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Review summary

Created with AI, based on recent reviews

Looking at 495 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, particularly the phone cases, noting their durability, premium feel, and stylish designs. Many appreciate the excellent delivery service, which is often described as fast, efficient, and well-communicated, with timely updates. People are also satisfied with the overall product, finding them to be well-designed and protective. However, some people were dissatisfied with aspects related to their order and pricing. Several customers mentioned unexpected additional charges for duties and taxes, which were not clearly communicated at the time of purchase. There were also occasional reports of delivery delays, with some orders taking longer than expected to arrive, and a few instances where products did not meet expectations regarding quality or functionality, such as cases wearing down quickly or having design flaws.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the high quality, premium... See more

Quality

Users describe positive interactions with quality. Many customers praise the high quality of the phone cases,... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping and quick... See more

Order

Reviewers mention ambiguous feedback about order. While some customers found the ordering process easy and... See more

Price

Reviewers highlight ambiguous aspects of price. Many customers express frustration over unexpected additional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered a leather back case for iphone and a matching magsafe wallet. The wallet has sharp edges and is not made of the same leather as the case which makes it much less tactile. The advertising i... See more

Rated 4 out of 5 stars

The phone cases are great quality. Best phone cases in terms of material, hold-up, and style. They're incredibly sleek and offer cool colours. My only beef with this company is that they charge duties... See more

Rated 4 out of 5 stars

I discovered the brand on social media and I'm delighted. I ordered two cases for my iPhone and I'm thrilled with the quality and the after-sales service, which helped me with a minor issue regarding... See more

Rated 4 out of 5 stars

When I ordered my case 10 days ago, I was not aware that I was ordering from somewhere overseas. This information should be a little more transparent as I wanted a cover, quickly. However, the... See more


Company details

  1. Cell Phone Accessory Store
  2. Computer Accessories Store

Written by the company

DECODED is a Rotterdam based lifestyle tech accessory brand founded in 2009. Focused on aesthetics, functionality and quality. Our origins lie in the fashion industry, where we initially focused on creating stylish messenger bags and backpacks. Today, we've extended our signature aesthetic to a range of high-end tech accessories, with a specialization in premium iPhone cases. Everything we design revolves around a modern lifestyle, creating smart solutions to protect and seamlessly charge your mobile devices. Whether you're working from home, commuting or traveling, we enable a more sustainable and stylish journey through life. Quality is at the heart of what we do. All our accessories go through rigorous testing to meet stringent industry standards—including drop, camera, wireless, and Apple Pay tests—to ensure optimal performance and protection. We're passionate about getting the details right, so your device stays safe, functional, and always stylish. At DECODED, we source our materials from globally renowned suppliers and tanneries who share the same unwavering commitment to sustainability. Some of our Key International Partners include Ecco leather, Nike Grind & YKK. At DECODED, we don’t believe you should have to choose between sustainability, quality, and good design. With us, you get all three.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 25% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

It’s a case I been looking for along…

It’s a case I been looking for along time a hybrid a detachable wallet , it’s a pity u can’t buy those detachable wallet separately in leather in other lovely colours Beautiful colour blue . Also cover the camera bump which is far better than the other cases.

December 11, 2025
Rated 5 out of 5 stars

Great design

Ordered a black leather case for my iPhone — the product arrived on time and in perfect condition. The leather feels premium, the fit is precise, and overall quality exceeded my expectations. Highly recommended for anyone looking for a sleek and durable case.

December 11, 2025
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Rated 5 out of 5 stars

So I finally got my phone case)))

So I finally got my phone case. It was a long and difficult road, but I have no complaints about the DECODED team. The case is beautiful, very high-quality, and I’m completely satisfied - five stars!
The problem was with the delivery company: they lost my package, and I had to write an email to DECODED support. They resolved the issue quickly and sent me another case free of charge. In the end, I’m very happy. Thank you, DECODED Team!

November 24, 2025
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Rated 1 out of 5 stars

Delay delay delay

It has been 8 days and still didn’t receive my package, very disappointing! Also no response on the helpline.

December 11, 2025
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