DDWilson Gas & Heating Engineers Reviews 

403
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent and efficient service, highlighting the professionalism and knowledge of the staff. Many people appreciate that engineers are polite, friendly, and always arrive as scheduled, often leaving the work area clean and tidy. Reviewers also found the pricing to be fair and competitive, with good communication from the team. However, some people mentioned concerns regarding charges for short visits that did not fully resolve the issue. A few customers felt they were charged for minimal work or for call-outs where the problem was not adequately addressed.

What people talk about most

Service

Customers had positive experiences with service, often praising the professionalism, efficiency, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Price

Users describe positive interactions with price, often finding them reasonable and fair for the service... See more

Customer communications

People report positive experiences with contact, noting that the company is very easy to deal with and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Review: Excellent service from start to finish from DD Wilson Engineering . The engineer called ahead to let me know when to expect him and arrived right on time. He was extremely polite, knowledgea... See more

Rated 5 out of 5 stars

Phoned DDWILSON as boiler had broken during the cold weather, Saturday morning . The Lady said someone would be out that day.later an engineer and his apprentice came and fixed the problem. The two of... See more

Rated 5 out of 5 stars

After trying several gas companies I found DD Wilson and I am so glad I did. First class service from admin staff to engineers. Very prompt in installing a new central heating combi boiler. The... See more

Rated 5 out of 5 stars

D.D. Wilson Plumbing have been outstanding from start to finish. They arrived on time, kept us updated throughout, and worked late into the evening to make sure the job was completed. The quality of t... See more


Company details

  1. Boiler and Heating Service
  2. Gas Engineer
  3. Gas Installation Service
  4. Heating Contractor
  5. Plumber

Written by the company

DDWilson, your reliable, friendly, award-winning gas and heating engineers and boiler installation team proudly serve every corner of Liverpool, Merseyside, Lancashire, North Wales, and ever-expanding areas. Experts in residential and commercial boilers, we're here to keep you warm and content, backed by our unwavering dedication and trusted service. DDWilson is proud to have attained various awards and industry recognitions that solidify our reputation as a leading boiler installation provider. These distinctions include winning the UK Enterprise Awards and showcasing our commitment to outstanding service and enterprise excellence. DDWilson is a "Vaillant Mastertech Accredited," ensuring our customers uphold the highest boiler services standards. One of our most recent achievements was winning the "Global 100 Winner 2022." This recognition and other accolades affirm our commitment to high-quality service provision in the boiler installation industry. Our commitment to elite quality service has also granted us an affiliation with the Guild Of Master Craftsmen from 2020 to 2023. Finally, our team holds Gas Safe Certification, a mandatory qualification for UK professionals working on gas appliances. DD Wilson gas engineers have been in the industry since 1998. Started as Wilson Gas in 2006, initially as a sole trader with an old Ford Escort 55 diesel and 100 business cards relayed to an old dial house phone. The vision and mission were clear. We wanted to be the premium local service company that became the household name for people living in the Merseyside Cheshire and North Wales area when their heating or hot water problems should arise. We wanted our people to think of us immediately and choose us as their best option for boiler repairs or installations. The company's name came from the founder and the secretary's children, Darren and Dylan. We started our spare box room inside our family home. The boys were on the floor, under the table, as their mum was working 7 am till 9 pm daily to earn the loyalty and trust we are renowned for. All this while Darren, the dad, was alone on the road, delivering the results and creating the relationships with our customers we still have today. From strength to strength In 2008, we decided to form DD Wilson Sole Traders with a vision that one day, the boys would be able to help Dad and keep the business with our family for centuries to come. In 2018, we formed DDwilson Gas Engineers Ltd and moved into our Big Unit in Knowsley Industrial Park, where we now take on 12 full-time staff, including a gas apprentice and admin apprentice. We're as accurate and as genuine as they come. Regulars always ask how the kids and dogs are doing, as they are forever with us. If they are not in school, they are undoubtedly in our friendly office or the van with Dad occasionally, meeting the customers and earning their pocket money. Our message is clear: we give you "No Stress and No Mess." Using quality products and premium service with aftercare from a family that does care. We provide installation service and repairs to all domestic gas appliances, mainly Central Heating and Boilers. We do loads for the local people where and when we can, and it's "Nice to be Nice". We sponsor Carla Lane Animal Rescue in Melling because we love the animals. We have given so much to our community directly from us to them when we encounter the challenges they face. Our business has stepped in to improve their lives, and we take great pride in this. "YOU KNOW THE ONE" We sponsor local football teams and often give out lots of freebies for local charities and people we find that are in need. We don't just take the money and leave. We create a personal relationship with each of our customers, which helps us grow. In 2020, we were awarded, "The 2020 SME Business Awards (Best Boiler & Heating Installation Service Northwest). The same year, we became the 5-star reviewed boiler company on Trustatrader in the Northwest. It has taken a lot of hard work and effort to ensure our customers have the same service and are giving us the correct feedback. This has helped us to grow as a company, as Trustatrader only use customer reviews from genuine customers. We are so proud of all our staff and customers for making this happen. With 2020 being one of the most challenging times, DD Wilson carried on supporting our customers and helping out where we could. After being recognised and awarded "Guild of master craftsmen 2020", we haven't looked back. Our plan is straightforward: keeping you guys happy for decades to come. You only care how much we know. When you know how much we care. Thanks for reading about us. We hope we get to meet you soon. Darren & Claire


Contact info

4.8

Excellent

TrustScore 5 out of 5

403 reviews

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4.8

All reviews

(403)

61 reviews in the last 12 months

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Rated 5 out of 5 stars

Fabulous company

Fabulous company. My boiler installation was carried out on the sixth floor duplex apartment. DD Wilson completed the roof flue installation and new boiler with all connections. Also navigated the health and safety process perfectly. They couldn’t have been more helpful.

July 15, 2026
Unprompted review
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Rated 5 out of 5 stars

First Class Experience

Unreal experiance, called them with an urgent need and was attended to just 50 minutes later, first class service, engineer was very polite and courteous and they are very reasonably priced.

I would highly recommend these guys and I will definately use them again 👏👏

May 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Brilliant Team of Heating Professionals

We had a personal visit from Darren the owner who personally oversees the work to be carried out. He listened to our needs and suggested the best way to reposition a new boiler as we had an old existing back boiler. The quote was competitive and a timeline discussed to carry out the work. This was adhered to and completed successfully. The team were neat and tidy respectful of our property. The whole conversion was completed in two days with the heating working the first day and the controls finished on day two. All was explained to us and the team made sure we understood the system before leaving. Darren visited again on completion to check we were satisfied with the outcome. Throughout the office team kept us informed of everything and were a credit to the company. I would not hesitate to recommend DD Wilson to anyone who needed work undertaking in their home. Many thanks Great team.
Len Hodgson. (Liverpool.)

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Once again DD Wilson did not let me…

Once again DD Wilson did not let me down when they came and serviced my boiler. That they supplied and fitted 2 years ago. They send me a reminder to book in for my service which I am very grateful. There staff are very polite especially the engineer that serviced my boiler and do not leave any mess. Thanks DD Wilson keep up the good work.

April 16, 2026
Unprompted review
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Rated 5 out of 5 stars

Had a gas leak problem in my property…

Had a gas leak problem in my property on Good Friday eve as the gas supply had to be closed the tenants were without cooking facilities , heating and hot water
The prospect for Easter was bleak
Got in touch with DDWilson and Tristan turned up at the property on Friday morning to investigate and an appropriate solution was recommended
The work was completed on Saturday and Easter was saved for the tenants
Excellent professional work and highly recommended

April 2, 2026
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Rated 1 out of 5 stars

Tried ripping me off

Came and fixed the boiler for £120 call out charge (took 2 minutes, used a bike bump and nothing else). The engineer clearly told me that there was a small component that might need replacing and if it happened again to call them back and it would be covered under the cost. Then been receiving multiple calls and emails to be chased for a part change (which was not needed) and that it would not be covered within the cost and would be an extra £250 (despite the engineer saying that it was a small piece of plastic). Would not recommend.

March 9, 2026
Unprompted review
Rated 1 out of 5 stars

Price's are bad shop around

Turned up found another leak replaced flexible pipe to fix it,it didn't it was 2 short still leaked, didn't fix the leak I wanted fixing,not enough time charged £116 was there fifteen minutes,I got the quote to fix the original leak with a boiler service it was£ 850, and 4 hours job.i have had it fixed in an hour for £120.by someone who has not ripped me off

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Job well done

The engineer did a great job servicing my combi boiler. They checked and serviced the important parts and made sure everything was working safely and properly. They explained what they had done in a clear, simple way. I’m very happy with the service and feel confident the boiler is running well.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from an excellent company!

I honestly can’t recommend DD Wilson highly enough. I contacted them during a genuine emergency when the boiler at my property caught fire, and they were able to respond immediately and advise me on the best course of action.

As I live internationally, dealing with something like this could have been extremely difficult, but the whole team went above and beyond to make it work around me and my schedule. They were incredibly flexible and supportive throughout the entire process.

The communication was excellent from start to finish. Jane in the office kept in regular contact and made sure everything was organised quickly and efficiently. Darren, the owner, was also personally involved and very helpful in making sure everything was handled properly.

John, the engineer who carried out the work, was fantastic. He was professional, knowledgeable and clearly very experienced. He took the time to explain the issue, worked efficiently, and made sure everything was resolved properly. He was honestly an absolute lifesaver.

What could have been a very stressful situation was handled calmly and professionally by the whole team, which really helped put my mind at ease.

I wouldn’t hesitate to use DD Wilson again and would highly recommend them to anyone looking for a reliable and professional company. I’ll definitely be using Darren and John again for any future work when needed. It’s rare to find a company that combines such great technical expertise with genuinely excellent customer service.

March 5, 2026
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Rated 5 out of 5 stars

Josh was so helpful, quick and tidy very happy new customer

Had Josh come out to cap off an old pipe and he was brilliant. He was kind and considerate helped me learn how to use my heating system. Checked everything over gave some advice on what we need to do. Highly recommended. DD Wilson as a whole are also great. Lady on the phone was so helpful and friendly. Priced the work reasonably and stuck to it. Very happy and new customer. Thank you

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

This company installed my boiler 5…

This company installed my boiler 5 years ago and have also completed the annual services required to maintain its warranty. All works have been completed to a high standard and all staff are both professional and friendly. Top job all round👍🏻

February 18, 2026
Unprompted review

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