twice as wide making the chair more stable.

I have reached out to Daal to ask for a return of the dining set and potentially an exchange for the wicker one (I will need to get the sofa set exchanged too as I wanted it all to match) and I will then update this one star review.

This review is given honestly from me, as someone who used to manage the customer service department for a blue-chip UK based company.

I have never been so disappointed after spending £4k of hard earned money.

My delivery arrived about an hour during the thee hour window that was given to me and the delivery drivers were very pleasant. The goods were also delivered on the delivery date given. Great service thank you.

Very friendly delivery guys from daals.. they delivered the items with caution. Great service!

Excellent delivery- thanks Mike and Ryan!

I have bought furniture from Daals before so I knew the quality would be good, with the patio furniture I bought this time, it is very sturdy and easy to put together, the delivery once again also good, the two guys were friendly and helpful with putting the boxed items where I wanted them, I wouldn’t hesitate to buy from this company again and would recommend them to anyone!

Great speedy delivery. The downside is where the company will deliver to. I live in Cornwall and they wouldn’t even entertain me paying for delivery. I had to get delivery to my brothers in the midlands and drive and pick it up myself. The delivery staff I couldn’t fault

Bed frame arrived well ahead of estimated delivery date and was very well constructed and easy to assemble. Online images don’t do it justice

Quickly delivery

As soon as the driver opened the tailgate I let out an often used building site string of expletives. My delivery was obviously in a fallen position, and the rest of the van was strewn with other customers valuable items in a state of chaos. Apparently transport won’t allow them to use securing straps and they didn’t load the van themselves, yeah right. The damage to my Daals furniture is minor though irritating, and though I had intended to purchase the master bedroom furniture from Daals, this decision is now on hold. The warehouse handling and transport of valuable, delicate yet heavy items should have improved in the age of the internet, but this experience and the recent replacements provided by a bathroom supplier for the master en-suite totalling over £600 worth of goods damaged in transit, has left me despairing of British management ever being able to provide a dedicated and fully competent workforce.

I was helped today by ERICKA, who helped with the sizing and construction of the chairs.
Which helped me with making my decision. Which made my life a lot easier, Thank you ERICKA.

The sofa set looks great after assembling and we have been using it . However there is an error in the instruction booklet for assembling the 2 seater and 1 seater. The gas strut is shown on the wrong side in the picture. Also the numbering of the panels is wrong. I ended up spending double time in undoing and redoing because the instructions were wrong. Hope this will be corrected so other customers don’t have the same problem. Also regarding the table, it is not smooth to lift the table top to convert into dining or the other way round so I am just using it as a coffee table.

Dave and Aurel were on time, very friendly and got the packages in without any issues. 5 stars!

Fantastic service, really brilliant delivery team. My garden furniture is stunning

Great product and reasonable price, very good quality. Good customer service and excellent friendly delivery staff.

Good communication,multiple e mail & texts,great service,Friendly drivers very good product

BUYER BEWARE! If you miss the delivery - they charge you!
I caught the delivery guy on my ring doorbell run off, before I could answer the door. I told customer service and they still decided to fine me £60.
They also withhold rescheduling your re delivery until payment! I’ve since paid and 3 weeks on from purchase I still don’t have my order. Feels like a set up - - so they can get more money out of you!

I had to deal with customer services today to change my delivery date, Nina was so so helpful and friendly. Would definitely recommend using Daals

Good stylish bistro set at a good price and delivered at the time specified. A small part was missing, this was quickly resolved by Virgilio to my complete satisfaction.