Decorsdeluxe Reviews 

1,875
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 1,636 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the website easy to navigate and the ordering process straightforward, often appreciating the competitive pricing and clear product descriptions. Some were pleased with prompt delivery, especially when local stores were out of stock, and found the products to be good value for money. However, some people were dissatisfied with the lack of detailed product information, making it difficult to confirm appropriate selections, and occasionally received items that were not as advertised or expected. There were also concerns about delivery times, with some orders taking several weeks to arrive or having conflicting tracking information. A significant number of customers reported receiving incorrect or inferior products, particularly air coolers instead of the ordered air conditioning units, leading to frustration and a feeling that expectations were not met.

What people talk about most

Product

People report ambiguous experiences with product, with many customers expressing significant dissatisfaction... See more

Order

Customers had ambiguous experiences with order, with many reporting significant issues such as orders never... See more

Price

Customers consistently note ambiguous experiences with price, with many expressing significant... See more

Website

Users describe ambiguous interactions with the website, with many reviewers expressing concerns about... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many expressing significant dissatisfaction... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Review of ordering process only: reasonable website, straightforward process, fair price compared to others but not suspiciously low, annoying that I could not get past the “Shipping Protection” witho... See more

Rated 3 out of 5 stars

There was not enough information about the product I was purchasing to make me confident I've purchased the correct option. There were options A, B, C and D to select, but the photos associated wi... See more

Rated 3 out of 5 stars

Dont dislike anything.. but i am unable to check 'track order' email of product order i placed

Rated 3 out of 5 stars

I like the low price then will see for the quality of the product. I dislike a long checkout with many trying to sell other products.



Contact info

3.2

Average

TrustScore 3 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 34% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.2

All reviews

(1,875)

1,848 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This company are fake

This company are fake, I ordered a £200+ air conditioner, they delayed shipment, then sent a cheap air cooling fan instead, they claimed it was sent in error and despite sending them photos and initially engaging with a return, they are now refusing to refund and only offered me 10% back or 50% store credit! They made the mistake, 100% refund & return postage! However, I suspect this was all actually intentional and this is actually a con. Fraud investigation underway by Mastercard. DO NOT TRUST THIS COMPANY. Genuine Overheated dad in Newcastle.

July 10, 2026
Unprompted review
Rated 1 out of 5 stars

This company Decorsdeluxe is a complete SHAM

This company Decorsdeluxe is a complete sham. I have received items that look NOTHING like the product on their website. Very shabby customer after sales service in fact it's non existent. Scammed into purchasing 2 air con units that are not what they looked like on arrival as to what they were on web with no instructions or viable way to return. This company will not return emails or answer the advertised phone number. Please please do not buy from them. They will take yr money, send u something completely unlike what was advertised and then not answer queries or respond to refunding. Never use. Run a mile. Do not spend money with them. In this country trading standards would have them for mis-selling but because they are an international company nothing will be done. Absolutely disgusting. Live and Learn 🥵

July 10, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM SCAM SCAM SCAM.

SCAM SCAM SCAM SCAM.
I HAVE JUST RECEIVED A DESK FAN FOR MY £100.🤬🤬🤬
RAISED A DISPUTE WITH MY BANK SO WAITING ON THE OUTCOME.
Can't believe I didn't read the reviews!

do not use this site

July 10, 2026
Unprompted review
Rated 1 out of 5 stars

Complete scam artists

Complete scam artists. Ordered a 1200 BTU portable air con for £242 had to chase delivery and then what was sent was a cheap and nasty air cooler worth about £45. I immediately emailed them asking for a refund. 4 emails sent no reply to any. I’ve now raised a complaint through my bank as I paid via credit card. Avoid this scamming company at all costs

June 21, 2026
Unprompted review
Rated 1 out of 5 stars

Another person who ordered 12000btu…

Another person who ordered 12000btu air-conditioning unit but received a air cooling unit. I was reassured by the customer services (I have had several replies but they go into spam folder) that I would receive a 12000btu air conditioning unit. Absolutely appalling- I don't usually fall for this but came out near the top of Google search and got over excited given then current British weather!!

July 10, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS

I ordered an item and for the first week it was excuses about the heat etc. meanwhile they had changed their ad for the item I ordered 3 times and swapped my £240 unit for a tower fan you can get in Argos for £40 tops. Absolutely avoid at all costs. Scam scam scam

June 26, 2026
Unprompted review
Rated 1 out of 5 stars

I wish I had read the reviews

I wish I had read the reviews before ordering because I have had exactly the same experience as many others. I ordered an AC Unit (Portable Air Conditioner 12000 BTU Cooling Dehumidifier) but got back an air cooler, which I could have bought locally for a fraction of the price. And I haven't been able to get a peep out of thier customer services, despite having now sent 4 emails.

It's just a scam - avoid like the plague.

July 10, 2026
Unprompted review
Rated 1 out of 5 stars

ABSOLUTELY AWFUL!!!!!!!!!!

ABSOLUTELY AWFUL!!!!!!!!!!

I ordered an air con unit, got an email confirming everything, got another email stating shipping was delayed, I’m yet to receive my order and they are no responding to any correspondence. DO NOT USE THIS SITE!!!!!

July 10, 2026
Unprompted review
Rated 1 out of 5 stars

Air conditioner

Ordered the 24 of June,Evri say they still have not received the item,customer service is non existent as they have never replied to my texts,I assume I have lost my £200.

June 24, 2026
Unprompted review
Rated 1 out of 5 stars

Scam don't touch!

Scam don't touch!
ordered 12000BTU aircon unit, informed was shipped (& keep getting useless mails reconfirming) however 3 weeks on couriers dont recognise shipping details and or show any details, despite comms from Decors
Tried to contact them, and was told some delays but will definitely be shipped in 4 days...it's now 2 weeks on.
Reading some other reviews am even more concerned that if it is ever shipped, product will be different, fan as opposed to AC, as others have experienced.
Have now asked credit card co to process refund.

July 9, 2026
Unprompted review
Rated 1 out of 5 stars

Sent air cooler instead of air conditioning unit

After no contact for 3 weeks, I received an air cooler instead of the air conditioning unit (12,000 BTU) I ordered. I have sent an email to customer services and will request a refund from my credit card if no response soon.

July 9, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY. SCAM COMPANY

I ordered a 12000 btu air conditioner for around £200 but received an air cooler that i could have gotton free off TEMU.

I've emailed them numerous times with no reply and the dutch number on thier contact us page is not recognised.

This is an absolute scam company set up to rip off hard working people. DO NOT BUY FROM DECORSDELUXE

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

I found the exact SSD type item I…

I found the exact SSD type item I wanted straight away using a google search based on the product features and fuction at best price.
I found a good description of the item and good reviews with a fast order using paypal, which I prefer.
I did miss the colour option choices so bought black by default rather than red, but since emailed to change my colour choice to blue which I hope can be done as its advertised at same price.
Red for some reason comes at a premium which was a shame..Hoping to follow up with a good review once I have the item in use.

July 10, 2026
Unprompted review

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