dbrand Reviews 13,380

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting their durability, premium feel, and precise fit. Many consumers highlight the excellent user experience, from the well-designed packaging to the ease of installation and the overall aesthetic appeal of the items. The customer service is frequently described as outstanding, with people appreciating the quick, helpful, and generous support they received for various issues. However, some customers were not happy with the quality and longevity of certain products, specifically mentioning issues like cases cracking or skins not aligning properly. A few reviewers also expressed dissatisfaction with the customer service, citing slow responses or a lack of resolution for their problems. Additionally, some people mentioned long delivery times for their orders.

What people talk about most

Product

Customers generally express satisfaction with the products, highlighting their high quality, durability, and... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of products, noting... See more

User experience

Users describe positive interactions with the overall user experience. Many customers highlight the seamless... See more

Customer service

Consumers generally express high satisfaction with customer service, often describing it as "world-class,"... See more

Order

Reviewers mention ambiguous feedback about order experiences. While some customers praise the brand for... See more

Based on these reviews

Rated 5 out of 5 stars

I've ordered two items from dbrand, in 2024 and 2025. Both are exceptional in quality, look and feel. (Clicky buttons are sooo satisfying.) This last time, one piece was missing. They responded quickl... See more

Rated 5 out of 5 stars

High quality products from a company that is committed to that quality. They do the right thing, like lose millions of dollars in Ghost cases to remake and ship them free-of-additional-charge to previ... See more

Rated 5 out of 5 stars

Got the Killswitch case for my ROG Xbox Ally X. It is almost the same size as the device which makes packing it for travel so much easier than the other case I originally bought. Great grips too, ma... See more

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ I recently bought a clear case for my Samsung Galaxy S24 Ultra from dbrand and the whole experience has been excellent. The first thing that stood out was the packaging. It arrived in ve... See more


4.4

Excellent

TrustScore 4.5 out of 5

13K reviews

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Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

First time cutomer and i brought both…

First time cutomer and i brought both the tank case and screen protector for the Galaxy S26 and they are perfect. A week for delivary to the uk which is not bad at all.

The screen protecter, i only knew it was on there due to two small bubbles. Its so thin and fits perfect, i'm unable to feel it at the edge of the screen.

The case is perfect. I wanted a case where the S26 would sit flat on a surface and this doesnt dissappoint. Its one of not very many cases that i managed to find, all the others have the protruding camra which annoys the hell out of me. The lenses are better protected and small ridges make it sit flat. It makes the phone thicker but for me thats not an issue. Magsafe works great even on a square stand and wireless charging is also fine. Excellent case!

Love the website, order, delivary, packaging and social media banter, its a nice touch. I found out where you work ;)

March 16, 2026
Unprompted review
Rated 3 out of 5 stars

The Quality and packaging is perfect!

The Quality and packaging is perfect!
Fast delivery, all went smoothly.

My review went two stars lower because after I bought I did some research and it looks like the company use belivefs to make profits. even though if it those believes dose not align with the business they are doing.

I prefer to deal with business that offer quality for their products but not with businesses that chose (Hypocrites marketing strategies) this Is how I call it, to raise an intention of a group of people by using their believes, religion .. etc.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Firstly their products are amazing

Firstly their products are amazing. I’ve ordered multiple items and always love them. This most recent purchase was for a case for my Legion Go S. There was a slight deformation in the top right corner, sent them a note about it and without any hesitation they sent out a replacement.

March 13, 2026
Unprompted review
Rated 4 out of 5 stars

If you are looking for best quality, choose dbrand

Their products are of very very high quality, and incredibly well-designed--although they also are on the pricy side. I would have rated dbrand with 5 stars, but I believe they can do better on lowering international shipping costs a bit.

March 13, 2026
Unprompted review
dbrand logo

Reply from dbrand

Hey Mario,

Thank you for sharing your feedback. We're always looking for ways to lower shipping prices for our international customers, and we'll share this with our supply chain team for further consideration.

Rated 5 out of 5 stars

Cannot list a single negative from my experience.

Product quality was about what I'd expect for the price (very good). Packaging feels premium. Shipping was very quick. They manage to make reading descriptions and ads an actual enjoyable experience.

Bonuses: they are easy to contact for support, have a strong social media presence (making it even easier to get support if needed), and even though they don't necessarily have a wide breadth of products, they do have a large variety of the small selection of products they do sell.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

dbrand is the way to go

The website browsing and purchase experience is easy to follow, smooth and clear. The products themselves are designed and built for quality, protection, and appearance. The price may be higher than other cases, but it's well worth it to me for the designs, protection and general feel.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

I wouldn't shop for a case anywhere else

The only company that can provide excellent cases and skins, but also the highest quality colouring book I own. Everything is 100%.

I did need a replacement for my dbrand phone case after it started coming apart in my hands and I was worried due to the lighthearted marketing. However the customer service is stellar, they sent a replacement straight away. Thank you Robot 206!

I can't praise dbrand enough.
If they started selling houses, I'd buy one.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Best phone case and screen protector…

Best phone case and screen protector that I have ever purchased. The fit of the phone case is more precise than any phone case I have had in the past. Their prism 2.0 screen protector is amazing. The besr screen protector that i have ever had as well.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Love the robots

From the day i found out about them till now i will not buy from any other company. The fact is the quality of their skins are fantastic and they continued to evolve ie the grip which is a premium case. And the take over by the robots to which their attitude and humour not humour but they get pleasure in telling you off. The presentation of the Item you are getting was very good now it's fantastic. Personally they are the best at what they do. And will stick with them until they become very bad. And i can't see that happening

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

I bought the Tank case

I bought the Tank case, interchangeable button kit, and screen protector kit. I was able to apply the screen protector in seconds with minimal effort and zero flaws. The button kit was easy to change to my preference and operates perfectly. The case is 100% as advertised. Robust, very grippy, and looks great on the phone.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I recently bought a clear case for my Samsung Galaxy S24 Ultra from dbrand and the whole experience has been excellent.

The first thing that stood out was the packaging. It arrived in very secure, well-designed packaging that immediately gave the impression of a premium product — similar to the level of care you see with Apple products. The case itself feels very high quality, fits the phone perfectly and adds protection without making the phone feel bulky.

I particularly like the grip on the sides and the clear design which lets the look of the phone come through. It feels solid, well engineered and worth the price. Overall a very good product and a smooth buying experience.

March 10, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM Most expensive rubbish I ever bought!

Bought a case with skin and the prism set for my new phone. Most money I ever spent on phone accessories, but I wanted to treat myself to something good...shame on me...my phone sits on the desk or in my pocket, maybe a handbag, that's it. After a few weeks the first prism is completely SHATTERED and the case is DENTED. Asking customer service for help...the robot answer is: good to see that prism was able to protect your phone, just put on the second one.
What the hell??

March 10, 2026
Unprompted review
dbrand logo

Reply from dbrand

Hey Human,

Thank you for sharing your feedback regarding our Prism 2.0 screen protectors. Unfortunately, we were unable to locate any information in our systems related to your name, and as such, we're lacking the full context of the situation.

With that said, screen protectors, by their nature, are designed to be a sacrificial layer that absorbs the impact that would've gone directly onto your phone's screen. Glass doesn't shatter on its own, so there must've been a drop or impact to your device - damage to the screen protector means it did its job to prevent any more costly damage from being suffered by your phone.

We encourage you to reach back out to our support team at robots@dbrand.com or to reply to the support ticket again, so the claim regarding your dented case can be investigated further. We are committed to making this right with you.

Rated 5 out of 5 stars

Awesome company

Ordered from dbrand a couple of times now and both times have been been great. The products are of exceptional quality and well packaged and the shipping is fast and free, as long as you spend $100, which is easily done. 4-5 days to the UK is fast. The game changer for me is the Prism 2.0 screen protectors. I hate putting screen protectors on devices, but the Prism 2.0 make it an absolute breeze. My Pixel 10 and Switch 2 both completely effortless. Highly recommended.

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

banger.

After purchasing multiple items from dbrand (darkplates, skins, cases), I can confidently say that this is the brand I refer most people to when considering protective or aesthetic gear. From the experience of unboxing the professionally crafted packaging to the sublime instruction videos, you can guarantee you’ll get a quality product. I’ve never had to send anything back or request a refund, so I’m not sure how well all of that works. But considering the rest of the company, I believe they would also have great customer service :)

January 14, 2026
Unprompted review

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