Dainese Reviews 205

Racing 5 Leather motorcycle jacket, after 1 week of light use, the leather was flaking off. Worst customer service ever and wouldn’t return or exchange even within return frame. Quality not worth the price and customer service is worthless. Be aware

To start off, they don’t do exchanges, so if you ordered the wrong size you have to return the item wait almost 3 weeks for the refund and then buy the correct size. The customer service is the worse experience I have ever experienced. Very short and very rude. For such a big brand in the motorcycle industry, you would think there would be some type of generosity. Felt as if I was talking to someone with 5 minutes left on their shift and was ready to get me off the phone and clock out. I usually don’t write reviews but to pay this company hundreds of dollars for there gear and get treated like peasants, leaves you never wanting to purchase from them again.

Worst experienced ever! A month old gloves and glue came off on the knuckle!
Very disappointing experienced and they don’t want to replace or repair at least. I will burn all my Dainese gear and products and move to Alpinestars together with my group team!

I’ve found the overall durability to be very poor. The zip has broken on the racing four jacket I bought only three months ago, and the overall jacket looks like I’ve owned it for ten years already. The stitching on the seam around the top part of the inside leg on the Ladadh 3l pants has parted after only two months!

Don’t buy into the high price tag providing good quality and long lasting. From my experience this brand most certainly does not offer this.

Dear Dainese Team,

I’m writing to express my deep frustration and utter disappointment with your handling of my recent order. After making me wait for over a month, not only did your delays cause my fiancé to miss a race he had been preparing for, but I was also forced to spend a significant amount on international call applications trying to get even a basic response from your team.

And after all this inconvenience, stress, and wasted time, your idea of compensation is simply to issue a refund and toss me a 15% discount code—the same kind of discount anyone can get just by registering a new email address? That’s insulting.

You disrupted plans, cost us opportunities, and made us chase you down across borders. A generic apology and a hollow discount don’t even come close to making things right. I expected far better from a brand like Dainese. This experience has left a terrible impression, and I will absolutely be sharing it widely unless proper steps are taken to resolve this in a meaningful way.

I expect a response that actually acknowledges the gravity of your failure—not another template email.

I already wrote from the website and I already sent an email which you guys ignore and don’t respond as swiftly as you do here.
I am still expecting an answer
Order number: 25067327

If you want to purchase a product that has design defects and a company that doesn’t stand behind their product or design quality…..go ahead and purchase a Dainese product. You’re guarantee to be disappointed.

DC

Dainese does not own AGV Sports . They own AGV, which is a different company.

Brutal response time of 24+ hours for each email response. They might still be using typewriters, who knows at this point?

I've been riding for over 25 years and have crashed in nearly every relevant brand of gear. Most did an okay job, but Dainese stands out—not just in protection, but in fit, comfort, and the small design details that put it ahead of the competition. It’s authentically Italian, cherished by Italians, and they take real pride in it. I can say the gear saved my skin several times.

Now, about these one-star reviews on customer service: as someone who works in customer service in the bicycle industry, I can confidently say that most of these complaints come from people with wildly unrealistic expectations (especially those who think spending *anything* qualifies as “a lot”) or from people who simply don’t read. Dainese doesn’t have a call center, which they clearly state, yet some still rage that "no one picks up the phone!"—because, shocker, they tell you to *email* them.

Then there are the folks who treat their leathers like a chew toy and expect them to last forever without conditioning. These are probably the same people at the bike shop whining that their tires and brakes wore out too fast. Maintenance? What’s that?

And let’s talk about reading comprehension—because apparently, it's an endangered skill. I’d bet 99% of these complaints could be avoided if these "tough bikers" actually read and followed instructions. Instead, entitled customers come here weaponizing the review system as revenge because they either didn’t bother to read a policy, didn’t understand the directions they ignored, or think "the customer is always right" means "I should get whatever I want for free."

After visiting Italy, I can tell you that customer service there is great—as long as you’re not a self-entitled American expecting to be treated like royalty.

Dont fall for it.
Costly gear, no customer support.
I've got a non functional air bag product. Won't register on their app.
They simply don't CARE, which is evident in responses to emails.
Tried contacting them Bot called Emily replies. Nothing happens. Write again...bot replies, nothing happens as infinitum....still a bot response.
30 days without a human reply to 12 requests for help.
Had to return the purchase. Seller is rather angry

First and last time Dainese con rips me off and leaves me with a piece of hyped up unsupported junk.
We've tried everything to sort it, but the bot still replies with meaningless statements.
BEFORE YOU BUY.....test the bot.
It's all the support you will get.

Update 31/01/2025.

Received a reply...
Take it to a Dainese centre. You cannot de register online.
Had we been told that a month ago, things might be different.
Arrogance will cost them. Maybe that's why their kit is so expensive, to keep the bots working.
Back to ALPINE STARS I suppose, I have never had this basic type of failure from them.
Hype over substance.
I write this for people considering parting with cash for safety gear.
I don't expect that they monitor complaints on feedback websites, it would be depressing as in my case.
One can't be riding with an unsupported airbag device, it's wayyyyy too much hassle.

Been trying to order a custom made race suit since October. Despite assurances that I will be contacted - no one does ! I have asked many times for someone to contact me, no reply. Appalling - they have now lost a loyal customer of some 26 years

Phenomenal customer service. Martina in particular was extremely helpful and communicative. Thank you again!

I bought a pair of pants and all the experience went really well. I received the order as expected and in perfect conditions.

I purchased multiple times without an issue, but the most recent purchase experience was really awful. The website is terrible and contains a lot of missing/inaccurate information regarding sizing, materials, etc.

I thought I was purchasing a lot of 10 items, but when I only received one item, I reached out to customer service. They informed me that the website description of (10 PCS) was only available to stores, but when individual customers purchased it online, only one item will be sent out. Essentially, I paid 10x the price for one single item. They suggested I return the item, but from prior experience, international returns are a hassle and aren't worth the time and aggravation. This will be the last time I purchase.

A complete joke, ordering from Italy.
Can’t understand UK sizes completely unhelpful.
Sent out wrong sizes and am paying to return the items.
Don’t order from the site!

I bought mountain bike protective socks, with padding (order 22666656). After a few wears the padding came out so no good as protective socks. I contacted Dainese, they offered a refund, they said no need to send the socks back due to climate impact but I must cut them up and send a picture. I couldn't believe this, I offered to give the perfectly wearable socks to a charity bank instead of destroying them. However, Dainese adamant they must be cut up. Shameful and hypocritical. I'm happier to keep this faulty product and do my bit for the environment. Will never buy Dainese again.

Good products
Customer service is lacking

Update: return/refund successfully completed after more than a month

Ive had my Jacket Circa 15 years. Going to buy another one

I couldn’t agree more with the other reviews here. Typical Italian website doesn’t work only good at taking your money but won’t do anything else they make it look like it’s so easy you can return something. You can’t even get your password reset and nobody responds. Arrogant ___________S!