I ordered a leather back case for iphone and a matching magsafe wallet. The wallet has sharp edges and is not made of the same leather as the case which makes it much less tactile. The advertising i... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The phone cases are great quality. Best phone cases in terms of material, hold-up, and style. They're incredibly sleek and offer cool colours. My only beef with this company is that they charge duties... See more
I discovered the brand on social media and I'm delighted. I ordered two cases for my iPhone and I'm thrilled with the quality and the after-sales service, which helped me with a minor issue regarding... See more
When I ordered my case 10 days ago, I was not aware that I was ordering from somewhere overseas. This information should be a little more transparent as I wanted a cover, quickly. However, the... See more
Company details
Written by the company
DECODED is a Rotterdam based lifestyle tech accessory brand founded in 2009. Focused on aesthetics, functionality and quality. Our origins lie in the fashion industry, where we initially focused on creating stylish messenger bags and backpacks. Today, we've extended our signature aesthetic to a range of high-end tech accessories, with a specialization in premium iPhone cases. Everything we design revolves around a modern lifestyle, creating smart solutions to protect and seamlessly charge your mobile devices. Whether you're working from home, commuting or traveling, we enable a more sustainable and stylish journey through life. Quality is at the heart of what we do. All our accessories go through rigorous testing to meet stringent industry standards—including drop, camera, wireless, and Apple Pay tests—to ensure optimal performance and protection. We're passionate about getting the details right, so your device stays safe, functional, and always stylish. At DECODED, we source our materials from globally renowned suppliers and tanneries who share the same unwavering commitment to sustainability. Some of our Key International Partners include Ecco leather, Nike Grind & YKK. At DECODED, we don’t believe you should have to choose between sustainability, quality, and good design. With us, you get all three.
Contact info
Kolenbranderstraat 28, 2984AT, Ridderkerk, Netherlands
- 0180487181
- support@decodedgear.com
- decodedgear.com
4.0
Great
1K reviews
Replied to 25% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Item not delivered
Item not delivered, as confirmed by FedEx. Chased Decoded multiple times over two weeks to no avail. Will claim through my credit card company - unnecessary admin for me.
April 1, 2026
Unprompted review
Advertisement
I ordered an Apple iphone burgundy…
I ordered an Apple iphone burgundy phonecase , At firts view looked amazing , resistent but after two months the paint peeled at the upper corners, so dissapointed to pay £50 for so bad quality! I would attach a picture to show how cheap look now…
April 10, 2026
Unprompted review
great quality case and fast shipping…
great quality case and fast shipping considering it was coming from Europe to the usa. got it in 6 days which was really great! love the quality.
April 1, 2026
Great quality products!
Been buying from Decoded for a couple years now and have not been disappointed. Excellent products and fast shipping.
March 30, 2026
Advertisement
Let down by Fedex
When I ordered my case 10 days ago, I was not aware that I was ordering from somewhere overseas. This information should be a little more transparent as I wanted a cover, quickly. However, the cover t was promptly despatched by Fedex. Unfortunately, I am still waiting to receive it 10 days later.
The last scan was on 1st April where it was at a local FedEx facility in NSW.
Given the high feedback status for this product on your website, I am going to assume it's a great product, and you were very prompt with despatch.
The problem here seems to be with Fedex, unfortunately.
March 25, 2026
Reply from DECODED
Dear Akua,
Thank you very much for your feedback regarding our returns and refunds policy. We are sorry to hear that your experience was not a positive one. Your comments will help us to further improve our policies and processes.
Thank you again for taking the time to share this with us.
Kind regards,
DecodedGear
Defective Magnetic Clasp
I received my leather folio MagSafe case. The magnet clasp is extremely loose to my iPhone 15 Pro where the iPhone is not secure when it’s in the folio case plus the MagSafe does NOT charge when your phone is in the folio case!
Needless to say I requested a prepaid shipping label back but the Company wants me to take photos of the defective clasp, which would not show that the case is defective from a photo. To understand the defective magnet clasp you would have to actually have it in your hand and see what I’m talking about. The return/refund policy is non-existing so make sure you are aware of that when you purchased from this company. Very unhappy with my purchase I will Not be purchasing anything else from this company!
March 25, 2026
Reply from DECODED
Beste Lisa,
Hartelijk dank voor uw bericht en uw feedback. Om het probleem met de magneetsluiting goed te kunnen beoordelen, hadden we inderdaad een foto nodig. We begrijpen dat dit lastig kan zijn, maar op die manier kunnen wij de kwestie snel en correct oplossen.
We zien dat er inmiddels via e-mail al een oplossing voor uw situatie is aangeboden. We hopen dat dit uw ervaring kan verbeteren en waarderen het dat u de tijd heeft genomen om uw zorgen met ons te delen.
Mocht u nog vragen of opmerkingen hebben, aarzel dan niet om contact met ons op te nemen.
Met vriendelijke groet,
DecodedGear
Reply from DECODED
Hi Ivailo,
We’re sorry for the inconvenience. Your iPhone case has been refunded because the address was not correct.
Best regards,
DecodedGear
Advertisement
Product as expected
Product as expected, a Little longer delivery, but not important as I got the item in the end, I will definitely use Decoded again
March 19, 2026
Reply from DECODED
Dear Frank,
Thank you for your feedback!
We’re glad to hear that the product met your expectations. We appreciate your patience regarding the delivery time and look forward to serving you again in the future!
Best regards,
DecodedGear
The absolute best cases on the market…
The absolute best cases on the market for your IPhone, extremely high quality, long lasting, stylish and slim profiles make this case the absolute best.
February 2, 2026
Reply from DECODED
Dear Neil,
Thank you for your wonderful review!
We’re glad to hear that you’re so satisfied with the quality, design, and durability of our iPhone cases.
Best regards,
DecodedGear
All good yes
March 16, 2026
Reply from DECODED
Dear,
Thank you for your review! We’re glad to hear that everything went well.
Best regards,
DecodedGear
You need to be transparent regarding…
You need to be transparent regarding the importance duty of 46 dollars .
This is totally unacceptable for the customer to not know the actual total cost prior to making a purchase!
Very unethical practice. You should be banned by the FTC
February 25, 2026
Reply from DECODED
Hi,
We aim for total transparency by clearly noting potential duties and fees on our product pages and header. However, we understand that these charges can still come as a surprise. Please know that these duties are set by your local government and are unfortunately beyond our control.
We truly value your feedback and will continue looking for ways to make these costs as clear as possible upfront.
Kind regards,
DecodedGear
Advertisement
Reply from DECODED
Dear Pavel ,
We really appreciate your kind words! It's great to hear that you are happy with the product and that it arrived quickly.
Kind regards,
Decodedgear
Reply from DECODED
Dear,
Thank you so much for your kind words! We’re thrilled to hear you’re happy with the product and delivery. We look forward to serving you again soon!
Kind regards,
DecodedGear
Seems a high quality product
Seems a high quality product. I just hope it will last for more years
March 9, 2026
Reply from DECODED
Dear Maria,
Thank you for your review and for trusting our product.
We’re glad to hear that you’re satisfied with the quality. We do our best to provide products that last a long time, and we hope you’ll enjoy yours for many years to come. If you have any questions in the future, we’re always here to help.
Best regards,
Decoded
Decoded Order
My order with Decoded was very easy to make.
The item arrived within a few days and easily fitted into my letterbox, which is sensible as so many firms are now using overlarge boxes for small items.
Good service and a good quality item.
March 11, 2026
Reply from DECODED
Dear Richard,
Thank you for your kind review.
We’re glad to hear that the ordering process went smoothly and that you received your order quickly. It’s good to know that the package was conveniently sized and fit through the mailbox. We appreciate your positive feedback!
Best regards,
Decoded
Advertisement
Reply from DECODED
Dear Vincent,
Thank you for your positive feedback! Great to hear that you’re happy with the fast delivery.
Kind regards,
Decoded
Great design with high quality
February 9, 2026
Reply from DECODED
Dear Kosit,
Thank you for your wonderful feedback! We’re thrilled to hear that you love the design and quality. We hope you continue to enjoy it!
Kind regards,
Decoded
Delay on delivery
More than a week to received my order, although we pay additionally for the transport when in others stores are free of charge... is something not aceptable and uncomfortable for regular customers like me.
8 days after and still not receive it... You must change your courier provider as we are paying for a good service that we are not receiving.
I'm not agree to pay for something that's clearly stated in your web on Shopping and Delivery terms and we aren't now in a peak season like Black Friday or Christmas so no reason for such delay. I feel truly disappointed with my purchase this time.
Thank you
March 3, 2026
Reply from DECODED
Dear,
We apologise for this inconvenience. We have retrieved your details and concluded that you should have already received the item. If this is not the case, please feel free to contact us for a suitable solution.
Kind regards,
Decoded
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.