Excellent customer service from Hudson Reed. A special thank you to Angela, who was always extremely helpful, professional and quick to respond. She handled my requests very fairly and was exception... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The whole experience with Hudson Reed has been outstanding. In addition, I ended up talking to the customer support because I ordered the wrong item and I was blown away by how friendly and how cust... See more
Company replied
I have now fitted out three bathrooms in Germany with products from Hudson Reed and everything was perfect. Really great quality products at a very reasonable price. Customer support was second to n... See more
Company replied
Good info about products online, so we ordered. Then a problem occured and we called the given Phone number, where Ms Angela replied competently and friendly. The product was delivered without damag... See more
Company replied
Company details
- Bathroom Supply Store
- Bathroom Remodeler
- Boiler and Heating Service
- Interior Designer
- Plumber
- Radiator Shop
Written by the company
Hudson Reed Deutschland bietet ein umfangreiches Sortiment von eigenen Designer Produkten im Bereich Heizung, Badezimmer und Beleuchtung, die exklusiv Online verkauft werden. In unserem Shop finden Sie unter anderem stilvolle Heizkörper, diverse Duschsysteme und Armaturen, hochwertige Badkeramik und Accessoires – im modernen sowie nostalgischen Stil. Mit langjähriger Erfahrung in Europa und einer Präsenz auf dem deutschen Markt seit 2005 legen wir großen Wert auf die Meinungen unserer Kunden. Hudson Reed bietet Ihnen High-End Produkte zu wettbewerbsfähigen Preisen und eine dedizierte, persönliche Kundenbetreuung.
Hudson Reed
Written by the company
- Schnäppchen der Woche
- Schauen Sie bei uns vorbei und entdecken Sie weitere Reduzierengen - und dies jede Woche aufs Neue! Nur solange der Vorrat reicht.
Kostenlose Lieferung
Ab einem Einkaufswert von 500EUR
Kostenfreie Lieferung ab einem Warenwert von 500EUR direkt zu Ihnen nach Hause.
Contact info
4.8
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I wasn’t sure how long will it take…
I wasn’t sure how long will it take until I will receive my order. I don’t know if I received an email that the package was sent. I received only when the order was delivered. At the end I was satisfied.
February 18, 2026
Reply from Hudson Reed DE
Dear Livia,
Thank you for your valuable feedback. We are delighted to hear that everything was good in the end, but do want to apologise that you had issues with the tracking of your order.
Kindest regards,
Your Hudson Reed Team
All good
All good, first delivery incomplete, but the problem was solved smooth on first request.
February 2, 2026
Reply from Hudson Reed DE
Dear customer,
thank you for your feedback. We are pleased to hear that the issue with the incomplete delivery of your order was resolved for your immediately.
Kind Regards,
Your Hudson Reed
Five stars well deserved
I was particularly surprised by the price-quality ratio of the toilet and the correct order processing.
The packaging for transport was also very good.
January 23, 2026
Reply from Hudson Reed DE
Der Jack,
Thank you very much for your wonderful feedback! We are delighted to hear that you are very satisfied with the quality of your toilet and with the ordering process. We are also glad to know that your delivery arrived safely and in perfect condition.
Kind regards,
Your Hudson Reed Team
Perfect delivery and perfect heater.
January 26, 2026
Reply from Hudson Reed DE
Dear Miss/Mrs Wehrli,
Thank you very much for your positive feedback. We’re delighted to hear that the delivery arrived promptly and that you are satisfied with your radiator.
Kind regards,
Your Hudson Reed Team
Made for many enjoyable years
Fast delivery, very beautiful design, easy to assemble.
Made with love for many enjoyable years.
January 13, 2026
Reply from Hudson Reed DE
Dear Alois,
Thank you very much for your great feedback. We are delighted that you received the order quickly and are happy with the design.
Kind regards,
Your Hudson Reed Team
Delivered very quickly
Delivered very quickly
The quality of the items ordered is really great!
January 7, 2026
Reply from Hudson Reed DE
Dear Peter,
Thank you very much for your great feedback. We are delighted to hear that your received your order very quickly and are happy with the quality.
Kindest regards,
Your Hudson Reed Team
Reply from Hudson Reed DE
Dear Silvia,
Thank you very much for your fantastic feedback. We are delighted that you are happy with the quality and price of our products.
Kindest regards,
Your Hudson Reed Team
Reply from Hudson Reed DE
Dear Martin,
Thank you very much for your great feedback. We are happy that you have received a perfect support.
Kindest regards,
Your Hudson Reed Team
Reply from Hudson Reed DE
Dear Mr Padinger,
thank you for your feedback. We are pleased to hear that the product you have purchased has met your expectations.
Kind regards,
Your Hudson Reed Team
Super Service
Super Service. Reacted very quickly to technical and delivery questions. Replacement brackets sent very quickly. Top!
October 28, 2025
Reply from Hudson Reed DE
Dear Miss/Mrs Devine,
thank you for your fantastic feedback! We are delighted to hear that you have received such great service in regards to technical and delivery queries.
Kind regards
Your Hudson Reed Team
Really great quality products
Really great quality products, fab value for money. Everything arrived within the expected time window. I haven't got them installed yet, but they look amazing. First class.
October 28, 2025
Reply from Hudson Reed DE
Dear Hannah,
Thank you very much for your fantastic feedback. We are delighted to hear that everything arrived well and that you are happy with the quality.
Kindest regards,
Your Hudson Reed Team
Delivery only to the front door of the building
Quality of things is good. However, there was no way to select (and pay) an extra to get a delivery to the apartment. And carring 4 radiators of around 40kg each was not fun.
October 20, 2025
Reply from Hudson Reed DE
Dear Mr Pedro,
Thank you for your feedback. We're delighted to hear that you are happy with the quality of your product.
Regarding the delivery, we sincerely apologize for any inconvenience caused during the delivery process. We understand that bringing the items into your home was difficult for you. However, as mentioned in our email, our carriers can only deliver items to the curbside or entrance of the building. For safety and insurance reasons, our carriers are not authorized to enter private living spaces or place goods directly inside your home. We sincerely appreciate your understanding that it is the customer's responsibility to transport the goods from the building entrance into the home. This policy is also outlined in our General Terms and Conditions under section 6, paragraph 6.4 (Delivery Address).
Kind Regards,
Your Hudson Reed Team
Reply from Hudson Reed DE
Dear Miss/Mrs Hetzmannseder,
thank you for your feedback. We are very delighted to hear that you have had a great experience with us.
Kind regards,
Your Hudson Reed Team
Reply from Hudson Reed DE
Dear Miss/Mrs Raab,
thank you for your fantastic feedback! We're delighted to hear that you found our website easy to use and that you have received very good customer service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience.
Kind regards,
Your Hudson Reed Team
Reliable and precise company.
Reliable and precise company.
I've always received prompt responses to my requests.
The goods have always arrived on time and in excellent condition.
Excellent communication.
September 29, 2025
Reply from Hudson Reed DE
Dear Anna Maria,
Thank you very much for your fantastic feedback. We are delighted that you have received your goods on time and in good condition and experienced excellent communication.
Kindest regards,
Your Hudson Reed Team
Additional fee by Paypal
Quick shipment, but there should be mentioned a note which informs the customer about an additional fee which will be charged (by paypal) if the €-price is payed with Paypal. This is due to the fact that the company is not located in an EU-country but is charging directly with Euro, this might be confusing to the customer.
September 19, 2025
Reply from Hudson Reed DE
Dear customer,
We're sorry to hear that you were charged extra when using PayPal for your order. Please rest assured that this charge did not come from our side and isn't related to Brexit or our EU location. It's most likely due to the payment method linked to your PayPal account, such as a currency conversion or bank fee.
That said, we truly value your feedback and want to help. Our team will be reaching out to find a suitable solution for you.
Thank you again for bringing this to our attention.
Kind regards
Your Hudson Reed Team
Sehr geehrter Kunde,
Es tut uns leid zu hören, dass Ihnen bei der Zahlung per PayPal zusätzliche Gebühren entstanden sind. Bitte seien Sie versichert, dass diese Gebühr nicht von uns stammt und auch nichts mit dem Brexit oder unserem Standort in der EU zu tun hat. Wahrscheinlich hängt sie mit der Zahlungsquelle zusammen, die Sie in Ihrem PayPal-Konto hinterlegt haben – zum Beispiel eine Umrechnungs- oder Bankgebühr.
Dennoch ist uns Ihre Rückmeldung sehr wichtig, und wir möchten Ihnen gerne weiterhelfen. Unser Team wird sich zeitnah mit Ihnen in Verbindung setzen, um eine passende Lösung zu finden.
Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben.
Mit freundlichen Grüßen
Ihr Hudson Reed Team
quick helpfull response
August 29, 2025
Reply from Hudson Reed DE
Dear Manfred,
We are glad you have received a quick and helfpul response. Many thanks for your great feedback.
Kindest regards,
your Hudson Reed Team
Reply from Hudson Reed DE
Sehr geehrter Murat,
vielen herzlichen Dank für Ihre sehr positive Bewertung!
Mit freundlichen Grüßen,
Ihr Hudson Reed Team
Reply from Hudson Reed DE
Dear Mr Jaeger,
thank you for your great feedback! We are pleased to hear that you have received your delivery as expected and that you are satisfied with the quality of the products.
Kind regards,
Your Hudson Reed Team
Easy ordering the product
Easy ordering the product, upto date information concerning delivery dates andtimes. Product easy to attach.
July 30, 2025
Reply from Hudson Reed DE
Dear Melanie,
Thank you very much for your fantastic feedback. We are glad that you have found the ordering process easy and were kept up to date with regards to your delivery.
Kindest regards,
Your Hudson Reed Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.