Dan Thomas & Co Reviews 253

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and efficiency, making the entire process smooth and easy. Many people highlight the exceptional communication and professional, yet personal, approach of the team, which instills confidence and reduces stress during what can be a challenging time. The service is frequently described as first-class, with consumers appreciating the dedication and coordination of the team. However, a few other people also felt that the sales progression team was rude, lethargic, and unsympathetic, specifically mentioning difficulties with one staff member. These customers reported an awful customer experience after the viewing and offer stages, noting a lack of respect and courtesy when receiving keys.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the team's efficiency,... See more

User experience

Consumers find the user experience to be positive, highlighting a personal and stress-free process. Many... See more

Customer service

Users describe positive interactions with customer service, highlighting exceptional communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dan Thomas & Co have been both the letting agency for my tenancy and estate agent for my property purchase. Abi and Nick were both so helpful, knowledgeable and efficient in helping guide me through... See more

Company replied

Rated 5 out of 5 stars

When selecting which Selling Agent to go choose, I asked Dan why we should select his company over others. Whilst showing complete respect for other agents, he said, "My Team" . He wasn't wrong... See more

Company replied

Rated 5 out of 5 stars

We recently viewed a few properties with Lorraine Cooper, and after seeing places with several different agents, I can honestly say no one has been as good as her. She has the perfect balance, fri... See more

Company replied

Rated 5 out of 5 stars

Such an incredible experience selling our property with Dan Thomas & Co. We were very nervous as it was our first time selling so we were not confident on the process. The whole team were very helpful... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Agents
  4. Real Estate Appraiser
  5. Real Estate Rental Agency

Written by the company

Our mission, with integrity and conviction, is to exceed the industry standard for property professionals, building long term relationships to help our clients achieve our goals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

253 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great service, great team

Dan and his team delivered everything that was promised and more, from Dan’s first visit. Jo did a fantastic job on our open day. Claire and Lorraine communicated and answered our queries promptly and accurately from the office and were an enormous help in moving things along when required. As we had not moved house in over 20 years we needed a lot of hand holding and Dan and his team certainly did that. I would not hesitate in recommending Dan Thomas & Co.

November 30, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Mrs Fuller, we are glad we managed to get you moved, and wish you many happy memories in your new home.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire, Jo & Lorraine

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Rated 5 out of 5 stars

Fantastic Job done by Dan and his team…

Fantastic Job done by Dan and his team from start to finish kept us informed and updated and ensured the sale went smoothly well done will use you again
They answered every call and made us really feel that they represented us during what could have been a stressful sale. Will not hesitate in recommending them and will use them again.

December 14, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Nick, we are happy to have helped, and wish you all the very best for the future.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire, Jo & Lorraine

Rated 5 out of 5 stars

What a great Estate Agents

What a great Estate Agents. From first meeting with Dan, a naturally likable and trustworthy guy, to receiving constant updates at all stages from Claire and Lorraine, the service was first class from beginning to end. I would highly recommend giving this independent agent a chance over the bigger, less personal corporates in the area.

December 5, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Tom, we wish you the best for the future.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire, Jo & Lorraine

Rated 5 out of 5 stars

Selling property

I would not hesitate in recommending Dan Thomas and his team to prospective sellers and purchasers of properties. Very professional, helpful and efficient and this made the whole process of selling so much easier for me. Many thanks.

November 28, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Christine. We are glad we could help you in selling the property.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire, Jo & Lorraine

Rated 5 out of 5 stars

We had a wonderful experience when we…

We had a wonderful experience when we asked Dan thomas & co to sell our home and cannot recommend them enough!
From our first meeting with Dan we knew he was the man to help us sell our first home, he really listened and answered our many questions.
Lorraine and Claire were absolutely amazing and went over an beyond what we ever expected them too, nothing was too much trouble.
We would highly recommend Dan thomas & co if you want a positive, caring and personal experience in selling your home.

November 29, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Louise, we wish you the very best in your new home.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire, Jo & Lorraine

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Rated 5 out of 5 stars

I would like to thank

"I would like to thank everyone at Dan Thomas & Co for their excellent work, professionalism, kindness and understanding through the sale of my home. Also for their patience, specially on those occasions when I must have asked what could have been construed as pretty 'silly' questions. I would highly recommend Dan Thomas & Co and would definitely use them again in the future. Many many thanks again for everything, you were brilliant!"

November 23, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Avril, no such thing as a 'silly' question. We wish you the very best with the future.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire, Jo & Lorraine

Rated 5 out of 5 stars

Personal service and great local knowledge goes a long way

Would highly recommend Dan and the team as they go above and beyond for their clients. They were very accommodating and often arranged last minute viewing for me when I was looking to buy. My purchase through them fell through due to market conditions but Dan kept me fully informed and was always available for any questions I had. They provide a much more personal service than most estate agent, and don’t give the usual corporate estate agent response. Their local knowledge makes a huge difference and makes you feel confident in their abilities. I dealt with a LOT of estate agents during my sale and purchase and they were by far the easier the contact and to get a straight answer from. Highly recommend Dan, Claire and rest of the team.

November 11, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Helen, sorry we couldn't make it work with your offer. We wish you the very best for the future.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire, Jo & Lorraine

Rated 5 out of 5 stars

We highly recommend the services of Dan…

We highly recommend the services of Dan and his team. Throughout the process Dan and his team were extremely professional, courteous and helpful. They knew the local area well so we’re able to find buyers for our property quickly. Communication from the team was always quick and their advice extremely helpful. We would have no hesitation recommending them to friends and family. Than you all.

November 4, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Rowena, we wish you all the very best in the future.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire, Jo & Lorraine

Rated 5 out of 5 stars

This local agent has great reviews so…

This local agent has great reviews so we decided to market my mothers bungalow with them as well as being local they were very professional, and as we live overseas we dealt mainly by email and found the whole process to be very easy with quick and professional replies to any queries. We dealt mainly with Claire and Dan both of whom we found very good and explained everything very clearly. If your looking to buy or sell a property in the Longfield area we would have no hesitation in recommending them.

October 3, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Paul and Su. It was our pleasure to help in the sale of your Mother's property. We wish you all the very best for the future.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire, Jo & Lorraine

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Rated 5 out of 5 stars

Really happy with Dan Thomas and his…

Really happy with Dan Thomas and his colleagues they sold our property for us with no hassles and very quick.
Very professional and always kept us updated.
Would highly recommend and would definitely use again.
Thank you 😊

September 29, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Michelle.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire, Jo & Lorraine

Rated 5 out of 5 stars

Quick and helpful

Quick and helpful, understanding to me needs

September 25, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you Chloe.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire, Jo & Lorraine

Rated 5 out of 5 stars

Dan and his team couldn’t have been…

Dan and his team couldn’t have been more professional, helpful and courteous throughout the whole purchasing process and I wouldn’t hesitate to recommend them to anyone buying or selling.

September 5, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Sarah. We wish you the very best in your new home.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire, Jo & Lorraine

Rated 5 out of 5 stars

Property Purchase

We have recently purchased a property with Dan Thomas & Co as the selling agent.
During the purchase process the support from Dan and the team was exemplary. They were professional, proactive and excellent communicators. Dan consistently went the extra mile and the result was a quick, efficient and stress free experience.
Based on my experience I cannot recommend highly enough.

June 1, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words James. We hope you are settling in well, and enjoying your new home.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire, Jo & Lorraine

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Rated 5 out of 5 stars

We completed on our property on…

We completed on our property on September 2nd 2022. We cannot thank Dan and his team enough for all their support. The process wasn't always easy. Dan and his team were always there reassuring and offering advice and support. They really care about their clients. They are extremely honest which is refreshing in this industry. They're quick to respond to any queries. They came highly recommended by family and did not disappoint. Thanks Dan Claire Lorraine and Jo for looking after us so well.

September 2, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Margaret. We are delighted we managed to get there in the end, and wish you both the very best in your new home.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire, Jo & Lorraine

Rated 5 out of 5 stars

Highly recommend the excellent service from the whole team at Dan Thomas & Co

We choose a property to buy through Dan Thomas & Co and decided to engage Dan and his team to simultaneously sell our property. It was the best decision. With their advice we had an open day which attracted a strong number of viewers which resulted in 4 offers, with one accepted having taken further advice from Dan. This professional and proactive approach will helped navigate what can be a stressful process.

September 7, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Darren. Sorry we couldn't make it work this time, but we look forward to working with you again in the future.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire, Jo & Lorraine

Rated 5 out of 5 stars

Buyer review

We bought a property that was sold by Dan Thomas and co. and had an excellent experience of a buyer of theirs! By far the best estate agent I’ve ever dealt with, very professional and friendly, no problem too small! Answers the phone every time and responds to emails very quickly. Open and honest about enquiries. Mainly dealt with Dan himself or Claire who were both brilliant. If we sell, we would feel confident using this estate agent!

September 7, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Ellie. We wish you all the very best in your new home, and many years of happy memories.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire, Jo & Lorraine

Rated 5 out of 5 stars

Dan Thomas & Co- professional, personalble, exceptional!

I honestly cannot rate Dan Thomas & Co highly enough! Especially the lovely Claire! You guys went above and beyond and supported us the whole way through a really tricky buy/ sale. These guys were my sellers agent (& did a better job than my own), they followed up every email and every phone call and made the whole process run as smoothly as possible. Their communication, professional manner and rapport with customers are exceptional. If ever I move again I will most definitely be tapping on their door.
We can never thank you enough for all your hard work, we are extremely grateful.
Thank you for my beautiful flowers & bubbly too, that was so unexpected and so so kind.
As written before... I cannot recommend them high enough!
Thank you
Carley & Sam Doubtfire x

August 23, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Carley and Sam, we are delighted we got there in the end. We wish you many happy memories in your new home, and hope you enjoy living there.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire, Jo & Lorraine

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Rated 5 out of 5 stars

I am so happy I picked Dan Thomas & CO…

I am so happy I picked Dan Thomas & CO they have taken the stress out of selling my house.
Being a rather small company I was treated as an individual and in such a professional manner.
From Dan giving me a competitive but accurate valuation and Jo showing buyers round and locking in a price days after the viewings.
Claire worked on the communication and paperwork through to completion....she deserves a medal as she remained calm and professional even when we were up against it.
thanks again
Jackie

August 18, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Jackie. We are delighted we got there in the end. Good luck with your onward purchase, we hope that runs smoothly for you.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire, Jo & Lorraine

Rated 5 out of 5 stars

Sell of my property

I recently sold my house with this company. It was my first time, selling a house. Dan and colleagues guided me through the whole sale. Sold my house very quickly. Excellent customer service. Friendly and professional.

August 4, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Mulent, we are glad we could help you sell your property, and wish you the best of luck in the future.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire, Jo & Lorraine

Rated 5 out of 5 stars

Great service from these guys from…

Great service from these guys from start to finish, our home buying process ran very smoothly and swiftly. The team are good at keeping you informed & get the job done efficiently and quickly. Look no further for good service and a great team to deal with,

July 31, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Alex, we wish you both the best in your new home! And hope you have many happy memories there.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire, Jo & Lorraine

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