DarkinCloset Reviews 630

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items often exceed expectations and look even better than pictured online. Many people highlight the excellent customer service, describing it as kind, responsive, and supportive. The delivery service is frequently mentioned as fast and reliable, with orders arriving promptly and safely. Reviewers are also very satisfied with the overall ordering process, finding it smooth and efficient. The company's selection of unique designs is a significant draw, with many customers appreciating the variety and finding exactly what they are looking for.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers praise the high quality of items, such as... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Order

Consumers generally express satisfaction with their orders. Many reviewers praise the high quality of items,... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers were pleasantly surprised by the... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm a customer since a few years now. I keep coming back beacause of the *great* designs, kind customer service, and the reliable and fast shippings abroad. Prices are not really low, considering that... See more

Rated 5 out of 5 stars

Truly the best Costumer Service I've ever had. They are super quick to respond, patient and always helpful. The delivery is fast and the items always look accurate to the pictures provided on the webs... See more

Rated 5 out of 5 stars

Beautiful dress, well Made and gorgeous little details like soft lace and beautiful buttons. dark in closet sent it promptly- would recommend them 100%. The shipping was smooth, ups took a bit... See more

Rated 5 out of 5 stars

I was absolutely impressed by the quality of the items i received. This was my first time ordering from DarkinCloset and it’s safe to say that everything exceeded my expectations. The fabric is absolu... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Women's Clothing Store

Written by the company

DarkinCloset’s gothic clothing,victorian clothing and lolita clothing are designed for alternative women who understand the highest of chic fabrics, colors and styles.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

630 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

My dream comes true

I bought an A M A Z I N G Goth skirt for the cheapest price on the web. I wanted that skirt so bad, and it is kinda dream that comes true! The shipment to Italy was very fast, I received it after 10 days I placed the order which is even faster than internal European post! Thanks a lot for the perfect service.

April 24, 2024
Unprompted review
Rated 5 out of 5 stars

It took 18 days to deliver to the UK

It took 18 days to deliver to the UK, but well worth the wait. Make sure you order in good time if you’re ordering for an event. The dress I got is good quality, and undamaged. It is beautiful and only needs a bit of length adjusting. Communication was always open between myself and the staff here, so I was able to check in to make sure it had been shipped. The product is just as advertised, and definitely worth the price.

March 30, 2024
Unprompted review
Rated 5 out of 5 stars

Prom dress

Ordered a prom dress for my daughter. Absolutely beautiful, looked just like picture. If ordering a corset type dress, bigger chested gals may wanna order up slightly. We were able to squeeze her once we figured out how to properly use a corset. Good customer service and came quicker than expected.

April 25, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

I ordered a dress and got a shipping notification extremely fast. I was kept updated throughout the process and the gown arrived in pristine condition. Genuinely an amazing shopping experience!

April 19, 2024
Unprompted review
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Rated 5 out of 5 stars

Absolutely amazing experience

Absolutely amazing experience. My dress arrived much earlier than expected, was updated every part of the way by the website. Very friendly people, and they respond quickly. The dress is great - fits well, and the material feels great too. Will definitely order again!

April 17, 2024
Unprompted review
Rated 5 out of 5 stars

I’ve been super impressed so far

I’ve been super impressed so far! Great customer service, always giving me updates and even reaching out to make sure I received the package. Amazing clothing selection, fair pricing, and fast shipping to Canada. I just placed my third order with them, and I am sure I will be placing more in the very near future :)

January 2, 2024
Unprompted review
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Rated 1 out of 5 stars

Scam

Scam, you will receive your items but they won't look like the ones in the picture. The quality is really, really low

January 23, 2024
Unprompted review
Rated 5 out of 5 stars

Spellbound!

Gorgeous products and the world's best customer service! I am truly impressed by how much Dark-in-Closet cares for its customers and help them every step of the way. I'll be a faithful patron for life!

January 4, 2024
Unprompted review
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Rated 5 out of 5 stars

Fast Shipping & Great Customer Service

First purchase from DarkinCloset And won't be the last.
Highly recommend if your after hard to find unique
clothing.
Surprised with the good customer service & fast shipping. (10 days from order to delivery in Australia )

December 21, 2023
Unprompted review
Rated 5 out of 5 stars

Trustworthy and as pictured

I got some pants and they were amazing, exactly as pictured. they were true to size as well, even though i sized up and they are a bit big i can make it work. Shipping time was accurate and fast. Definitely recommend and i will be buying more!!

December 20, 2023
Unprompted review
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Rated 5 out of 5 stars

Great selection of clothes and really…

Great selection of clothes and really reasonable prices . I bought a jacket which was not only beautiful but it was the was cheaper than anywhere else I found . The delivery was relatively quick and I’m really pleased .
Darkincloset even e-mailed me to check that everything arrived and I was happy.
I would recommend them and I would use them in the future .

December 4, 2023
Unprompted review
Rated 5 out of 5 stars

The items look exactly as pictured

The items look exactly as pictured, even better! I got 2 harnesses. The elastic one fits perfectly (I wear size small), so it might be small for bigger sized people :( The leather one is adjustable though. The black rose necklace is really big and isn't adjustable, so I had to use bobby pins to put in place. Overall, very good experience and the package was shipped and delivered to Canada on time.

November 28, 2023
Unprompted review

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