I honestly can’t thank Eve enough. She was kind, patient, and incredibly helpful throughout the entire DBS process. She went above and beyond to make sure everything was sorted quickly and smoothly, w... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I would highly recommend the above organisation when considering getting any type of dbs check . I cannot fault the speed, communication and value for money they offered. At all stages I was able t... See more
Company replied
The application form was quite easy and straight forward to fill. Nevertheless, in my opinion, for Married people who still use their first name till date, the part that asked “used until” wasn’t nec... See more
Company replied
I used DBS Umbrella Solution for the first time yesterday. The process was simple with a very easy to navigate user interface. The turn around was prompt as advertised and a nice touch to rec... See more
Company replied
Company details
Written by the company
DBS Umbrella Solution team provides free e-bulk quote and no obligation advice. Our team of experts are ready to help! DBS Umbrella Solution delivers the highest level of customer service through our team of experts on hand to guide you through the DBS process. Whatever your preferred style of communication, you can be assured your enquiry will be dealt with quickly and efficiently. Our team can be reached on: Telephone: 01206 913154 / 01206913155 Email: dbs@dbscheck.org Or why not try, our instant chat facility found on our website or call back service, available by completing our registration form and selecting a time and date convenient for you! You will also have the option to subscribe to our newsletter so you can be updated on information that matters. Our services include: Enhanced DBS Checks, Standards DBS Checks, Basic DBS Checks and Volunteer Checks.
Contact info
35-39 LONDON ROAD, CO3 0AJ, Colchester (Essex), United Kingdom
- 01206913154
- dbs@dbscheck.org
- dbscheck.org
4.5
Excellent
257 reviews
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The help of Eve and Maisie has been…
The help of Eve and Maisie has been invaluable.
December 17, 2025
Reply from DBS Umbrella Solution
DBS Umbrella Solution logo
Reply from DBS Umbrella Solution
3 Dec 2025
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
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An easy process from beginning to end.
December 16, 2025
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Really helpful team
Really helpful team make the process of getting checks a smooth one
December 8, 2025
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Very easy to use and a simple process.
Very easy to use and a simple process.
December 8, 2025
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Excellent service
The process itself is userfriendly and simple. It was quick except the arrival of the certificate.
November 24, 2025
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
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Its very easy online process
Its very easy online process, and its efficient, quick process aswell. Company is doing great job.
November 28, 2025
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
My experience was good as it was…
My experience was good as it was seamless and fast.. wow! It is less than 24hrs. Highly recommended
December 4, 2025
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
DBS check application forms are very…
DBS check application forms are very easy to fill in. It was a great communication after we submitted our forms, informing us step by step of a checking progress. We received our DBS certificates several days later after submitting. Great services!
December 2, 2025
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Simple Process
Process made simple and easy, helpful videos to help you with completing DBS requests, ensuring smooth and quick applications ready for processing stage. Paying extra for the ID verifier also makes process a lot easier.
November 10, 2025
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
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A Bit Clunky
The system is quite complicated and somewhat clunky. Also an enormous document of terms and conditions to read through initially. The service fees for add on's such as digital ID aren't great. Appreciate the fast responses from the support team, however - they were excellent.
October 29, 2025
Reply from DBS Umbrella Solution
Hello Kelsey,
Thank you for taking the time to share your feedback. We’re really pleased to hear that our support team provided fast and excellent assistance.
We’re sorry to hear that you found the system a bit complicated. Our aim is always to make the process as smooth as possible, and we’re continually working on improvements based on feedback like yours.
Regarding the terms and conditions, they are indeed detailed, but this is to ensure full clarity and protection for both ourselves and our clients. We understand that they can feel lengthy, but this level of transparency is important.
With the digital ID, the registration document does clearly list it as an optional add-on with a fee of £6 per application. Because it is optional, there is an additional charge - this allows customers to choose only the services they need rather than paying for features they may not use.
Thank you again for taking the time to share your review,
DBS Umbrella Solution
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Great easy to use and swift service
Great easy to use and swift service
November 18, 2025
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Such a fast service very good
November 13, 2025
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
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Easy and quick
Fast service and questions are straightforward. Thank you xxx
November 13, 2025
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Always helpful staff and a great service
November 3, 2025
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Always great service from the staff
Always great service from the staff. They have always been able to answer my questions and resolve any issues I have had quickly and efficiently.
Portal is easy to use and track applications.
November 3, 2025
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Lucy was very helpful and prompt
November 5, 2025
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
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Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
The system is lumpy and disconnected
The system is lumpy and disconnected. Having completed payment for the enhanced check and waiting for a response, nothing came for some time and then a request for an additional payment for an ID check. It's not the extra money that I object to but the failure to indicate the need for it at the outset and its consequential confusion and wasted time and effort. Fortunately, I doubt that I will need to avail myself again of your services, but would still hope that you can up your game more than somewhat
October 17, 2025
Unprompted review
Reply from DBS Umbrella Solution
Hello Paul, thank you for taking the time to share your feedback. We’re sorry to hear you found the process confusing.
To clarify for transparency: in our original email, we provided direct links to both the Enhanced DBS Check and the Digital ID Check, as they are separate products on our website. The Digital ID Check was opted in for by your employer as part of the verification process, which is why both links were included from the outset.
When only the Enhanced DBS Check was purchased, our team followed up to remind you that the Digital ID Check was still required, and we responded promptly to your enquiry explaining why this was necessary.
That said, we completely understand how this could still feel disjointed from your perspective, and we appreciate your honesty. We are currently reviewing how we present these steps to ensure the process feels smoother and more connected for future applicants.
We do value your feedback and wish you all the best going forward.
DBS Umbrella Solution
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
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