I've ordered two items from dbrand, in 2024 and 2025. Both are exceptional in quality, look and feel. (Clicky buttons are sooo satisfying.) This last time, one piece was missing. They responded quickl... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Company details
Contact info
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quality products
Great quality products. The quality of dbrand products has always been great. I am a repeat customer and when it is time to switch to a new phone, I will be one again. I do not know of any company who make a better case than dbrand.
Beware of your personal data
I added a product to my cart, added my personal info, then had to quickly do something else. When I came back I had an email in my inbox, from some stupid dbrand ai agent, spamming me with things like "Does clickbait work, fix your mistake and click the button to pick up where you left off". I don't recall that I consented to contact me before I even bought a product. At this point I decided to not get the Grip Case from them, but buy a premium case from a competitor.
Awesome cases
Despite their crass marketing, the people behind the site are wonderful people who make great products.
10/10 no notes, great cases
I've been using dbrand products for…
I've been using dbrand products for years. I'm completely satisfied with the high quality of their products. Their customer service is excellent. They respond very quickly and efficiently.
"Robot 053 is a masterpiece of…
"Robot 053 is a masterpiece of engineering. The support was fast, witty, and resolved my issue with zero friction. It’s rare to see a company stand behind their products so confidently. My S25 Ultra is happy, I am happy, and my faith in our future robot overlords is restored. 10/10."
Excellent customer service
Excellent customer service, rectified an order mistake that I made even though they didn't have to. Thank you so much, dbrand, you're the best! (Also have had my grip case for over a year now and it's THE BEST, has saved my screen from cracks soooo many times, no other case has ever held up so well!)
Very good customer service
It´s expensive, but their customer service is awesome, and sent me a replacement product when mine had an issue.
Excellent quality and shipping
I’ve purchased a switch 2 case and steam deck case from Dbrand this year and both have been incredible quality. But the thing that impressed me the most was how quick the shipping was. From Canada to Uk it was less than 5 working days. Highly recommend the two products I have purchased from them especially.
Don't bother using this company they…
Don't bother using this company they delivered my package to the wrong address and you cant reach anyone to ask whats going on now im out my money

Reply from dbrand
Not bad for a bunch of robots and AI
Despite being controlled by potentially dangerous robots, they were more responsive and helpful than the majority of humans in my life.
Amazing product as I got the cover and…
Amazing product as I got the cover and some other teams for my Xbox ally x and I must say the quality is really the best out there and they kept updating me on the progress till it reached my county honestly loved it
Dbrand items are excellent quality for…
Dbrand items are excellent quality for the price and they have wonderful customer service.
Robots
Robots, good.
Sometimes shipping is slower than I’d like but every time (I’ve ordered a lot) the quality, price, and aesthetics make up for it… so far.
Colour me impressed by everything…
Colour me impressed by everything DBrand! I’ll be using you guys for all of my devices going forward, and I do not mind at all that I need to wait slightly longer to get it from overseas - your customer service, speed of service, quality of packaging, and the product itself are genuinely outstanding - I’d heard good things on Reddit and I now completely get the hype!
Excellent customer service despite courier issues
I had an unfortunate delivery experience caused by the courier, where my parcel was handled improperly and arrived damaged. However, dbrand’s customer support handled the situation exactly the way great customer service should work.
They responded quickly, acknowledged the problem without shifting responsibility, and arranged a replacement immediately without unnecessary back-and-forth or complicated procedures. The communication was clear, professional and solution-focused from start to finish.
Mistakes can happen during shipping, but what really matters is how a company responds — and dbrand handled it perfectly. Highly recommended for both their products and their support.
Always excellent quality.
Always excellent quality no matter which product you buy. Well packaged too.
Had a few bits off them and will definitely be buying from them again. 🤖
I’ve purchased the Tank case for my 17…
I’ve purchased the Tank case for my 17 pro and s25 ultra. Rugged solid cases.
Support of dbrand team is quick and easy. This is an awesome Canadian brand.
The shame I felt when I realized I paid 30 dollars for a sticker
The shame I felt when it all hit and I realized I payed 30 dollars for a pretty sticker. As I applied it myself, a little wonky, a little imperfect, I sighed. Everything about this product that is bad is bad because it's a sticker. I sighed more thinking about how the sticky edges around the camera bevel are going to collect germs and dust before becoming gummy. Regret
They have great marketing 🥴🥴

Reply from dbrand
good cases horrible screen protectors
i love their grips for steam deck but i bought a screen protector for the steam deck an it left a horrible unfixable bubble on the corner due to the adhesive. i got one for my rog ally x an the thing happened. getting it alined perfectly is almost impossible. once its placed thats it. please make a alignment case. its 2026…using two tabs to line up a 7inch screen does not match their “futuristic robot” theme they got going.

Reply from dbrand
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







