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Daisy Group Reviews 21,523

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TrustScore 5 out of 5

4.8

Telecommunications Service Provider
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Review summary

Created with AI, based on recent reviews

Looking at 10,098 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professional, helpful, and patient approach, making interactions pleasant and productive. Many highlight the excellent customer service, appreciating the personalized attention to detail and dedication to resolving issues. The service provided is often described as efficient and straightforward, with consumers noting the quick response times and smooth user experience. However, some people were dissatisfied with long waiting times to connect with support, and occasional disconnections during calls. A few other people also felt that communication was poor, leading to delays and a lack of confidence in issue resolution, with some even reporting rude or unhelpful customer service agents.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, patient, and professional... See more

Service

Clients share positive opinions on service, consistently describing it as brilliant, efficient, and... See more

Response time

Customers had positive experiences with response times, with many reviewers praising the quick and efficient... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting the helpfulness and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hamda helped me out in a lovely professional manner. She reassured me that my contract had indeed ended yesterday and the broadband wasn't going to continue at a higher rate. When like me and your ma... See more

Rated 5 out of 5 stars

Ibrahim handled my call excellently. Firstly it took 40 mins to get through and once Ibrahim attended the call he couldn’t hear me and call got disconnected. He rang me back instantly which was amazin... See more

Rated 5 out of 5 stars

I would like to thank Ibrahim for his outstanding technical support. He was very patient, professional, and made sure the issue was properly diagnosed and resolved. He carefully tested everything to... See more

Rated 5 out of 5 stars

Excellent service - Daniel is an absolute star (Everytime) Job gets done sorted - Amazing - Corrects what others say they have completed but actually didnt. Thanks Dan - Stay cool x

Company details

  1. Telecommunications Service Provider

Written by the company

Daisy is the one of the UK's largest independent providers of voice, connectivity, mobile, IoT, cyber security, phone systems, cloud and IT services. As an independent provider, we work with all of the major telecommunications networks and suppliers, meaning we’ll always get the best deal in the market for our customers. We combine straightforward solutions with friendly, helpful people to help businesses collaborate, communicate and connect.

Contact info

4.8

Excellent

TrustScore 5 out of 5

22K reviews

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