dainese sells products in canada online and has a /ca website - they indicate that items are returnable but nowhere does it indicate that until you try and get a return started that the items have to... See more
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I’ve found the overall durability to be very poor. The zip has broken on the racing four jacket I bought only three months ago, and the overall jacket looks like I’ve owned it for ten years already.... See more
Company replied
Very Expensive Return Shipping – Never Ordering from DAINESE Again I ordered several sizes because I wasn’t sure which one would fit, planning to return the ones that didn’t. Unfortunately, I fou... See more
Company replied
Dainese has finally given me the reason to stop trusting big name brands. I never read reviews on them till I've had my share of experience and come to see so many bad reviews. People say bad custom... See more
Company replied
Company details
Written by the company
Dainese is an Italian manufacturer of protective gear and clothing for sports, including motorcycling, mountain biking and winter sports.
Contact info
Via dell'Artigianato, 36060, Italy
- dainese.com
2.2
Poor
205 reviews
Replied to 69% of negative reviews
Typically replies within 1 week
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The worst shopping experience
The worst shopping experience in a very long time
How come this big company doesn’t have a phone number in the US to reach them out ???
I purchased a pair of boots, the package came from Italy and took more than a week to arrived to my City, they used DHL the worst parcel service on earth based on my experience, it’s been two weeks of waiting time and DHL said they have attempted 2 times to deliver the package and I had to waste hours on the phone trying to get my package delivered, what they said was a big lie since me and my family are home every day all day due to the pandemic, plus we have a delivery room on site where all other carriers drop off packages in a very safe and effective way and only with a code sent by the apartment complex can be picked up
The worst problem is that Dainese will not respond to my emails, they attached a California phone number on the purchased confirmation email but nobody answered, it just keep ringing like if it was a private number
It’s been 18 Days now and I have no idea of the status of the package and when is my money will be refunded
As a good comparison I placed 3 orders from ChromeBurner & UrbanRider in Europe after the one I placed with Dainese and I had all my stuff delivered within 2 days, excellent service, excellent products, excellent customer service, they are exceptional !!
Never ever buying from Dainese again, very unprofessional customer service, I hope they don’t keep my money as well
May 15, 2020
Unprompted review
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Great service
Ordered a Dainese jacket and it took only a day and a half for it to get to Croatia! Status of my order wasn't updated for a couple of days during the Easter, but after a chat with a nice lady from customers care, I got a DHL shipment number and enjoyed my jacket the next day already.
April 16, 2020
Unprompted review
Don't buy here if you plan on returning items!
Although I love their products and the order came in just 2 days from Italy to The Netherlands, I am still waiting (for more than a month) on a refund for my returned items, which is just unacceptable.
June 24, 2019
Unprompted review
What a great experience.
What a great experience.
I was greeted on entrance by Roxanne, she was on the phone but took the time to look over and acknowledge me, after a short wait she came over & introduced herself & took her time in helping me pick a new helmet, nothing was too much trouble as she explained the safety aspects & the individual benefits of each helmet, she ensured that the helmet was the correct fit & that I was happy before I made my purchase.I would highly recommend them & will certainly be back for the rest of my kit.
March 22, 2019
Unprompted review
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