Debt Free Direct  

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Rated 1 out of 5 stars

Con artists. Make out they're there to help, then leave you with not enough money to even feed yourself. Also moved 3.5yrs into the IVA and my rent increased. They refused to renegotiate with my cr... See more

Rated 1 out of 5 stars

I took out an IVA in May 2012 and paid it off in full in September 2013. However, it took these people until August 2014 to close my file as they could not sort out the PPI as clearly their departmen... See more

Rated 1 out of 5 stars

I sent an email requesting information on 22nd July. The reply was a standard we take 5 days to respond email. On the 3rd August I received the reply...a very long 5 days. The email said they want... See more

Rated 1 out of 5 stars

Do not trust dfd never answer call double your payments for no reason. I never missed a payment and they extended from 5 to 6 years. Please do not trust this company.

Company details

  1. Non-Bank Financial Service

Information provided by various external sources

Debt Free Direct has been helping people with serious debts problems since 1997. Throughout this time we have become one of the UK’s largest personal debt advisers helping thousands of people every month. All our advisers are UK based and available to conduct a review without a prior appointment.


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Rated 5 out of 5 stars

excellent opportunity to settle your debts in one phone call

After contacting DFD I was reassured from start to finish that everything would be alright. I was given the opportunity to ask questions and was able to make an informed choice/decision as to what was the best way forward with my financial circumstances. Everyone I have spoken to has been extremely efficient, professional and very friendly - and they all went that extra mile to ensure I was fully informed and happy.

The IVA went through very quickly and the courier who collected all my documents was very friendly and efficient too.

February 3, 2014
Unprompted review
Rated 5 out of 5 stars

LIFESAVERS!!!! ABSOLUTELY TOP CLASS SERVICE AND ADVICE.

I cant begin to express the relief and hope that Debt Free Direct have given to me.
I was not in a good place but with their advice, help and non judgemental approach to my situation I am finally seeing light at the end of the tunnel. Nothing was too much for them, I rang and asked questions that occured to me and was met with a cheery helpful reply, they explained everything so well and they took away the fear of my having to deal with Creditors myself. I cant thank them enough and can recommend them to anyone who may find themselves in a similar situation. Absolutely top class service, if there was an award I could give to them I most certainly would.

January 22, 2014
Unprompted review
Rated 3 out of 5 stars

Early days lets see if we complete in the stated time.

You chose us really, all sounds wonderful but it has not been without it's problems, mainly our bank closing our account and leaving us totally without money and cancelling all our direct debits without any warning what so ever and we should have been at least warned of this. We have totally complied to all the terms and although the bank was on our list of creditors we didn't in fact owe them a penny we just had an overdraft facility, Still dealing with the fall out of that. Time will tell if this is a great service, lets hope so.

January 18, 2014
Unprompted review
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Rated 5 out of 5 stars

DebtFree Direct is Reliable

I am a very private person who does not want to share my personal life with a lot of people ( I mean even very close people). The first time I received a text message from Debtfree Direct I ignored it. When I initially made my application I was not sure if what I wanted to do was the right thing to do. DebtFree direct staff helped me answer all the question I had in my head about the scheme. They explained to me how the process was going to take place and tailored the scheme to suit my situation. The process was not long and I had professional support throughout the process. I was nervous about attending the meeting with my creditors and they did that on my behalf which was a relief. I am happy with the advice I was given and I feel financially free and in control of my life. It' is a good feeling to know that I am not going to get people chasing me for money (which I don't have) I am stress free now. Thanks to Debtfree Direct staff.

January 16, 2014
Unprompted review
Rated 5 out of 5 stars

DEBT FREE DIRECT IS FANTASTIC!!!!!

I am so happy I contacted DFD. I was so worried about my mounting debts. I almost went out of my mind.
DFD was able to sort things out for me and give me a new lease of life, thank God. I still do not have excess money to spend but at least I am not spending every waking moment trying to figure out how I am going to pay the next bill.

Thank you DFD, I really appreciate it.

January 14, 2014
Unprompted review
Rated 5 out of 5 stars

Cannot praise Debt Free Direct enough!

They were knowledgeable, fast and extremely helpful in solving my debt problems which were becoming, quite frankly, a nightmare. An insurmountable mountain!
I was treated with great respect, as though I was paying a huge fee. When in fact there was no fee to be made directly by myself.
A huge weight off my shoulders. I am now paying a regular, affordable monthly amount.
I am truly grateful to Debt Free Direct and highly recommend their services.

January 14, 2014
Unprompted review
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Rated 5 out of 5 stars

excellent service

i have recently used debt free direct with regards to getting an IVA. Excellent service and life changing results.

January 14, 2014
Unprompted review
Rated 5 out of 5 stars

An excellent service.

The process was a little complex, with all the forms and documentation it required, but help was readily available every step of the way.The end result was well worth the effort, relief from the stress I was under and peace of mind at last. I found this company to be very helpful and easy to deal with. Calls were always returned and any problems quickly resolved. I would gladly recommend them to anyone.

January 14, 2014
Unprompted review
Rated 5 out of 5 stars

headache GONE

an excellent company to deal with, they delt with everything, never spoke down to me got treated like a human being, highly recomended to deal with your dept problems. many thanks once again

January 13, 2014
Unprompted review
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Rated 5 out of 5 stars

very helpful for your help

It was a great help from you to sort out my problem I am now happy to get on with my life and have no more worries cannot wait to have this problem be hide me and gone I am a lot happier thankyou very much .

January 9, 2014
Unprompted review
Rated 2 out of 5 stars

could be a lot better

not bad but still have not solved all the issues not everybody has been informed that we have gone into iva

January 9, 2014
Unprompted review
Debt Free Direct  logo

Reply from Debt Free Direct

Dear Sandra,

Thank you for your feedback.

We've taken a look into your case, and Olivia will be in touch shortly to explain the reasons why you're still being contacted.

Regards,
Customer Support Team

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Rated 5 out of 5 stars

A life saver!

The service provided by DFD was excellent. Without them I don't know where we'd be now.
We were able to have a real Christmas without worry for the first time in years.
We were never made to feel like second class citizens and never felt we were being looked down on.
It was a huge decision for us to go down this route but from the first telephone conversation I knew we'd done the right thing

January 9, 2014
Unprompted review

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