Daylesford Organic Reviews 

2,001
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 1,082 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of products, from detergents to food, noting excellent results and taste. Many highlight the outstanding service, finding the ordering process easy and efficient, with delivery often quick, reliable, and well-packaged. However, some customers noted issues with ordering and delivery, such as missing items, incorrect deliveries, or poor communication. A few also found certain products disappointing, citing concerns about freshness, flavor, or scent, with packaging problems also mentioned.

What people talk about most

Product

Reviewers mention positive feedback about product quality, often describing items as very good quality and... See more

Quality

Reviewers highlight positive aspects of quality, noting that many products are of very good quality and make... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the prompt and fast delivery,... See more

Order

Customers had ambiguous experiences with order, with many praising the clear, concise, and easy online... See more

Service

Clients share positive opinions on service, with many reviewers describing it as great, superb, and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m thrilled I finally purchased their Detergent and Conditioner which I confess I’ve been a bit cynical about. They show amazing results on towels/linen etc. my sweaters appear like new too. Well do... See more

Rated 5 out of 5 stars

WE used to live down the road from Daylesford for many years and Saturday morning breakfast was a usual stop for unfortunately we have relocated to Yorkshire and miss the atmosphere created by you. St... See more

Rated 5 out of 5 stars

Very pleased with this lovely fig scent deffuser. Lovely bottle . Package arrived on time , brilliant packed well and in excellent order . Will buy again and try a different scent . Definitely reco... See more

Rated 5 out of 5 stars

After an absolute faff trying to track my parcels, using Daylesford and DPD I got my order as expected. The packaging the products are a pure delight. I was a bit concerned with use by dates but t... See more



Company details

  1. Organic Food Store
  2. Cafe
  3. Home Goods Store
  4. Organic Farm
  5. Organic Restaurant
  6. Organic Shop

About Daylesford Organic

Written by the company

NEW ARRIVALS GROCERY HOMEWARE HAMPERS CONTACT US

Our Philosophy

At Daylesford, we’re dedicated to growing, producing and cooking seasonal, organic food. It must be fresh, and full of flavour, packed with the many vitamins and minerals that come from natural food, picked and eaten at its peak.

As part of a mission to reverse the industrialisation of our food and the pollution of the land that nurtures it, we practise organic, sustainable framing with far less pesticides and herbicides on our crops. We do not use artificial growth promoters and hormones on our animals, and maintain the highest welfare standards.

Above all, we believe that when people eat natural, organic food, they can taste the difference. It’s a chain of goodness that begins with healthy soil, and finishes with healthy animals and people.

Our Farmshops

From high-quality larder staples to indulgent treats for special occasions, our farmshop shelves are full with fresh seasonal fruit and vegetables from our organic Market Garden, artisan bread made by hand in our own Bakery, award-winning cheese from our Creamery and fresh organic meat from clover-rich pastures.

Our Homewares collections are made by makers who are as passionate about sustainability, quality materials and elegant design as we are to create one-of-a-kind items for your homes and gardens, from the softest linens to the signature scents of our home fragrance range.

Our Cafés

Our organic cafés are the natural showcase for what we do on the farm. Here, our chefs make our produce the star of each plate, with seasonally changing menus and daily specials highlight what’s good to eat right now.


Contact info


4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(2,001)

1,048 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love this brand

Geeat shop !! makes me happy to have Daylesford in the neighbourhood!
Can elevate the fresh fruit and vegetable offerings in terms of freshness

June 10, 2026
Rated 1 out of 5 stars

You allowed me to order something that…

You allowed me to order something that you didnt have.
A zero waste box that you couldnt supply, so I ended up with zero. Funny that.

June 10, 2026
Daylesford Organic logo

Reply from Daylesford Organic

Dear Janet,

Thank you for ordering one of our Zero Waste Boxes, your order helps us to ensure that we tread lightly on our planet by keeping our food waste to a minimum.

This item is subject to availability according to seasonal gluts, surplus stock, and supply chain factors. Recently, our “waste” stock levels have been depleted meaning we cannot fulfil any further Zero Waste Box orders at this time. While we apologise for any inconvenience caused, we hope you agree that this is good news in terms of food waste and sustainability.

We do encourage you to try reordering your Zero Waste Box for a date in the future.

Thank you once again for shopping with us.

Rated 1 out of 5 stars

Poor value

Poor value - give them to charity rather than selling cheap to make a profit.

June 6, 2026
Daylesford Organic logo

Reply from Daylesford Organic

Hello, 

Thank you for your review and we are sorry to hear that you were disappointed with the Zero Waste Box.

The contents of our zero waste boxes will change according to seasonal gluts, surplus stock, supply chain issues and other factors.

We cannot guarantee that the contents of boxes will include items from each department, as they are packaged based on availability. They are intended to provide value for money and reduce food waste. 

We would not recommend our zero waste box if you are looking to have a varied selection of products. However, our team do their utmost to ensure that the range of products in each box is as varied and interesting as possible based on the availability of products.

When we have more items available, we include as much as possible in the box, and so the number of products in the box can vary from week to week. We do however always ensure that boxes contain items with a retail value of at least 30% more than the cost of the box.

We appreciate your feedback and will be sure to pass this on to the relevant team.

Rated 5 out of 5 stars

Efficient

Efficient, product came safely without damage, and I even received a small sampling of the new Bamford cleaning/shampoo products which I love and now will order. Thank you all so much, I love Daylesford, and can now have more shipped to my home in California, along with my Daylesford products I bring home from England,I love it!

June 3, 2026
Rated 3 out of 5 stars

Zero waste box - All full of sugar

The majority of products, all bar two in fact, were full of sugar: four lots of biscuits, a pack of sugar coated jelly sweets. A soup and a kefir were the two without. All fabulous quality; doubtful I would buy again.

June 5, 2026
Rated 5 out of 5 stars

Tastes so Good

Amazing value for money if you want a pure healthy replacement meal. Packed full of nutritious quality ingredients you can trust. Tastes so good !!

May 31, 2026
Rated 5 out of 5 stars

Premium products

Premium products. Delivered straight to our door in Scotland.
Arrived exactly as expected. Well packaged .
Delicious, wholesome delights.

May 30, 2026
Rated 1 out of 5 stars

Terrible experience at Daylesford Notting Hill.

Terrible experience at Daylesford Notting Hill. The WORST experience i have encountered in any retail, customer-focused organization. Butcher on duty refused to offer me any meat at 1915 forgetting to understand i am a regular client during the weekend. After complaining to the manager who offered to help, I simply refused and did not want to take the original plastic packaged meat. I REFUSE to set foot in this organization again. If i were Lord Bamford i would want to assess how his stores are performing in person.

June 11, 2026
Unprompted review

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