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Rated 2 out of 5 stars

We were really excited to try this service but have been left disappointed. Repeatedly we have been told to expect a home visit and repeatedly they have not shown up. 2 months later we still have ou... See more

Company replied

Rated 5 out of 5 stars

What a great source for advice and useful helps and tips for all household jobs. From those niggles that always get put off because 'well I'm not sure exactly what needs to be done' to major ho... See more

Company replied

Rated 4 out of 5 stars

After many futile attempts to contact local and available handymen for putting my TV up on the wall, I got hold of one through DAD. All I needed was to download the app, register myself and my card, a... See more

Company replied

Rated 5 out of 5 stars

I used DAD a few weeks ago and found the whole experience really efficient and great value for money. The video call pinpoints the issues for the handyman, and then you get an appointment shortly aft... See more

Company replied

Company details

  1. Software Company
  2. Electrician
  3. Fire Protection Service
  4. Boiler and Heating Service
  5. Plumber

Information provided by various external sources

DAD can help you with any home repair or DIY task. The DAD app connects you via face-to-face video call to a network of home repair experts with lifetimes of experience. Our DAD Technicians diagnose the problem and help you to fix the issue there and then. If you do require a home visit they will book at a time that suits you. Call NOW, the video call is FREE!


Contact info

3.5

Average

TrustScore 3.5 out of 5

63 reviews

5-star
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1-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Paul Did a Great Job

I took advantage of DAD's 3 hour handyman deal for £49. Paul came over when he was expected and got everything done despite there being some problems such as having the wrong sized TV mount. I really liked using this app as it was very useful to have a video call to show what needed to be done without having to have a home visit. I also liked not having to pay cash and adding the parking costs onto the online payment. Would definitely recommend DAD to anyone needing work done in their home.

January 13, 2017
Unprompted review
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Reply from DAD

Great to hear you were happy with our service! We look forward to helping you again in the near future!

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Rated 4 out of 5 stars

Great, helpful guys and honest

A few difficulties getting the booking sorted but when it was sorted the guys that arrived were excellent. tidy and professional.

Would recommend.

January 10, 2017
Unprompted review
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Reply from DAD

Sorry to hear of the initial complications getting you booked in but so pleased we could help! Thanks for your recommendation.

Rated 5 out of 5 stars

Dad to the rescue

Impressive is the word I would use to describe Dad. I needed a loft cleared - a dirty job. George and Paul arrived exactly on time and prepared to tackle the job complete with protective clothing. I wish them every success with the future of the Company - they deserve it.

January 9, 2017
Unprompted review
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Reply from DAD

Thanks for your kind words Sue - glad DAD was able to help your home move!

Rated 5 out of 5 stars

Excellent

I was a but sceptical but was pleasenty surprised at the speed,knowledge,&efficiency of my enquiry .Lee was extremely helpful,polite&I was happy at his suggestions St to what is wrong with my boiler.

January 4, 2017
Unprompted review
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Reply from DAD

So pleased to hear that we were able to change your mind! Thanks for taking the time to write a review Caroline.

Rated 5 out of 5 stars

5 star service and customer satisfaction by dad

I was looking online for a handy man, and found dad.co as I first was impressed by there quick response to emails... as they came to my house.. I met Ricky one of there colleague which was very welcoming and greeted me with a smile and with a walm presence, I told him what needs doing and he was ready to get on with it, with a clear understanding anything he didn't understand he would ask questions, I needed more work then I entended and he was happy to help and so I used him for more hours, and he got the work done... im 110 percent satisfied with his work would refer them to other people on a high scale of professional service and was left with everything done and more... thank you for your five star service dad.co

December 22, 2016
Unprompted review
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Reply from DAD

And thank you for your review Stephen! Always great to hear that DAD was able to help. Will pass on your kind words to Ricky.

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Rated 5 out of 5 stars

Anual Boiler Service

We have availed the DAD service for the first time to do the anual boiler service. The service was top class. In addition to the service I found the engineer very helpful and sorted out the other issue w/o any extra charge... Really pleased...Would definitely Recommend...

December 13, 2016
Unprompted review
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Reply from DAD

Great to hear Yashvanth - thank you for taking the time to write a review!

Rated 5 out of 5 stars

Very professional and friendly service

Very professional and friendly service start to finish. Customer services were very helpful with initial assessment of the required job and the time and tools that would be needed to complete it. Handyman was very knowledgeable and professional, also reasonable with the slight deviations from the initial task / quote.

December 13, 2016
Unprompted review
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Reply from DAD

So pleased DAD was able to help you with your home repairs Zhomart!

Rated 5 out of 5 stars

Great service

Really straight forward.
Paul was a lovely, tidy and helpful handyman.
I did love my experience and I'll use your service again.
I have already recommended you!

December 3, 2016
Unprompted review
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Reply from DAD

Thanks for your review Ester - we will pass your message on to Paul!

Rated 5 out of 5 stars

DAD - The eHandyman is here!

After searching the net for handymen and frustrated with the many calls, processes and the call out charge extortions.... I stumble across DAD. The app based handyman service.

Thought will give it a try and downloaded the app and registered myself and made the first call from the app. A very nice friendly guy appeared on my facetime and asked me how they can help. I told my problem (leaky shower cubical) and he asked me to show him the issue using my phone camera which I did. After 5 min of chat he took all the details and helped me to arrange a local handyman to come and do the initial investigation for the quoted £49. The local handyman Paul arrived on time and very quickly figured out where the issues are and clearly told me what he would like to do, how long it may take. Once Paul reported back to the HQ I recived a quote for the time and money for the work based on Paul's investigation. Once I have agreed he went to work and did an amazing job with the problem. Instead of just resealing the tiles he built a solid frame to go underneath the shower tray to stop it from moving. His workmanship was of very high quality and he was a very friendly and helpful guy. This issue has been bothering me for over 9 months and few cowboys came and did some mediocre patch-up jobs that never lasted more than few months. But now I am fully satisfied with what DAD has done for me and will happily recommend their services to anyone. In DAD, the 21st century online handymen are here and they are brilliant !

December 2, 2016
Unprompted review
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Reply from DAD

So glad you were pleased with the service and that Paul was able to fix your leaky shower cubicle!

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Rated 5 out of 5 stars

Great service

I had to wait a couple of weeks due to the popularity of the promotion they were running, but the handyman work was first class, the booking system easy - using phone video to show the jobs that need doing is genius. I'll definitely recommend them and use them again.

December 1, 2016
Unprompted review
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Reply from DAD

Thanks for your review Sudip - glad the service was worth waiting for!

Rated 1 out of 5 stars

Extremely disappointing service

We needed a few things sorted around our flat so i turned to DAD when i saw such glowing reviews on Trustpilot. I was slightly skeptical of getting a quote on a video chat. But went for it anyway when i saw a 3 hour promotion...BIG MISTAKE!!
the gentleman who quoted seemed really confident and upon asking him if i needed to provide anything, he said that the handyman will bring everything. The job was to hang some items on the wall and fix a door handle and bath screen sealant.
The handyman arrived on the day and the first thing he said was he needed parts to hang the items. He then left to arrive 1.5 hour later. It took him 2 hours to get 4 frames (my usual handyman takes around 30 mins for the same) on the wall and recently when i checked, there were large pencil marks all long the wall he put up frames. He later said it was hard to work alone and he needed someone to help put up the items because they were heavy. What was the point of the video chat to show the exact work if nothing was communicated anyway??
He was forever on the phone which was really off putting but he said he was speaking with his manager to say that the job was priced wrong. He promised that his manager had offered to complete the rest of the services FOR FREE. That never happened and they charged my card anyway. Now they are quoting 80quid an hour to complete the work.
I'd say avoid at all costs and go for your friendly neighbourhood handyman.

December 1, 2016
Unprompted review
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Reply from DAD

Thanks for your honest feedback Vibha.

I'm really disappointed to hear that you feel we let you down on this occasion and I’d like to take this opportunity to personally apologise.

Having reviewed your call and job notes, I believe the biggest thing we did wrong in this instance was a poor job of setting expectations.
My understanding of the situation is that you wanted to take advantage of our fantastic offer - 3 hours of a skilled handyman for just £49 inc. VAT.

The list of tasks you expected to be completed included:

- Hanging 5 tea crates on a plasterboard wall
- Removal, shaving and refitting of 4 internal doors to ensure a better fit over your carpets
- Fitting of a kitchen blind, with a missing bracket
- Mounting a canvas onto a plasterboard wall
- 4 picture frames to be fitted to a plasterboard wall (frames to be sourced by you following the video call)
- 3 picture frames to fit on the bathroom wall (frames to be sourced by you following the video call)
- Fitting a door handle onto a bathroom door (with DAD to supply a new handle)
- Refitting a rubber seal for a bath screen

On the initial video call, which you rated 5 stars, Shane, one of our experts did stress that it would not be possible to complete all of this within 3 hours. However, I don’t believe we were clear enough with you throughout the process.

The handyman who was sent to your home completed the following tasks from your list, as prioritised by you:

- Hung 6 crates on your plasterboard wall
- Fitted 4 picture frames to the plasterboard wall in your bedroom
- Fitted 3 picture frames to your bathroom wall

You had decided to stick to the 3-hour promotion, which is absolutely fine, and whilst the handyman completed 5 hours of labour, we only charged you the £49.

I wish you all the very best and hope that your friendly neighbourhood handyman is able to help you complete the remainder of the tasks.

If not, we would be more than happy to help.

Kind regards,

Ben Wynn
Founder & CEO

Rated 5 out of 5 stars

Excellent service and great application.

I would recommend this app to everyone. Very professional response from Marc. Thank you very much for all your help. Saved my money. I rang regarding an electricity problem at my home and he just solved it without charging anything. Very good response and good quality phone video call. Go for it. You will not get disappointed.

November 28, 2016
Unprompted review
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Reply from DAD

Thank you Nilesh.

Really pleased we could help and you were able to take advantage of our introductory free trial.

Our experts fix around 60% of all home repair challenges via video call.
Looks like yours was a great example of that.

Rated 5 out of 5 stars

Great service

We are very pleased with the service, very professional and friendly. The plumber spent longer time than booked and purchased additional parts at no extra cost. Great company and we would like to highly recommend them.

November 25, 2016
Unprompted review
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Reply from DAD

Thank you very much Yue. Really glad we could help. psst. tell your friends :)

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Rated 2 out of 5 stars

Wish we'd had everyone else's experience!

We were really excited to try this service but have been left disappointed. Repeatedly we have been told to expect a home visit and repeatedly they have not shown up. 2 months later we still have our issue and, having paid several hundred pounds, are loathe to begin the process again elsewhere.

The idea is innovative, the guys in the other end of the phone are always polite & helpful but if they are going to branch into home visits they need to look into quality assurance.

November 20, 2016
Unprompted review
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Reply from DAD

Absolutely gutted that we let you down Rosie.

Completely understand your frustration and agree that the service you experienced on this occasion was not what you had expected nor was it inline with our standards.

I do hope that the custom part we have had made for your shower and a visit from our Lead Technician will get your problem fixed. We will follow up directly with you once the job is complete.

Rated 5 out of 5 stars

Peice of cake

They just saved me £120. So easy comunications he spoke easily. And patient. If i could give more star i would this is the way forwoard saving time and money for both of us. By using smartphone

November 5, 2016
Unprompted review
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Reply from DAD

Aden - fabulous to read your review - thank you very much!

I believe you spoke with our Expert Lee - I will be sure to pass on your kind words.

Rated 5 out of 5 stars

Top company

Very friendly and got expert advice for my plumbing problem (hot water not coming from the tap). With the advice received I could easily fix the problem myself. I have saved myself the expensive London call out charges. Will surely be using Dad experts again.

October 27, 2016
Unprompted review
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Reply from DAD

Great to hear and really glad we could help. Thanks.

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Rated 5 out of 5 stars

Very Professional

I really like the service ...just booked a boiler service for £35 ! Bargain !

October 21, 2016
Unprompted review
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Reply from DAD

Thans Merv.

Glad you could take advantage of our fantastic promotion and that we got the opportunity to check your boiler is in full working order.

Rated 5 out of 5 stars

What an app!

Usually it's hard to get a hold of an handyman even with a few days notice. The app is simple to use and puts you in touch with a professional instantly. I received really useful answers to my questions and general advice to help me with some DIY at home.

October 17, 2016
Unprompted review
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Reply from DAD

Great to hear you like what we are doing here at DAD Rufus.
Thank you for the review and feedback.

Psst. Tell your friends :)

Rated 5 out of 5 stars

Dad is surprisingly excellent

To be honest I didn't know what to expect as lots of services claim to be innovative. I used DAD to fix my dishwasher - what would have been a £65 call out fee from another service and a two day wait took me 15minutes and £5 call to resolve. I found the DAD experts to be very friendly and easy to talk to - in fact I kept coming up with other issues around the house to get his help on. He also provided some solid advice about a refrigerator problem I had had. Happily recommend them and look forward to using them again in the future!

October 17, 2016
Unprompted review
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Reply from DAD

Thank you Oren. Glad we could help.

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