I’m thrilled I finally purchased their Detergent and Conditioner which I confess I’ve been a bit cynical about. They show amazing results on towels/linen etc. my sweaters appear like new too. Well do... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About Daylesford Organic
Written by the company
NEW ARRIVALS
GROCERY
HOMEWARE
HAMPERS
CONTACT US
Our Philosophy
At Daylesford, we’re dedicated to growing, producing and cooking seasonal, organic food. It must be fresh, and full of flavour, packed with the many vitamins and minerals that come from natural food, picked and eaten at its peak.
As part of a mission to reverse the industrialisation of our food and the pollution of the land that nurtures it, we practise organic, sustainable framing with far less pesticides and herbicides on our crops. We do not use artificial growth promoters and hormones on our animals, and maintain the highest welfare standards.
Above all, we believe that when people eat natural, organic food, they can taste the difference. It’s a chain of goodness that begins with healthy soil, and finishes with healthy animals and people.
Our Farmshops
From high-quality larder staples to indulgent treats for special occasions, our farmshop shelves are full with fresh seasonal fruit and vegetables from our organic Market Garden, artisan bread made by hand in our own Bakery, award-winning cheese from our Creamery and fresh organic meat from clover-rich pastures.
Our Homewares collections are made by makers who are as passionate about sustainability, quality materials and elegant design as we are to create one-of-a-kind items for your homes and gardens, from the softest linens to the signature scents of our home fragrance range.
Our Cafés
Our organic cafés are the natural showcase for what we do on the farm. Here, our chefs make our produce the star of each plate, with seasonally changing menus and daily specials highlight what’s good to eat right now.
Contact info
Daylesford near Kingham, GL56 0YG, Cotswolds, United Kingdom
- 01608692871
- guest.services@daylesford.com
- daylesford.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Premium products
Premium products. Delivered straight to our door in Scotland.
Arrived exactly as expected. Well packaged .
Delicious, wholesome delights.
Terrible experience at Daylesford Notting Hill.
Terrible experience at Daylesford Notting Hill. The WORST experience i have encountered in any retail, customer-focused organization. Butcher on duty refused to offer me any meat at 1915 forgetting to understand i am a regular client during the weekend. After complaining to the manager who offered to help, I simply refused and did not want to take the original plastic packaged meat. I REFUSE to set foot in this organization again. If i were Lord Bamford i would want to assess how his stores are performing in person.
For a premium brand it was shocking
For a premium brand it was shocking. The tree was delivered in a container minus its top and without any instructions/information. It was a birthday present for my sister in law who reported that the tree was damaged. She contacted Daylesford and agreed a refund. It took 2 attempts to get that right. Lesson learned, I won’t online shop with you again.
I was able to order an item and then found out it wouldn't ship to me.
I was able to order an item successfully but it wasn't until it was getting processed that I found out you don't ship from the UK store to the US. Sad because my wife was really excited about the tote bag.

Reply from Daylesford Organic
Lovely luxurious pieces.
Lovely luxurious pieces for the home.. table settings & candles to transform for a new season!.
Beautifully presented and scrumptious…
Beautifully presented and scrumptious contents. Good value. Recommend
Jug was beautifully packaged and…
Jug was beautifully packaged and promptly delivered. Love my little jug so tactile
As always
As always, the parcel was beautifully packaged and the contents were delicious.
Helen Carter
You don’t deliver to the Highlands but…
You don’t deliver to the Highlands but that was only revealed after I’d ordered and paid.

Reply from Daylesford Organic
I was a little disappointed that the…
I was a little disappointed that the zero waste box didn’t contain more fresh food that was at the end of its life. Obviously we signed up for the surprise. However, I wasn’t expecting Easter biscuits, sweets and eggs. Maybe we will have better luck next time.
This was a gift I Sent to Leslie and…
This was a gift I Sent to Leslie and she was thrilled with it .
Leslie was the recipient,I was the sender.
Wendy Collieson Bermuda.
The product was dropped off at the end…
The product was dropped off at the end of the drive without notification. It sat there for likely two hours in the heat. Quite disappointed.

Reply from Daylesford Organic
Happy customer
Scrumptious walnuts and honey arrived beautifully packaged.
A real treat and something to consider for gifting.
Mediocre
Packaging is wonderful. Almost fully recyclable and made from natural products (apart from the cool packs).
A number of the items I ordered had a very short shelf life.
The tiffin lacked flavour. The brownie tray was also pretty standard although plenty of chunks of white chocolate helped.
Offered a small discount code for signing up to the newsletter however the discount code wasn’t able to be used (I tried a number of times on a number of different options).
Really poor
Really poor - late delivery of over a week even though I paid to secure delivery date - no apology and no refund of delivery fee and no additional product offered as gesture to make up for the late and missed delivery very poor customer service.
Delivery delayed
Delivery delayed, was informed about this, not a great problem. Still able to enjoy delicious wine over a beautiful summer’s weekend
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.









